Ratings based on 1,090 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
66% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Not bad for price

Posted Jul 15, 2016
Rooms were nice. Staff was super nice. We enjoyed our stay.
3 out of 5
by A verified traveler from florida

No beach

Posted Jun 25, 2016
There was no beach at back only a marina. The pool and jacuzzi very dirty full of leaves. They had a bar cabana but the lady only works friday thru sunday. I believe for the money i paid it would of been better. The rooms are modern and cute but the cleaniness is not at best either.
Comment from Hotel Management
Jun 30, 2016 by Marketing Manager, Hotel Management
Thank you for sharing helpful feedback regarding your recent stay. We appreciate your patience as work through our renovation. Unfortunately, during this time our beverage options are limited; however when the renovation is complete you can expect an array of new offerings. We look forward to having you be our guest for future stays!
4 out of 5
by A verified traveler

Very clean Hotel

Posted Jun 7, 2016
Pros: Clean rooms
Cons: Resort charges per person
Location: Nice Beach near by
Very Clean Hotel-rooms are very nice...Close to Beach
Comment from Hotel Management
Jun 7, 2016 by Marketing Manager, Hotel Management
Thank you for spending time with us at Banana Bay Resort & Marina. We are happy to hear you enjoyed our ideal location and our spacious guest rooms. Come back soon!
5 out of 5
by A verified traveler

Nice hotel on Marathon

Posted May 10, 2016
Pros: The room decoration / style.
We enjoyed our stay here very much. It was the start of our journey...if only every hotel would be like this. Throughout our trip in Florida we stayed at more expensive hotels that we half as nice. Great pool. Parking in front of the building. Nice harbour at the back of the hotel.
Comment from Hotel Management
May 23, 2016 by Marketing Manager, Hotel Management
Thank you for staying with us in the heart of the FL Keys! We hope to welcome you back soon for future vacations.
4 out of 5
by A verified traveler

Understated Quality

Posted May 5, 2016
Pros: Tastefully appointed.
Cons: I had trouble with the phone in the room.
Location: Close to Key West and many great Keys' State Parks.
Quiet, beautifully decorated, lovely pool, good restaurants close by. an excellent choice.
Comment from Hotel Management
May 11, 2016 by Marketing Manager, Hotel Management
Thank you for the great feedback from your recent stay. Combine our new guest rooms and convenient location in the heart of the Florida Keys, all is in store for a relaxing vacation. Come back soon!
3 out of 5
by A verified traveler from San Antonio

Not really a resort at the present

Posted May 2, 2016
Pros: Not much
Cons: Everything
Location: Some great snorkeling trips, and Resturants.
Bar, Restuarant not open. Many items in room did not initially work: air conditioner , phone, in room safe. They were in the process of upgrading their rooms, which was part of the room issues. Telephone not working was due to not turning on a switch when entering the room. No mention of having to do this at checkin. Air conditioner was unplugged, and circuit had to be rest. Safe was locked and maintenance had to get it open. No great beach area bar or seating to watch sunsets. The price charged though was like paying for a a four star hotel. Facility definitely not what I expected and would been just as happy at the local Hyatt Place. They had bar, Resturant , and nice beach to watch sunsets.
Comment from Hotel Management
May 11, 2016 by Marketing Manager, Hotel Management
Thank you for taking the time to express your thoughts! We greatly appreciate your insight regarding our accommodations and public areas. Please know your feedback is important to us as we work to improve the product and services we offer to our guests.
4 out of 5
by Calvin from Fort Lauderdale

Good location

Posted Apr 27, 2016 on Hotels
The front desk girl was great; friendly and made great recommendations. We wanted to stay within 45 minutes of Key West to ride on motorcycle. This was the perfect location for that. The hotel room was clean, modern and spacious.
Comment from Hotel Management
Jul 9, 2016 by Heather, Hotel Management
Thank you for sharing your review. We're happy to hear you found our resort conveniently located and hope you enjoyed your time with us. We hope to have you back soon for future vacations in Marathon.
4 out of 5
by A verified traveler from Canada

Posted Apr 23, 2016
Saw a Manatee in the marina! This survey is annoying. May not submit for that reason alone.
Comment from Hotel Management
Apr 26, 2016 by Marketing Manager, Hotel Management
Very exciting that you saw a manatee during your visit. We have many that travel through the area and stop to visit. We hope to welcome you back soon for another vacation!
4 out of 5
by A verified traveler from Key West via New York

Banana Bay

Posted Apr 23, 2016
Pros: Clean, updated, comfortable beds (including the linens)
Cons: Need a garbage pail in the bathroom & dirty towel hamper
Pleasantly surprised at how updated and cute the room was, made my stay very comfortable. I had a balcony view of the Gulf of Mexico and waking up to it each morning was a treat. The staff was available to me to help solve a few problems and couldn't be more pleasant doing so. I will definitely revisit and do recommend anyone to stay at this lovely Marathon Key spot.
Comment from Hotel Management
Apr 26, 2016 by Marketing Manager, Hotel Management
Thank you for leaving us such wonderful feedback regarding your recent stay. We are thrilled to hear about how much you enjoyed the new look and feel our modern guest rooms and the stunning views from our balcony rooms in the Marina Building. Come back soon!
5 out of 5
by Randy from Ocala

Great Remodel

Posted Apr 22, 2016 on Hotels
The remodel is great. It had been 4 years since I stayed at BB as I moved to Marathon. I will definitely stay there on all of my future visits.
Comment from Hotel Management
Jul 2, 2016 by Heather, Hotel Management
We are thrilled to hear about how much you enjoyed our new room product. We have come a long way and have many more exciting enhancements taking place this year to the resort.