Dear Richard,We're sorry to hear that you did not have a good time with us overall. Please accept our apologies for any upkeep concerns during your visit. While we have completed phase one of our grand renovation, we are still working to finish our exciting changes. We will be sure to keep your feedback in mind as we continue to make improvements. Thank you, and we hope you'll join us again soon for a better stay.

Dear Sarah,Thank you for being our guest at Casa Marina Key West, Curio Collection by Hilton. It's lovely to read that you had a wonderful stay. We're excited about our grand renovation that will thoughtfully elevate our historic resort and preserve its timeless character. Please join us again for another memorable experience.

Dear Jennifer,While we always appreciate guest feedback, we're saddened to hear about your experience. We hope you will accept our apologies for any disappointment with the accommodations and how your concerns were handled. We are excited to unveil our new look and our immersive, elevated experience. We will be sure to review your comments with our team to ensure every aspect of a guest's stay is top-notch and amazing. It's our hope you'll give us another opportunity to welcome you back and impress you with our amazing changes and improvements.

Dear Richard,Thank you for sharing your experience with us. We're glad to hear that Vince, Ali, and Pablo made a great first impression, and Bea and Micky also stood out for their excellent service at the lobby bar. However, we are concerned about the issues you mentioned, including the room conditions and the lack of service at the beach. It's also disappointing that our enhancements and preservation efforts detracted from your experience. Rest assured, we are addressing these issues, and when our improvements are completed, we hope to welcome you back for an experience that showcases the eclectic culture of Key West and our dedication to your satisfaction.

Dear Charlotte,Thank you for sharing your experience at Casa Marina Key West, Curio Collection by Hilton! We're thrilled to hear that you found us to be the best hotel in Key West. Providing a remarkable stay is our top priority, and it's wonderful to know that our efforts have left such a positive impression. We can't wait to welcome you back soon for an even more exceptional experience, as we are currently undergoing an exciting grand renovation!

Dear Paula,While we thank you for being our guest and sharing your feedback, we are sorry you had a disappointing visit. As we work toward the finishing stages of our grand renovations, we are making every effort to minimize the impact on our guests and apologize for any way it may have interfered with your stay. We are excited to unveil a new look honoring the legacy of our legendary resort with fully reimagined guestrooms and stunning amenities. Please consider returning and giving us the opportunity to delight you in an immersive and elevated experience in the future.

Dear Veronica,Thank you for taking a moment to share your thoughts. It was a pleasure to welcome you to our property, though we're disappointed to hear you were dissatisfied with our food selection. Please know we are currently completing a grand renovation, including beachfront suites, updated pools, and new and exciting dining options! We hope you'll consider giving us another opportunity to delight you in a more immersive and elevated experience in the future!

Dear William,Thank you for being our guest and sharing your valuable feedback. As we work toward the finishing stages of our renovations, we are making every effort to minimize the impact on our guests and apologize that it interfered with your stay. We are very excited about our new look honoring the legacy of our legendary resort and look forward to welcoming you back so you can enjoy our new immersive and elevated experience.

Dear Aida,Thank you for staying with us and taking a moment to let us know about your experience. We are disappointed your visit was not as expected, and we apologize for any inconvenience. Rest assured, we are completing phase one of our grand renovation to preserve our hotel's timeless character, and we appreciate your patience during this time. Nevertheless, we will address your concerns with our staff, and we hope you'll consider coming back once our refresh is complete to see all of the exciting updates we have in store for you.

Dear Henry,We always appreciate hearing from our guests, and we're glad you enjoyed your stay. Rest assured, Casa Marina is undergoing phase one of renovations to preserve the legacy of our incredible resort. That said, we apologize for any inconvenience you experienced during your stay. Should you return to the area, we hope you'll consider giving Casa Marina a chance to dazzle you with a new immersive experience.

Dear Bruce,While we thank you for being our guest and taking a moment to share your feedback, we are sorry you had concerns during your visit. Casa Marina is completing phase one of our grand renovation to preserve its timeless character. We are making every effort to minimize the impact on our guests and apologize that it interfered with your stay. That said, we are excited to unveil a new look honoring the legacy of our legendary property and hope we have another opportunity to delight you with an immersive and elevated experience.

