Failed to meet expectations
Posted Feb 4, 2017
I realise I go against the general grain of very positive reviews for this property but I honestly expected more for the price paid. I have stayed in other other locations in Key West previously and found them much better value for money. I did not feel the room or property is well maintained and as clean as I would have expected and I came away with the feeling of a property that has seen better times and that needs investment and work to justify the prices currently charged. The bedding was very uncomfortable and definitely would not be what I would consider premium (mattresses, pillows and bedding), the beach towels received were low quality - 1 was actually threadbare - and all around the rooms and bathrooms & property were signs that a good deep clean was needed as only the surface seemed to be scratched. The door to the room did not close sturdy, there was no safe / lockbox storage in the room, the cupboard in the bedroom was locked and used as storage by the property, and the rug on the bedroom floor was stained and needed cleaning. Maybe my expectations are too high, but I did not feel fully comfortable with the level of quality received for the price paid and I would not personally return to this venue or recommend it to friends & family.