Best hotel beach in Key West
Posted Mar 27, 2017
My family and I have been going to the Casa yearly for over a decade. We love that it is located on the quiet part of the island, away from the bars and noise. This is not a party hotel. We walk to Duval Street if we are in the mood, but there are several great restaurants in the neighborhood near the hotel.
The Casa Marina exterior and public rooms are very elegant. The lobby is lovely and the pool/beach area is terrific. The rooms, however, are smallish and a little tired. However, the beds are comfortable and the housekeeping staff was very attentive. This is a big hotel so the pool/beach staff are very busy, but they always found chairs and umbrellas for us. Most of the staff was friendly and helpful.
The poolside restaurant was good for lunch, but nothing special; the dinner we had on the beach was excellent! The tables are placed on the sand with torches and candles providing the light after sundown--very romantic--and the food was great.
The only issue we had was with the bell captain. We arrived on a Friday after midnight because of flight delays, and he refused to help us with our baggage. I have no idea why. I had a child and two older relatives in mobility scooters with me and had to drag three suitcases up to our 4th floor rooms. It was not a pleasant welcome to a hotel for which I was paying more than $500 per night, per room.
I was really shocked by this incident because the bell staff is usually so helpful.
Comment from Hotel Management
Apr 11, 2017 by -Luke, Hotel Management
Thank you for your recent stay, and honest review of Casa Marina. We sincerely appreciate your feedback as well as your kind compliments. We consider ourselves lucky to have such a great location, and wonderful staff that looks to provide every guest with a memorable experience. In regards to the Bell Staff, we are currently investigating your concerns internally; this is certainly out of the ordinary and we wholeheartedly apologize for any inconvenience caused. We hope to welcome you back again, sometime soon!