Has roaches, & a lot of foot traffic and noise all night. Appears as if people are living here. Despite my "Do not Disturb" sign on the door-Maintenance was knocking on the door at the crack of dawn to spray for (previously mentioned & spotted) roaches.
Comment from Hotel Management
Jan 22, 2016 by Danielle, Hotel Management
Thank you for your review. Our goal is to provide an excellent experience from check in to check out, so we are truly sorry for the inconvenience that you experienced on this particular visit. We appreciate you bringing this concern to our attention during your stay so that we could address this issue immediately. We do not take pest concerns lightly and will always do our best to resolve the problem as quickly as possible. We are an extended stay hotel, so many of our guests do stay for weeks or months at a time. If you have any concerns about noise during your stay, please feel welcome to reach out to our staff. We want each and every guest to be able to enjoy our quiet atmosphere, so we will address the situation immediately! Thanks again for all of your time and feedback. We wish you the best of luck during future travels.
Suburban Extended Stay Florence Management Team