Ratings based on 803 Verified Reviews

4.3 out of 5
92% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Couples
by A verified traveler

Not the best area of Florence

Posted Oct 10, 2016
Pros: The reception staff are very helpful
Cons: Lick of paint indoors
Location: Seems to be more of a residential area 15 min walk to centre which is not a problem, some nice eating places nearby
Reception and breakfast staff make this hotel. The hotel rooms and corridors are looking a little tired and the area is not one of the best places to stay while in Florence.
Comment from Hotel Management
Oct 17, 2016 by Maurizio Lavetti, Hotel Management
Dear Guest, Thank you for your review about your stay at UNA Hotel Vittoria that will allow us to verify the quality of our services and to approach more and more to your expectations. We are satisfied that you have appreciated the professionality of our staff. UNA Hotels strongly believes in design: the hotels of our company are subject to fixed maintenance works. At the moment we don't have any planned work in UNA Hotel Vittoria but your signal review is really appreciated and it'll be useful to value future UNA Hotels' maintenance works. I hope to see you again and I send you my best regards. Maurizio Lavetti General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to downtown Florenece , unique rooms

Posted Sep 1, 2016
Great location , unique rooms friendly staff , parking and a free continental style breakfast. Fairly picky about hotels and would stay at this one again no question.
Comment from Hotel Management
Sep 8, 2016 by Maurizio Lavetti, Hotel Management
Dear Guest, Thank you for your beautiful words. We're glad to read that you enjoyed your stay in Florence. Wishes to have you again our guest. Best regards, Maurizio Lavetti General Manager
4 out of 5
by Steve

Friendly hotel with great service

Posted Aug 19, 2016 on Hotels
Great hotel, a walk from main sights, but easy and frequent bus link if want to avoid the walk anytime. Staff at this hotel were so friendly and helpful, everyone you came across spoke. Would have no hesitation in recommending this hotel.
Comment from Hotel Management
Aug 29, 2016 by General Manager, Hotel Management
Dear Guest, I would like to thank you for leaving your comment about your stay at UNA Hotel Vittoria. I'm glad that you spent a great time here with us. I wish to have you again our Guest. I send you my best regards. Maurizio Lavetti General Manager
5 out of 5
by Hughie

Posted Aug 1, 2016 on Hotels
Comment from Hotel Management
by General Manager, Hotel Management
Dear Guest, Thank you for having spent some of your time to score your stay at UNA Hotel Vittoria. Wishes to have you again our Guest, I send you my best regards. Maurizio Lavetti General Manager
3 out of 5
by A verified traveler

Quiet hotel across river from the tourist sites

Posted Jul 29, 2016
Location and price are reasonable. Service was excellent with good English proficiency.
Comment from Hotel Management
Aug 4, 2016 by Maurizio Lavetti, Hotel Management
Dear Guest, Thank you for sharing your opinion about UNA Hotel Vittoria. Wishes to have you again our Guest. Best regards.
4 out of 5
by John Robert from Edinburgh, Scotland

Una Hotel Vittoria Florence

Posted Jul 27, 2016 on Hotels
Had a fantastic overall trip, the hotel was excellent as a base, had no complaints at all.
Comment from Hotel Management
by General Manager, Hotel Management
Dear Mr John, We thank you for leaving your precious comment about your stay at UNA Hotel Vittoria. We're glad that you enjoyed your time in Florence. We hope to see you again. Best regards. Maurizio Lavetti General Manager
5 out of 5
by Niusha

great place

Posted Jul 7, 2016 on Hotels
they were great and prepared a grab and go for breakfast because we had an early flight.
Comment from Hotel Management
Jul 11, 2016 by Maurizio Lavetti, Hotel Management
Dear Guest, I would like to thank you sharing your your precious comment about your stay. We are glad that you enjoyed your time at UNA Hotel Vittoria! I hope to see you again in Florence. Maurizio Lavetti General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Off-location and super authentic Florence hotel

Posted Apr 18, 2016
The location is a bit secluded and hard to find the sign is pretty small but once you walk into the grounds they are immaculate. Easy walk to everything, and plenty of authentic eateries within a few blocks of the location. Parking was 20 Euro per day despite the notification on expedia ther there is free parking.
Comment from Hotel Management
by Maurizio Lavetti, Hotel Management
Dear Guest, I would like to thank you for having spent some of your time for leaving your comment and for your positive score. The price of parking is communicated during the check-in and advertised in all web sites. Anyway we will check again if there are some wrong information. We hope to see you again at UNA Hotel Vittoria. Best regards, Maurizio Lavetti General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel

Posted Nov 8, 2015
Great hotel, nice staff. Happy hour are great and only a 8 minute walk to the mail square.
Comment from Hotel Management
Dec 17, 2015 by Maurizio Lavetti, Hotel Management
Dear Guest, I would like to thank you for leaving your opinion about your stay at UNA Hotel Vittoria. Wishes to have you again our Guest, I send you my best regards. Maurizio Lavetti General Manager
1 out of 5
by doran santiago from new york

Posted Oct 3, 2015 on Hotels
the staff was rude, they do not help geting your luggage into room. they say mini bar was included it wasnt they built me. they said bus tickets include they never were. sinks leaked we asked to fix they say they could the guy was on vacation. the phones in room didnt work so you have to go down everytime you need something. need an iron board i was only allowed to use for 15 min..worst experiance i have had..
Comment from Hotel Management
Feb 27, 2016 by Maurizio Lavetti, Hotel Management
Dear Guest, First of all i would like to thank you for having spent some of your time to leave a comment about your stay at UNA Hotel Vittoria. We are very surprised about your review and we record it with regret for the vote received. In the classic room the minibar is never included but with a little supplement you can upgrade in a superior or an executive room with minibar included and a faster wi-fi. Our staff is always available to help you: our collegue of maintenance in that period was not on vacation. We give the possibility to our guests to use the iron for maximum 1 hour because we have to assure to others guests too this service. Please accept our sincere apologies because we didn’t find out how to satisfy your expectations. We hope that you could give us an opportunity in the future to demonstrate you our professionality and carefulness of our services. Best regards. Maurizio Lavetti General Manager