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We have stayed at most of the upscale hotels in Florianopolis...we always come back to Blue Tree Premium for one reason, the staff....and end up being reminded of how comfortable the rooms are, how clean the property is and the great breakfast! Shout out to Adrian at the Front Desk who always has a smile, a pleasant greeting and a genuine offer to assist...we will be back on our next visit to Florida!!!!!
Andrew
Stayed 5 nights in Jan 2024
Response from Blue Tree Florianópolis Team on Feb 5, 2024
Hello, Andrew! We appreciate your kind positive feedback! Your review is crucial for the ongoing improvement of our services and facilities, and we strive to become better each day to welcome those who choose us. Receive our gratitude, and know that we look forward to your next visit! Best regards,
The hotel was great, clean, comfortable bed, spacious bedroom, and amazing breakfast!
Juliana
Stayed 1 night in Jan 2024
Response from Blue Tree Florianópolis Team on Feb 5, 2024
Hello, Juliana! We appreciate your kind positive feedback! Your review is crucial for the ongoing improvement of our services and facilities, and we strive to become better each day to welcome those who choose us. Receive our gratitude, and know that we look forward to your next visit! Cordially,
Lobby staff were very freindly and helpful.Location is GREAT
joseph
Stayed 5 nights in Nov 2023
Response from Blue Tree Florianópolis Team on Dec 10, 2023
Dear Joseph,We appreciate the kindness of sharing your impressions of your recent visit to Blue Tree Premium Florianópolis. Your evaluation is crucial for the continuous improvement of our services and facilities, and we strive to be better each day to welcome those who choose us. Receive our thanks. Know that we will be waiting for your next visit!Best regards,
They were amazing, spoke English for us and Tiago was the best!!!! He helped us with anything we needed and Louise drove us wherever. Would stay again!
Cynthia
Stayed 6 nights in Sep 2023
Response from Blue Tree Florianópolis Team on Nov 3, 2023
Dear Cynthia,Thank you for your wonderful feedback! We're thrilled you had an amazing experience with us, especially with the assistance from Thiago. Your kind words motivate us, and we look forward to your return for another exceptional stay.Best regards,
2/10 Terrible
Quinton
Jun 26, 2023
Quinton
Stayed 3 nights in Jun 2023
Response from Blue Tree Premium Florianópolis on Jul 18, 2023
Prezado Sr. Quinton.Agradecemos o seu feedback.Todo retorno dos hóspedes é importante para sempre visarmos melhorias no Hotel.Não localizamos nenhuma reclamação em sua hospedagem e também junto ao livro da recepção.Poderia nos informar o que ocorreu em sua hospedagem?Att;
We were on February during the Carnival. The hotel is good, not old, good neighbourhood, short walking distance to shopping mall, restaurants and sidewalk along the beach. However it is not a walking distance from far from the Public (historical) Market which is where most of the action is
Jacob
Stayed 4 nights in Feb 2023
Response from Blue Tree Premium Florianópolis on Mar 13, 2023
Good morning Mr. Jacob, hope you are doing well. Thank you so much! We are glad to hear you liked your stay at your Blue Tree Premium Florianópolis. We hope to see you again soon.Our regards,
Great location and the staff are very helpful and friendly
DAVID
Stayed 3 nights in Feb 2023
Response from Blue Tree Premium Florianópolis on Mar 7, 2023
Good morning Mr. David, hope you are doing well. Thank you so much! We are glad to hear you liked your stay at your Blue Tree Premium Florianópolis. We hope to see you again soon.Our regards,
Check in with Thiago was amazing - super accommodating and very friendly - he was ahead if all my wishes. I will definetly stay there again over any other hotel in Floripa
Maik
Stayed 1 night in Feb 2023
Response from Blue Tree Premium Florianopolis on Feb 20, 2023
Good Morning Mr. Maik, how are you?We're happy you had a good stay with us!We await your return!Any doubts feel free to contact us!Our regards!
