Aerial view

Reviews of Dove Creek Resort & Marina, Trademark Collection by Wyndham

3 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 365 out of 1005 reviews" "
Rating 8 - Good. 300 out of 1005 reviews" "
Rating 6 - Okay. 163 out of 1005 reviews" "
Rating 4 - Poor. 101 out of 1005 reviews" "
Rating 2 - Terrible. 76 out of 1005 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Adena

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We are loving the vibe here. It’s quiet, safe, has an amazing restaurant next door
Stayed 3 nights in Mar 2024

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
The natural beauty.
Stayed 1 night in Mar 2024

4/10 Poor

Kristen

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a shame! I’ve stayed at this place two other times. I obviously went back because I enjoyed it, but after this last stay, I will not be back. It was very dirty, run down, broken items in the room. My suitcase became infested with 40 giant black ants that were coming in the room from under the baseboards ( no food in my suitcase). There were ants in the cereal in the morning and all over the counter. The staff left them there and didn’t bother to wipe them up or replace the cereal. The staff was very unfriendly and we felt like our presence was a burden to them. Not a hello or a good morning or acknowledgement of our presence in the breakfast room the entire stay. The ping pong table had an inch of dirt on it. The knob for the hot tub was broken, so the jets wouldn’t work. The breakfast was not stocked and replenished like it had been in the past. It’s really a shame, because they have a beautiful location. There is so much potential, however they are obviously going through some rough times with poor management.
Stayed 3 nights in Mar 2024

10/10 Excellent

Pamela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was lovely with a fantastic view of the ocean. Private balcony. Restaurant next door with very good food and great nightly music. Would definitely stay here again!
Stayed 2 nights in Mar 2024
Response from Reservation on Mar 17, 2024
Hi Pamela,Thank you for your positive feedback. We are very happy to hear that you enjoyed our property and amenities. Thank you for choosing us during your visit and we hope to see you again very soon. Best wishes.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Reservation on Mar 17, 2024
Hi Mark,Thank you for your positive feedback. We look forward to welcoming you back with us very soon. All the best!

8/10 Good

Julie

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Parking was somewhat limited
Stayed 4 nights in Feb 2024
Response from Reservation on Mar 17, 2024
Hi Julie, thank you for your feedback. We are currently working to resolve this situation. Thank you for letting us know. All the best!

4/10 Poor

Joanne

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Reservation on Mar 17, 2024
Thank you for your feedback.

8/10 Good

Margaret

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
An ideal location. Beautiful view. Spacious room. Needs lots of maintenance and upgrading. So much potential.
Stayed 2 nights in Mar 2024
Response from Reservation on Mar 17, 2024
Hi Margaret,We appreciate your feedback. We are delighted to hear that you enjoyed our location and our beautiful view. We are currently improving our property to enhance our guests' experiences. We hope to see you again very soon. All the best!

8/10 Good

Joshua

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views, the pool was very nice as was the hot tub to relax in. There were no children running amuck when we were there. Staff were very friendly, and welcoming. Fresh fruit at breakfast time was a very nice touch. Cant wait to come back.
Stayed 1 night in Mar 2024
Response from Reservation on Mar 17, 2024
Hi Joshua,We are elated to hear that you enjoyed our property, staff and amenities. At Dove Creek we aim to exceed our Guest needs and expectations, so it's always great to hear positive comments from you our valued guest. We hope to see you again very soon. Best wishes.

10/10 Excellent

Dawn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing we didn’t like was the noisy fan in our room. We loved the size of our room and the outside areas. We will definitely stay here again. Minor criticism would be to have basic spices and dishcloths/towels in the kitchen area. Also your website states “daily housekeeping”. We were there 3 days and it never happened.
Stayed 3 nights in Mar 2024
Response from Reservation on Mar 8, 2024
Dear Dawn, thank you for your feedback. We are delighted to hear that you enjoyed our property. We apologize for the issues during your stay. We'll go ahead and address those issues immediately. Thank you for letting us know and we hope to see you again very soon!

4/10 Poor

Kara

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Reservation on Mar 8, 2024
Thank you for your feedback.

2/10 Terrible

Mary Beth

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Not kept up
Stayed 2 nights in Feb 2024
Response from Reservation on Mar 8, 2024
Thank you for your feedback.

