Perfect location, lovely room and attentive staff
Posted Nov 6, 2016
We had a wonderful stay at this boutique hotel steps from the Piazza della Signoria. The front desk staff were especially pleasant and keen to ensure that our stay was enjoyable. They went out of their way to help us and meet our needs. They even made an adjustment to apologize for another guest's error that affected us, despite this not being the hotel's fault in any way. The view from our 4th floor room was incomparable and included the Giotto Bell Tower, the Dome, the Batia tower, and the tower of the Palazzo Vecchio. Talk about a "room with a view!" Our room was nicely furnished, well-maintained, up-to-date, and clean, as were the public areas. The bed was very comfortable. The location was key to our choice and could not have been better. Wifi was included and was reliable, which was nice. We did not use the spa service, but other guests who did told us they enjoyed it. There was an overall sense of this hotel being very well-managed and professional while still being friendly, with staff taking a personal interest in serving guests well. I would happily stay here again.