10/10 Excellent
Daniel
Dec 29, 2022
Daniel
Stayed 1 night in Dec 2022
Response from Blue Tree Premium Florianópolis on Mar 8, 2023
Prezados bom dia, tudo bem? Agradecemos o feedback. Aguardamos retorno de sua hospedagem.Nos colocamos á disposição qualquer dúvida!Atenciosamente!
I like the staff and the hospitality provided by the staff. the Hotel was nice and everything worked. in our first room we had a horrible smell coming from the AC but staff made a quick move for us the min we mentioned it. i would say those need to be cleaned out better if anything but i was very pleased with the hotel and the friendliness of staff during my stay.
thank you Blue Tree Family!!
Michael James
Stayed 11 nights in Oct 2022
Response from Blue Tree Premium Florianópolis on Oct 28, 2022
Good morning Mr. James, how are you?We're happy to hear you had a good stay and the problem was quickly solved!Hope to hear you soon!Feel free to contact us if any doubts appears!Our regards.Huiter - Reservations
Sobre todos os funcionários, hotel e comodidades foram surpreendentes. No entanto, uma funcionária me acusou agressivamente de gritar com a equipe da cozinha por receber comida fria via serviço de quarto. Na tentativa de enunciar frio na língua portuguesa. Expliquei que tenho uma audição ruim. A equipe feminina ainda não fez nada para resolver a preparação das refeições. Apenas shhhh.. me levou de volta para o nosso quarto. Por que daríamos uma gorjeta de $ 100 reais cada se estivéssemos gritando ou chateados com uma refeição?
Há uma oportunidade de treinamento aqui definindo o comportamento estereotipado que não é permitido nas funções de Atendimento ao Cliente.
Além da situação com a equipe feminina no turno da noite, nossa visita foi agradável.
Arthur
Stayed 7 nights in Sep 2022
Response from Blue Tree Premium Florianópolis on Oct 7, 2022
Prezado Sr. Arthur.Lamentamos a situação ocorrida. Esse não é o nosso padrão e é algo que já foi passado e alinhado com a recepção e nosso setor de Coordenação.Visamos sempre melhorias futuras na rede.Esperamos seu retorno para que possamos surpreende-lo.Nos colocamos à disposição qualquer dúvida!Att
Os funcionários do hotel eram muito simpáticos e prestativos.
No entanto, a cama era extremamente desconfortável e o seu suporte era muito barulhento, qualquer movimento durante o sono me fazia acordar com o barulho. O café também tinha poucas opções, mas OK.
Verified traveler
Stayed 2 nights in Aug 2022
Response from Blue Tree Premium Florianópolis on Aug 26, 2022
Prezado.Ficamos contentes que tenha tido um bom atendimento.Em relação as camas, informamos os setores responsáveis de manutenção, visando melhorias futuras!Esperamos recebe-los novamente para que possamos lhes surpreender.Att
Response from Blue Tree Premium Florianópolis on Aug 3, 2022
Buenos dias Sra. Mariana, como estás?
Agradecemos los elogios!
Atenciosamente.
10/10 Excellent
Eder, Murg
Traveled with group
Mar 2, 2022
Liked: Cleanliness, staff & service, amenities
I took the executive suite. Room was very spacious with a very nice bed. The sofa was peeling though… and not the best shower. Besides that, everything was perfect (including breakfast)
Eder
Stayed 1 night in Mar 2022
Response from Blue Tree Premium Florianópolis on Mar 8, 2023
Dear good morning, how are you?We appreciate the feedback.We look forward to your return.We are at your disposal for any queries you may have!Yours sincerely!
Overall, we enjoyed our stay and the room was spacious and comfortable. The breakfast is terrible. Cleanliness needs improving. We could not use the bathtub because it had grime we could not even scrub out--we tried. We'd still recommend but be aware you won't want to eat breakfast and you'll want to bring something to touch up cleaning with like alcohol and paper towels.
Lee
Stayed 8 nights in Jan 2022
Response from Blue Tree Premium Florianópolis on Mar 8, 2023
Dear good morning, how are you?We appreciate the feedback.We look forward to your return.We are at your disposal for any queries you may have!The issue was forwarded to the maintenance sectorYours sincerely
Things to work
Noise during the night from outside. Windows maybe doubled.
