Ratings based on 1,278 Verified Reviews

3.4 out of 5
68% of guests recommend
3.6 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from from Clearwater Florida

not a functional marina

Posted May 10, 2017
The housekeeper kept our room very clean. We booked at banana bay to utilize the marina when bringing out boat. The boat ramp was in such terrible condition and obviously hadn't been cleaned in a long time. When pulling our small boat out with a 4 wheel drive vehicle, the algae was so slick we had to manually go hand carry gravel from the driveway to have traction. No dockmaster present for the 4 days we were there to address this. Spoke to a gentleman in a banana bay shirt and he didn't seem interested at all.
Comment from Hotel Management
May 12, 2017 by Michael, Hotel Management
We do have a full time Dockmaster that works Monday thru Friday 7:30 - 5pm & assists with everything Marina related, even pump outs for boats. Occasionally we have north winds that can bring seaweed into the marina, otherwise our boat ramp is clean & very easy to use. We are happy you enjoy the rest of your stay with us!
1 out of 5
by A verified traveler from Chicago

Buyer Beware

Posted May 4, 2017
Dirty room, after I got out of the shower my feet were black & filthy. Uncomfortable bed. No water due to some broken pipe. So you couldn't shower or use the bathroom. But still charged us a resort fee & no,compensation. Will never come back.
Comment from Hotel Management
May 6, 2017 by Michael, Hotel Management
We have made note of your comments and we normally have great reviews of our rooms, cleanliness and particularly our beds. We hope you spoke with our Front desk to see what we could do to remedy any of the issues that were encountered. We did have a water pipe burst the other week and we were able to fix this within 90 minutes, so we apologize if this inconvenienced you but it was not something that we could control but only fix as fast as possible.
4 out of 5
Recommended
for Everyone
by A verified traveler from manitoba canada

Lovely quaint resort and great for the price

Posted Apr 27, 2017
I would recommend this place Can't go wrong for the price Staff were very friendly
Comment from Hotel Management
Apr 27, 2017 by Michael, Hotel Management
Thank you fr the Review and we are glad you enjoyed your stay with us! We hope to see you back soon as another one of our MANY Repeat Guests!!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Orlando

good and not so good

Posted Apr 23, 2017
Pros: It is fairly obvious that there are improvements being made but they are not being made well. It is a lovely property but can't be appreciated.
Cons: More information. Describe property and amenities or have something in room for information.
Location: Marathon is a great location for a home base for exploring the Florida keys. The hotel is centrally located in the Keys and has restaurants nearby.
Good Staff was very pleasant. The young lady taking care of the breakfast buffet was excellent!!!! Room was clean but really needs to be cleaned better. Bed was very comfortable. Room was spacious. Mini fridge was a plus. Not so good Second floor rooms up a steep set of about 15 steps. Need to tell when making reservations!!!!!! Absolutely no information available about area activities, attractions or transportation. Breakfast should be until at least 10 am your guests are on vacation. Please serve fresh fruit. The bananas should have been thrown out or used for banana bread! The oranges were also way past the time they should have been on the buffet. If you are going to have such a limited breakfast make it fresh and appealing.
Comment from Hotel Management
Apr 24, 2017 by Michael, Hotel Management
We understand your concerns and we are definitely making improvements to the resort and it will be better than ever. Our Breakfast is new and we get many compliments on the offerings. In fact, the Oranges are true Florida Oranges which have a slight discolor to them. Typical Oranges yu get from the store are from California or S. America. We hope to see you back soon as one of our MANY Repeat Guests!!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne, FL

Overall very nice stay...

Posted Apr 18, 2017
Beautiful room with view of marina & water. Room renovated nicely with nice hardwood flooring, bed very comfortable with nice linens & bedding. Room nice and cool with nice adjustable ceiling fan. Good size flatscreen TV on a swivel base. Plenty of lighting in room and bedside although bedside swivel light did not function properly. Bathroom very nice with open walk in shower with rain shower head. Lighted oval mirror over sink that also served as a nightlight. Nice array of complimentary bath products. Water edge nicely equipped with chairs, loungers & hammocks to view the sunset. The only issue I found was with the breakfast rm & the breakfast itself. The food consisted of small croissants, bread & cold cereal. The breakfast room itself was outdated & dark. The front desk needs an update as well as possibly some customer service education. Overall it was a very nice stay & I was pleased with my choice...
Comment from Hotel Management
Apr 20, 2017 by Michael, Hotel Management
Thank you for your Review and we are happy t hear that you enjoyed our facilities and the Guest room! We are continually working on upgrading our services and offerings and as the Breakfast is fairly new, we are looking at improving that as well. We do also have on the Breakfast, Pastries, assorted Fruits, Milk, Coffees & Juices. We hope to see you back soon to experience all the new amenities we plan to offer!!!
3 out of 5
by A verified traveler from Minnesota

