Ratings based on 1,117 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
67% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by Robert from Delray Beach fl

Two night stay June 13 & 14th 2016

Posted Jun 16, 2016 on Hotels
Rooms have been beautifully updated. Very comfortable bed and pillows. Would highly recommend.
Comment from Hotel Management
Jun 22, 2016 by Heather, Hotel Management
Thank you so much for the recommendation! We are happy to hear you enjoyed the resort and the exciting renovations.
3 out of 5
by Jaime from Chicago

Nice room but not a resort

Posted Jun 14, 2016 on Hotels
Great room, very clean but no amenities. Pool was nice, but water was hot and not refreshing. No beach access and very little to do in surrounding area. No on site restaurant. Not a resort, just a nice room.
Comment from Hotel Management
Jun 22, 2016 by Heather, Hotel Management
Thanks so much for the great compliments about our new guest rooms. You'll be excited to know that we are currently working on enhancing the rest of the resort including the pool and public areas.
4 out of 5
by marsha from Fort Worth, TX

Posted Jun 13, 2016 on Hotels
We had a spill in the room and the both the desk clerk and maintenance quickly addressed the problem.
Comment from Hotel Management
Jun 22, 2016 by Heather, Hotel Management
We are happy to hear that our team was able to address the issue right away, which made for a memorable experience. Come back soon!
4 out of 5
by A verified traveler

The Bay

Posted Jun 11, 2016 on Hotels
The room was great. Looks like they were just renovated the rooms. The only :( about it was the room was not very clean. Overall we had a great stay.
Comment from Hotel Management
Jun 22, 2016 by Heather, Hotel Management
Thank you for your feedback. Regarding cleanliness, this is usually not an issue and we have shared with our housekeeping team to ensure consistency with our room inspections.
4 out of 5
by A verified traveler

Very clean Hotel

Posted Jun 7, 2016
Pros: Clean rooms
Cons: Resort charges per person
Location: Nice Beach near by
Very Clean Hotel-rooms are very nice...Close to Beach
Comment from Hotel Management
Sep 19, 2016 by Marketing Manager, Hotel Management
Thank you for spending time with us at Banana Bay Resort & Marina. We are happy to hear you enjoyed our ideal location and our spacious guest rooms. Come back soon!
4 out of 5
by Brian

Posted May 31, 2016 on Hotels
Comment from Hotel Management
by Heather, Hotel Management
Thank you for the 4-star review.
3 out of 5
by John

Posted May 31, 2016 on Hotels
The new edition at back of property is quite nice. The pool, is apparently open to anyone in the neighborhood who is willing to pay $5.00, which is not cool if you are a guest paying 250 or more for a room. That is both amazing and unacceptable to me. The older buildings are not where you want to stay. The newer one is good and quite modern. The pool bar is a cash bar with warm beer and only wine based drinks. It was basically empty during our visit. There is no food on site. You have to walk for that or take a cab. The back area of the property is scenic. Marriot is better value for the price point. Consider this hotel a work in progress.
Comment from Hotel Management
by Heather, Hotel Management
Thank you for choosing Banana Bay Resort & Marina. As we continue to make great progress with our renovation, we hope you will choose to visit again for a much better experience and to see the exciting changes.
3 out of 5
by Lisa from Janesville Wi

The Keys Getaway

Posted May 30, 2016 on Hotels
No breakfast reserved a room that was ocean view! Had a room that looked at old horse shoe pits and a picnic table and lots of boats! So I advise don't pay the extra for ocean view NOT WORTH IT!
Comment from Hotel Management
by Heather, Hotel Management
Thank you for your review. We are sorry to hear that you were not happy with the views from your room. Please let us know next time you plan to visit, so we can host you in one of our beautiful balcony rooms overlooking the marina.
3 out of 5
by Kelly from Olympia Wash.

Think twice

Posted May 29, 2016 on Hotels
Upon arrival the staff was Amazing.Booked a court yard view.received a view of Hwy-1. Front desk staff was very accommodating upgrading us to a Marina view...Very nice room..Newly updated and very comfortable.Although.We where very disappointed to see that the restraunt and Tiki bar they advertised was never open in the 5 days we stayed there..restraunt has been closed for years and the Riki bar looked like it was going to be open every day with lights on..never was..more disappointing when we called the Hotel prior to booking the confirmed they had a restraunt and Tiki poolside Bar.They Did. Just never was open..Pool very dirty and needs alot of maintenance.
Comment from Hotel Management
by Heather, Hotel Management
Thank you for spending your vacation with us in beautiful Marathon Key. We appreciate your patience as we work through our renovation. We hope to welcome you back to experience the exciting changes happening to our public areas, pool and tiki bar. Food and beverage offerings coming soon too!
3 out of 5
by Lazaro from Miami

Posted May 16, 2016 on Hotels
I was only there one night, not enough time to enjoy the amenities
Comment from Hotel Management
by Heather, Hotel Management
Thank you for staying with us recently. You must come back soon for a longer staycation this Summer, we'd love to have you!