Smell from the kitchen.
Gym , not so good equipment not working well
Excellent people attitude
Breakfast decreased it qualtiy. Overall we enjoyed the hotel and staff.
Luiz Carlos
Stayed 1 night in Nov 2021
Response from Blue Tree Premium Florianópolis on Mar 8, 2023
Dear good morning, how are you?We appreciate the feedback.We look forward to your return.We are at your disposal for any queries you may have!Yours sincerely!
Check in was long and when I asked for a check out 2 hours later the answer was no right away. Room number was not asked and at least to show they care about the guests and pretended to check the reservation system. I’d recommend to stay Novotel or Design hotel. They really care about the guests
Verified traveler
Stayed 1 night in Jul 2021
Response from Equipe Blue Tree on Aug 6, 2021
We apologize for the way the staff handled your request. We hope see you again soon.
Nossa hospedagem foi no mínimo frustrante. Na chegada não fomos recepcionados por ninguém do hotel. Os manobristas terceirizados estavam brigando entre si. O check in foi rápido mas o funcionário com bagageiro simplesmente encostou o carrinho e sumiu. Subimos arrastando as malas pelo único elevador funcionando naquele dia. Ficamos no quarto 1205. Existia gesso espalhado pelo chão do quarto e cheiro de tinta fresca na parede devido a um reparo. O ar condicionado estava quebrado e jogava água por todo quarto, inclusive o móvel da cabeceira estava danificado pela quantidade de água. Dormimos sem ar condicionado. O hotel fica localizado em frente a um dos mais movimentado bares da cidade atualmente e o barulho foi até uma duas horas da manhã. Reportamos o ocorrido pelo site do hotel. Fomos contatados por uma gerente e uma supervisora que acabaram de assumir o hotel. Propuseram um café de cortesia ou cem reais de reembolso pelos transtornos. Enfim, uma noite em branco não tem preço, principalmente para quem tinha que pegar a estrada no outro dia.
Verified traveler
Stayed 1 night in Jan 2021
Response from Equipe Blue Tree Florianópolis on Feb 12, 2021
Prezado Senhor Marcelo,
Ficamos desapontados com seu feedback.
Cientes da sua insatisfação através de pesquisa interna, tentamos encontrar uma solução para mudar a impressão causada em sua estada conosco. Lamentamos que as opções fornecidas não foram razoáveis em minimizar a sua vivência conosco. E, realmente, ficamos muito descontentes por não reverter o episódio. Não obstante, estamos comprometidos em averiguar os seus apontamentos e já iniciamos as devidas retificações.
Esperamos oportunidade futura de recebê-los.
The room had a nice view of the ocean, the room itself was comfortable though the furnishing may be a little drab.
There are a couple of bars near the hotel sometimes some noise can be heard, so it is recommended you stay in one of the higher floors.
The beach is a 3 min walk away and as are many restaurants.
Verified traveler
Stayed 1 night in Oct 2020
Response from Raquel Bitencourt, Coordenadora de Hospedagem on Nov 4, 2020
Dear Guest,
Thank you for taking the time to give us feedback regards to your recent stay at Blue Tree Premium Florianópolis.
We will keep developing our services and products, and we look forward to welcoming you back in the near future.
8/10 Good
Verified traveler
Business traveler
Oct 22, 2020
Liked: Cleanliness, staff & service, room comfort
Decent in a good area
The hotel is situated in the centre right next to a large shopping centre. Furthermore there are many culinary options in walking distance.
The room itself was nothing special but it was comfortable. They were undergoing renovations for the gym and pool area, but no noise was to be heard.
Breakfast was minimal but it will suffice.
Verified traveler
Stayed 2 nights in Oct 2020
Response from Raquel Bitencourt, Coordenadora de Hospedagem on Nov 4, 2020
Dear Guest,
Thank you for taking the time to give us feedback regards to your recent stay at Blue Tree Premium Florianópolis.