Nice, pretty rooms. Simple, quiet hotel.

Posted Apr 5, 2017
Potential of being a nice place; nicely decorated rooms. Ocean view with balcony super nice. "Resort view are view of trailer parking!" Would have had a nice stay if desk staff had been even remotely pleasant. Difficult and nasty to both my family and the representative who tried to speak to her from our booking company. Ultimately overcharged us $198.00 !!!!! Had to place several calls before competent and pleasant man working in hotel sales department took over and corrected issues. Way too many hassles, unpleasantness and phone calls to make this a good vacation option. Especially when there are so many more, equally as nice, options throughout the keys.
Comment from Hotel Management
Apr 17, 2017 by Michael, Hotel Management
We're sorry to hear of your experience and it certainly is not the norm for us. We continue to train our staff to be sure we offer the best in customer service and as we are adding new staff the process begins and we do our best. We hope to see you once again with all of our improvements and amenities!
5 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

GREAT Rooms. Clean neat comfy beds. Beachy feel.

Posted Apr 4, 2017
Great Rooms, Clean neat, beds are super comfy. The pool needs a bit of work. Staff was just staff. not extraordinary and not negative. They seem bored with their job. Close to stores and Sombrero beach.
Comment from Hotel Management
Apr 17, 2017 by Michael, Hotel Management
Thank you for your note and we continue to push our staff to do the very best & train them where needed. We hope to see you back soon!
5 out of 5
Recommended
for Families
by A verified traveler from Newark, OH

Great stay in Marathon!

Posted Apr 2, 2017
Pros: Our Building and Room were basically brand new. The place smelled really fresh and had a wonderful rainfall type shower.
Cons: The facility could stand to have improved signage. There are multiple buildings in this complex, with a pool and marina. There could be better signs
Location: We drove 15 minutes down to Bahia Honda State Park to snorkel. The snorkeling here was outstanding there.
I just returned from a week long stay in the keys. Banana Bay was our favorite hotel that we stayed. The rooms were great and the pool deck was excellent. Breakfast was a grab-n-go type thing in the morning. You walked to the lobby and picked up dry cereal, muffins, juice and coffee. There is really no where to sit so you take it back to your room to eat breakfast. This was somewhat surprising to me given the price and type of resort Banana Bay is. In the evening, we walked back to the rear of the resort where they have a sandy area overlooking the water. There are palm trees and lounge chairs where you can watch the sun set in the evening.
Comment from Hotel Management
Apr 17, 2017 by Michael, Hotel Management
Thank you for your Review and are glad you had a great time with us! We have expanded our Breakfast area due to it's popularity & we are adding more amenities for you to enjoy so we hope to see you back again soon!!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Riverside, CA

Mixed review

Posted Mar 26, 2017
Mattresses were excellent. Rooms recently updated. Shower design leaked water all over floor and no TV channels. Short staffed so we couldn't check in until 4. Shared pool with time share vacationers. No other amenities to speak of.
Comment from Hotel Management
Apr 17, 2017 by Michael, Hotel Management
We continue to work on improving our facilities and staff and hope that you reached out to the Front desk so we could address the issues you encountered. We are adding more amenities for you to enjoy on your next visit!
4 out of 5
Recommended
for Everyone
by A verified traveler from norwalk ct

Very nice hotel

Posted Mar 24, 2017
Lovely room, very comfortable bed, great pool, secluded area by the water but no beach or restaurant. We enjoyed our stay here.
Comment from Hotel Management
Apr 17, 2017 by Michael, Hotel Management
Thanks for your Review and we are adding more amenities for you to enjoy on your next visit!