LOCATION that´s it!
Posted May 8, 2016
Arrival: we had to take suitcases out of the car and carry them ourselves - with 3 doormen looking at us
Check in: reception did not know if room was prepaid OR NOT...."We will come back to you" which they never did! Attitude not welcoming...
They did change us from original room - upgrade
Aircon: Technician will come and assist you on the thermostat - NEVER CAME!
Audio on Television - IMPOSSIBLE to set on ORIGINAL language...Had to hear: "Guests complain about this" (??)...but no solution was given AND no return either
Check out - Still no position on payment...and when I mentioned NO RETURN on issue - eyes were rolled! NOT friendly and professional
Departure and talking car: Excellent! Bags were taken to the car, which was waiting for us, placed in the trunk in a very pleasant and efficient way