Dear Jeanne,Thank you for staying with us and for your detailed review. Please accept our apologies for any inconveniences you experienced during your visit, as we push forward with our renovations to restore our hotel's timeless character. Also, we apologize for any issues you encountered with our dining or billing. If you have additional questions regarding this, please feel free to reach out to us directly for assistance. We appreciate your patience while we are enhancing our facilities, and we want to invite you back again, as we know you will be impressed with the upgrades we have in store.

Hi Alvin,Thank you so much for taking the time to share your feedback. We're so happy to hear you had a great visit with us, and we hope to see you again!Casa Marina Key West, Curio Collection by Hilton

Dear Samantha,Thank you so much for taking the time to share your thoughts on your recent visit. From our stunning beach and delicious offerings to our stellar service and excellent amenities, we're excited that you had a great time with us. We look forward to welcoming you back in the future to enjoy our newly reimagined resort honoring our legendary legacy!

Dear Gwilym,Thank you for your review and for giving us a perfect rating! We're delighted you thoroughly enjoyed your experience. It was a pleasure having you here, and we look forward to welcoming you back once our projects are complete to give us a new opportunity to delight you in an immersive and elevated experience!

Dear Catherine,Thank you for sharing your feedback with us. As you mentioned, we're undergoing renovations to preserve our timeless character, and regret any inconvenience that caused. Based on your excellent rating, we trust your overall stay was enjoyable. We appreciate your input and hope you'll consider a future visit.

Dear Chelan,Thank you for being our guest and sharing your feedback. We are delighted to know you had a great visit and look forward to welcoming you back and improving our rating. Our team is very excited to unveil our new look preserving our timeless character and showcasing our fully reimagined guestrooms. We look forward to welcoming you back for an amazing, five-star experience.

Dear David,It was such a pleasure to welcome you to Casa Marina Key West, Curio Collection by Hilton! Thank you for spotlighting our fabulous beach, sparkling pools, and peaceful atmosphere. Your feedback regarding trash cans will be shared with our internal team for further consideration, as we are always seeking new ways to improve. We are excited to unveil a new look honoring the legacy of our legendary resort, and we hope to welcome you back soon for an immersive and elevated experience!

Dear Kevin,Thank you for giving us your insightful review of your recent stay. As you noticed, Casa Marina is completing phase one of our grand renovation to preserve its timeless character. We invite you to return to Casa Marina to experience Key West in a whole new way. We are excited to unveil a new look honoring the legacy of our legendary resort with fully reimagined guestrooms, including walk-out beachfront suites along with refreshed historic spaces, new dining concepts, updated pools, and access to our private beach. We hope you’ll consider a future visit to Casa Marina to give us a new opportunity to delight you in an immersive and elevated experience.

Dear Pavitar,Thank you for your feedback and your patience while continue the process of reimagining our guest rooms and updating our public spaces. The next time you're in the area, we hope you'll come back to see us.

Dear Gary,Thank you for your review and for giving us a perfect rating! We're delighted you had an enjoyable experience. We are excited to unveil a new look honoring the legacy of our legendary resort, so we look forward to welcoming you back for an even better stay once our projects are complete!

Dear James,We can't thank you enough for spending time at Casa Marina Key West, Curio Collection by Hilton. Our team is thrilled you were impressed with our level of hospitality. Please join us again soon, as we are working hard and excited to unveil a new look honoring the legacy of our legendary resort with fully reimagined guestrooms and an immersive and elevated experience!

Dear Jody,What a wonderful review of Casa Marina Key West, Curio Collection by Hilton; thank you! We're thrilled to know about everything you enjoyed and so happy to hear you and your family had a great stay. We would love to welcome you back once our grand renovation is complete so you can see all the enhancements we've made, which will include new dining experiences and activities and fully refreshed guest rooms, among other positive changes. It was a pleasure having you here, and we already can't wait for your next visit.

Dear Coralyn,This is unacceptable and certainly not indicative of the high standards we have in place. Please know that we have our accommodations treated regularly; however, we will investigate your claims and reach out to pest control. That said, we deeply apologize for falling short of your expectations, and we will use your comments to help us improve. Please know that we are in the process of a complete transformation aimed at preserving the timeless character embedded within our facilities. We are ecstatic to unveil the reimagined rooms & suites, updated pools, and new dining concepts. It would be an honor to welcome you back once these changes are completed.

