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Reviews of Hotel y Restaurante Las Gardenias

2 out of 5
Hotel y Restaurante Las Gardenias
El Remate Km. 30 road to Tikal, Flores, Peten

Reviews

7.0

Good

Rating 10 - Excellent. 3 out of 16 reviews" "
Rating 8 - Good. 6 out of 16 reviews" "
Rating 6 - Okay. 5 out of 16 reviews" "
Rating 4 - Poor. 0 out of 16 reviews" "
Rating 2 - Terrible. 2 out of 16 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

4.8/10

Amenities

6.8/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Yobani

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
They are not affiliated with Expedia. I made a reservation and they did not have it. I had to pay out of pocket. When trying to make a claim with Expedia they were not helpful.
Stayed 2 nights in Oct 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Feb 2019
Response from admon on Apr 2, 2019
Thank you for staying with us!!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the young man at the desk knew nothing of Orbitz ,
I got to this lovely hotel and the younger man at the desk knew nothing of Orbitz I was charged for my room . Does that mean I was charged by you and by him .? Please explain
Stayed 1 night in Jan 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
not good, not bad
The room was small and basic with lots of cobwebs and spiders. Checking in took way too long because they couldn't find our reservation. Mosquitoes were a problem. Breakfast was really good though.

8/10 Good

Rudy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice & clean hotel, easy to find & close to Tikal
We stayed in this hotel for one night on our way to Tikal. It is located on the road to Tikal in the small town of El Remate which is about 30min from the 1st entrance gate of Tikal. The hotel is also a travel agency and as such they offer organized tours to Tikal. The hotel has a restaurant that accepts credit cards at no extra charge which we appreciated because we were running low on Quetzales. Breakfast was included in our rate and served in the restaurant. The included free breakfast consists of 1 cup of tea or coffee and one of the breakfast dishes on the menu that are priced at Q30 or below per person. The breakfast tasted very good and the amount was appropriate. Our room was room 10 which is on the second floor. To reach it you go through a nice garden with tropical trees and carry your luggage up to the 2nd floor. The room was clean, but not much bigger than the 2 beds in it. There were 2 windows, a quiet and efficient A/C and a flat screen TV mounted to the wall. The bathroom had a good size and a nice shower. Complimentary soap and liquid hand soap were provided. There was only 1 large towel when we arrived but that was quickly remedied by the hotel. There is only space for 3 cars on the premises, which was sufficient when we were there. The restaurant staff spoke some English and the receptionists spoke very good English. Long story short: This is a nice, clean and affordable hotel which lies within 30min of the first entrance gate of Tikal.
Response from General Manager on Mar 7, 2017
We really appreciate your commentaries Rudy! We were happpy to host you! Thnks!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On way to Tikal
Stayed there one night. Was able to arrange ride to tikal for next day. Stay included hot breakfast which was good.
Response from Delissa on Dec 22, 2016
Thanks you Joseph! you are welcome anytime!

6/10 Okay

Albert, Los angeles

Disliked: Property conditions & facilities
Halfway to Tikal National Park.
Antigua to Guatemala bus ride to Flores for 8 hours. A guy in Flores who speaks English knows all the passengers destination. He said he will take us to our hotel for free. . sort of booking our tour his way. Tour to Tikal in the PM, found out that the entrance was not included. Paid 600 Q went to the Tourist police and complained. got my money back. Transportation to the park, Flores and El Remate & back 90 Q. I saved a lot of money.
Response from Delissa on Dec 22, 2016
Unfortunately that's the "modus operandi" of some people. Thnks for let us know. We will recommend other guests about not buying tickets to random people.

8/10 Good

Michael

Liked: Cleanliness, staff & service
Beautiful sunset, close to Tikal
Rooms designed to house many people. Room showed its age (damp patch) but kept clean. Bathroom functional with plenty of hot water and good water pressure. Included breakfast was excellent, although we had to convince staff we were due an included breakfast. On site restaurant was excellent, free drinking water from the on site shop. 30-40 minutes to drive to Tikal park. Lovely terrace on upper floor overlooking the lake. Perfect!
Response from General Manager on Aug 11, 2016
Thnks for your review Michael! We do our best in order to offer the most convenient service.

6/10 Okay

Verified traveler

Budget lodging.
I guess it doesn't pay to book budget rooms through hotels.com. This room would be a steal at $20, but through the website it works out to $57. The included breakfast is a nice touch, although the food was just alright.

10/10 Excellent

Marilyne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bien!
Hotel très bien situé, très propre et confortable. Personnel accueillant
Stayed 2 nights in Jul 2018
Response from Delmy on Sep 14, 2018
Merci! It was a pleasure to have you here with us! Have a nice trip!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy lindo el hotel, con espacio al aire libre para el ocio, es necesario el uso de repelente. El personal sumamente amable, la habitación limpia y cómoda y la comida del restaurante deliciosa y a buen precio.
Stayed 1 night in Mar 2018
Response from Drodas on Apr 6, 2018
Muchas gracias estimado huésped! Estamos a la orden para próximas visitas! Es un gusto servirles!

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
hotel de paso
buen hotelpara ir de paso no para visitar El remate
Stayed 1 night in Dec 2017
Response from Delissa on Jan 23, 2018
Gracias por su comentario! Estamos en mejoras constantes. :)

8/10 Good

Marie-Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
joli jardin et très bien tenu
l'hôtel n'est pas très bien situé , mais à quelques pas on est au bord du lac;l'accueil est charmant, joli jardin ,restaurant convenable

6/10 Okay

Omar, Tijuana

Disliked: Cleanliness, room comfort
Baño no funciona.
Este hotel no está en el lago, a pesar de que así lo anuncien. Sin embargo, la ubicación es buena. La reservación mencionaba desayuno a la carta y en el restaurante te limitan a solamente escoger 4 opciones, sin bebidas. La coladera del baño no funcionaba por lo que se inundaba. La habitación se consigue más económica pagando directo a la llegada que por medio de internet.