We will keep developing our services and products, and we look forward to welcoming you back in the near future.
Response from Raquel Bitencourt, Coordenadora de Hospedagem on Oct 22, 2020
Dear DEJUAN,
Thank you for taking the time to give us feedback regards to your recent stay at Blue Tree Premium Florianópolis.
We will keep developing our services and products, and we look forward to welcoming you back in the near future.
Best Regards,
Prezado Rafael,
Agradecemos por escolher o Blue Tree Premium para a sua hospedagem em Florianópolis. Também estamos gratos por nos deixar conhecer a sua opinião. Saiba que esse seu feedback é essencial para nossa contínua melhora.
Aguardamos sua futura estada.
Cordialmente,
Salete Soares
Gerente Geral
Staff at the hotel is great from the moment you check in and throughout your stay. Location has access to many great restaurants and shopping mall next door. Rooms are clean and roomy. Great overall experience!
Verified traveler
Stayed 1 night in Mar 2020
Response from Salete Soares on Mar 11, 2020
POSITIVA
Dear guest, thanks so much for the excellent review of the Blue Tree Premium Florianópolis. We appreciate your kind words and compliments regarding your stay. We strive to make our guests' travel needs as easy as possible during their visit, and we are happy we could assist you. Thanks again for staying with us.
Todos do staff muito atenciosos, em particular o Roberto.
Minha escolha de hotel sempre que vou pra Florianópolis.
RodrigoCollaro
Stayed 1 night in Sep 2019
Response from Blue Tree Premium Florianópolis on Mar 8, 2023
Prezados bom dia, tudo bem? Agradecemos o feedback. Aguardamos retorno de sua hospedagem.Nos colocamos á disposição qualquer dúvida!Atenciosamente!
8/10 Good
Jairo
Aug 25, 2019
Liked: Cleanliness, staff & service, room comfort
Need noise proof windows
The hotel is good but little to old need to be improved
Jairo
Stayed 2 nights in Aug 2019
Response from Salete Soares, General Manager on Aug 26, 2019
Dear Jairo,
We would like to greatly thank you for the kindness of your comments concerning your recent visit to Blue Tree Premium Florianópolis.
Your evaluation is essential for the ongoing improvement or our services and facilities. We will continue to strive towards exceeding your expectations and needs.
Accept our thanks and our wish to see you once again at Blue Tree Premium Florianópolis.
Sincerely.
Response from Salete Soares, General Manager on May 28, 2019
Prezado cliente,
Agradecemos a gentileza de nos reportar as suas impressões sobre sua recente visita ao Blue Tree Premium Florianópolis. Sua avaliação é fundamental para o contínuo aprimoramento de nossos serviços e instalações e queremos estar cada dia melhores para receber a quem nos privilegia nos escolhendo. Receba o nosso agradecimento e saiba que estaremos a sua espera para uma nova visita.
Response from Salete Soares, Gerente Geral on Mar 15, 2019
Agradecemos a gentileza de nos avaliar sobre sua recente visita ao Blue Tree Premium Florianópolis. Sua avaliação é fundamental para o contínuo aprimoramento de nossos serviços e instalações. Desejamos que retorne ao Blue Tree Premium Florianópolis em breve! Abraço
Best hotel in Brazil . Best hotel in floripa. Best hotel in the world
Verified traveler
Stayed 3 nights in Jan 2019
Response from Salete Soares, General Manager on Jan 31, 2019
Caro hóspede! Sua avaliação é fundamental para o contínuo aprimoramento de nossos serviços e instalações e queremos estar cada dia melhores para receber a quem nos privilegia nos escolhendo. Receba nossos agradecimentos e nosso desejo de recebê-lo novamente! Atenciosamente
Response from Salete Soares, Gerente Geral on Dec 7, 2018
Olá!
Agradecemos a gentileza de nos avaliar sobre sua recente visita ao Blue Tree Premium Florianópolis. Sua avaliação é fundamental para o contínuo aprimoramento de nossos serviços e instalações.