Dear Randy,Thank you for your feedback. We are pleased you found our property visually appealing and enjoyed our recently renovated bathrooms. However, we apologize for the cleanliness issues you encountered with the elevators and your dissatisfaction with our food offerings. We also regret the delay in responding to your requests and the fans in the lobby. We will promptly address these matters to ensure a higher level of comfort and a more pleasant environment. We are committed to enhancing our services and hope to provide you with a more satisfying experience on your next visit.

Dear Maxim,Thank you for your review. We are disappointed your visit was not as expected and apologize for any lapse in service. Please know we are upgrading our resort with fully reimagined guestrooms, including walk-out beachfront suites along with refreshed historic spaces, new dining concepts, updated pools, and access to our private beach. We hope you will consider a future visit to give us an opportunity to delight you in an immersive and elevated experience.

Thank you for your comments, we'll share them with our team and hope to welcome you back for a better stay in the future.

Dear Giang,While we thank you for being our guest and taking a moment to share your feedback, we are sorry you had a disappointing visit. As we work toward the finishing stages of our renovations, we are making every effort to minimize the impact on our guests and apologize that it interfered with your stay. We are excited to unveil a new look honoring the legacy of our legendary resort with fully reimagined guestrooms, including walk-out beachfront suites along with refreshed historic spaces, new dining concepts, updated pools, and access to our private beach. As you can see, we have some amazing changes coming our way, and we hope you will come back once the renovations are complete so you can enjoy everything we have to offer.

Dear Peter,Thank you for your review! It was a pleasure having you as our guest recently, and we're delighted you had an enjoyable overall experience. We are excited to unveil a new look honoring the legacy of our legendary resort, and we hope you’ll consider a future visit to Casa Marina to give us a new opportunity to delight you in an immersive and elevated experience!

Dear Christopher,It's terrific you appreciated our comfortable rooms, lively lobby bar, and superb service; however, we apologize that your stay failed to thoroughly please you. Please know our resort is completing phase one of a dramatic transformation that will enhance several aspects of our resort; we are sorry if the ongoing work affected your stay. While we are a popular spot for events, we will look into ways to lessen the impact these celebrations have on our guests. Nevertheless, it was a joy hosting you, and we hope you'll revisit us the next time you need a tropical getaway.

Thank you for giving us a 4 out of 5 rating. We truly appreciate you staying with us and hope to welcome you back again in the future.

Thank you for giving us a 5 out of 5 rating from your stay. We truly appreciate you staying with us and hope to welcome you back again in the future.

Dear Daryl,Thank you for your review and feedback. While we're glad you had a chance to join us for a delicious meal at our restaurant, we're sorry that your room's view wasn't what you expected. Our property is undergoing a grand renovation to preserve its timeless character, and we would be honored if you would consider visiting in the future to experience our fully reimagined guestrooms and refreshed spaces. Our team wishes you safe travels on the road ahead.

Dear Jennifer,Thank you so much for your comments, as guest feedback is incredibly important to us. We're sorry to hear about any disappointment in our ongoing changes. We have completed Phase One of our grand renovation, which aims to preserve our hotel's timeless character. It's also unfortunate to hear about any service concerns during your visit, as this was never our intention. We will be sure to discuss your comments internally and make improvements where necessary. In addition, we'll have our housekeeping team look into your other comments further as well. We know that we can impress you with an amazing experience, so please consider coming back to give us another chance soon.

Thank you for rating your experience at Casa Marina. We welcome feedback from your stay.

Thank you for rating your experience at Casa Marina. We welcome feedback from your stay.

Dear Joanne,Thank you for your patience while we prepared for our upcoming improvements. After a century of delivering remarkable experiences in Old Town Key West, Casa Marina Key West, Curio Collection by Hilton is undergoing a grand renovation to thoughtfully elevate the historic resort and preserve its timeless character. As an icon in our community, it is important that we maintain the legacy of this beloved property and hotel’s positioning as a renowned landmark in the Florida Keys. In order to do so, operations will be temporarily suspended beginning May 15, 2023. Just steps away, our sister property, The Reach Key West, Curio Collection by Hilton is available for guests to enjoy when visiting The Florida Keys. We are committed to restoring Casa Marina Key West’s operations in the fall.We can’t wait to show off our renewed enhancements and preservation efforts and invite you to return to enjoy reimagined guestrooms, new dining experiences, enhanced activities piers, and a fulfilling experience that celebrates the beachfront location and nostalgia of the legendary Casa Marina, all while taking advantage of the eclectic culture of Key West. Continue to check our website for updates. Click here Casa Marina Key West for reservations for future stays.