Desejamos que retorne ao Blue Tree Premium Florianópolis em breve!
Amazing hotel staff. Amazing professionalism from everyone
Quinton
Stayed 5 nights in Oct 2018
Response from Salete Soares, General Manager on Dec 5, 2018
Hello, Quinton!
We appreciate your kind feedback on your recent visit to the Blue Tree Premium Florianópolis. Your opinion is fundamental to the continuous improvement of our services and facilities.
We wish you to return to the Blue Tree Premium Florianópolis soo
You can’t find a hotel in a better location. Right next to the shopping mall and very close to the water. I was able to walk one block to the waterside and was able to exercise next tot he water. The hotel is outdated, but my room was very spacious and very clean. The staff was excellent and I would stay here again.
Matt
Stayed 2 nights in Sep 2018
Response from Salete Soares, Gerente Geral on Oct 26, 2018
Hello, Matt!
Thank you very much for telling us your opinion. We want you to return to Blue Tree Premium soon.
Best regards!
Response from Salete Soares, Gerente Geral on Sep 5, 2018
Olá! Agradecemos por escolher o Blue Tree Premium para a sua hospedagem em Florianópolis. Também estamos gratos por generosamente disponibilizar o seu tempo para nos avaliar. Ficamos contentes em saber que teve uma agradável estada conosco. Esperamos que possa retornar a Florianópolis e ao Blue Tree Premium Florianópolis. Cordialmente.
Minutes from the beach, great restaurants and shopping centre
Verified traveler
Response from Salete Soares, General Manager. on Apr 6, 2018
Hello! We thank you for choosing Blue Tree Premium for your accommodation in Florianópolis. We want you to come back to the city and to our hotel. Best Regards,
6/10 Okay
Verified traveler
Mar 15, 2018
Liked: Cleanliness, staff & service
Good hotel, well located in the city.
Everything is ok, but bad light in the room if you need to work. It is well located in the city for business and leisure and just next door to a nice mall.
Verified traveler
Stayed 3 nights in Mar 2018
Response from Salete Soares, General Manager on Apr 6, 2018
Dear guest, thank you for registering your opinion which is very important to us. Thank you for choosing Blue Tree Premium for your accommodation in Florianópolis. Check back often!
Beste Regards,
Response from Salete Soares, Gerente Geral on Apr 6, 2018
Olá, André! Agradecemos por registrar a sua satisfação com a hospedagem no Blue Tree Premium Florianópolis. Agradecemos e esperamos revê-lo em breve! Abraços,
Clean, fresh, close to the mall, and the staff was very nice!
Jenn
Stayed 7 nights in Feb 2018
Response from Salete Soares, General Manager. on Apr 6, 2018
Dear Jenn, thank you for registering your opinion which is very important to us. Thank you for choosing Blue Tree Premium for your accommodation in Florianópolis. Check back often!
We both had a great time at the hotel from the room to the roof top pool. The only thing that was the downside other than being on a low floor was the bath tub wasn’t very clean but I cleaned it out and it was fine. Working in a hotel I felt it should be cleaned a bit better and the towel had make up on it..neither I nor my boyfriend wear any but I understand mistakes happen and I didn’t want to make a big fuss. I would definitely recommend here and will be back at some point in the future if my normal hotel wasn’t available in floripa.
P:s. The WiFi worked amazingly you don’t find this often in hotels.
Chata
Stayed 1 night in Dec 2017
Response from Blue Tree Premium Florianópolis on Mar 8, 2023
Dear good morning, how are you?We appreciate the feedback.We look forward to your return.We are at your disposal for any queries you may have!Yours sincerely!
4/10 Poor
Verified traveler
Dec 22, 2017
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Terrible wifi
Wifi didn't work, kept disconnecting and was super slow.
Verified traveler
Stayed 5 nights in Dec 2017
Response from Blue Tree Premium Florianópolis on Mar 8, 2023
Dear good morning, how are you?We appreciate the feedback.We look forward to your return.We are at your disposal for any queries you may have!The issue was forwarded to the maintenance sectorYours sincerely!