4/10 Poor

Mark

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
. There was no sign at the road or near the property stating the hotel name so I was not sure if I was at the right place until I finally found the office. The elevator did not work and had to find another one that did work. It was going to be chilly that night so I went to the office to ask for an additional blanket, but they told me I would have to come back in the morning. Some staff members were unfriendly and not helpful.The room was decent and clean but needing remodeled.
Stayed 2 nights in Feb 2024
Response from Reservation on Mar 8, 2024
Hi Mark, we appreciate your feedback. We're sorry to hear that you had issue finding our property. We are current improving our property and staff members to enhance our guest experience. Please don't right us off, give us another chance to make things right. We do look forward to hearing from you. All the best!

4/10 Poor

sherry

Stayed 2 nights in Feb 2024

4/10 Poor

Jennifer, Toronto

Disliked: Cleanliness, amenities, property conditions & facilities
Under construction. Room has construction dust in it. Rust, dust, dirty walls and stained furniture. There is an air freshener in the room that is overpowering. Not impressed
Stayed 1 night in Feb 2024
Response from Reservation on Mar 8, 2024
Thank you for your feedback, we're sorry you were unhappy, we will work hard to fix the issues you experienced. Thanks for let us know.

6/10 Okay

Anthony

Not a typical wydam
Stayed 1 night in Feb 2024
Response from Reservation on Mar 8, 2024
Thank you for your feedback.

6/10 Okay

Michael E, Welch

Traveled with family
Liked: Staff & service
Kayaks and bikes on site are great! Construction in process contributed to a general lack of cleanliness.
Stayed 3 nights in Feb 2024
Response from Reservation on Mar 8, 2024
Thank you for your feedback, we are currently improving our property to enhance our guest experience. Best wishes!

8/10 Good

Anita Bech

Traveled with group
Liked: Staff & service
Place a bit run down but staff very friendly.
Stayed 3 nights in Feb 2024
Response from Reservation on Mar 8, 2024
We appreciate your feedback. We are happy to hear that our staff was very friendly. We are currently improving our property to enhance our guest experience. We hope you give us another chance in the future. Best wishes!

10/10 Excellent

Cindy

Traveled with partner
Staff was great I would definitely stay again
Stayed 2 nights in Feb 2024
Response from Reservation on Mar 8, 2024
Dear Cindy, we appreciate your positive feedback. We can't wait to welcome you back to the beautiful Florida Keys. Best wishes!

8/10 Good

CSE

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Reservation on Mar 8, 2024
Thank you for your feedback.

2/10 Terrible

Steven

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The room we were put in had mold damage in the room and the bathroom. The carpet was dingy and damaged. The night stand tops were bubbled up from water damage. Terrible room !!!!!!!
Stayed 2 nights in Feb 2024
Response from Reservation on Mar 8, 2024
Thank you for your feedback, we're sorry you were unhappy, we will address those issues directly as we move forward. Best wishes

10/10 Excellent

Ismael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet, comfortable and pleasing to the eye. Also was a great location. Breakfast was satisfactory.
Stayed 1 night in Jan 2024
Response from Reservation on Mar 8, 2024
Hi Ismael, thank you so much for your positive feedback. We are happy to hear that you enjoyed our property and amenities. Thank you so much for choosing us during your visit. We hope to see you again soon. Best wishes!

6/10 Okay

Patricia

Traveled with partner
Liked: Staff & service
I did like the layout of the room we had with the screened in porch. Very unique with a big closet and comfortable bed. I loved the outdoor area with views of the water and places to sit in the sun or a hammock by the trees. The breakfast area was nice and you could sit out on the balcony and watch the sun glisten on the water while drinking coffee. We had problems with the elevator working and we saw older couples who really shouldn’t be doing the stairs. They needed the elevator but it wasn’t working. Also, when I sat at the table, I could look at the toaster and see a pile of breadcrumbs underneath it. Dot it needed to be cleaned. in our room, our shower had mildew spots in it, the living room couch smelled like urine, and the floor was slippery/sticky. It’s definitely an older property and needs to be kept up a little better. As far as the staff goes, one lady was very cheerful and helpful, and went above and beyond to meet our needs, but there was another set of workers that were on the rude side. Right next-door is a very good restaurant called snappers and we ate there a couple of the nights of our stay and we really enjoyed our meals!
Stayed 4 nights in Jan 2024
Response from Reservation on Mar 17, 2024
Dear Patricia,Thank you for your feedback. We do apologize for the issues you had during your stay. We will address those issues directly as we move forward. Please consider us again during your next visit so we can make it right. Best wishes.

2/10 Terrible

Ashlee

Traveled with group, Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I would NOT recommend staying here. We had no hot water the entire stay, only lukewarm water. They advertise that you get a discount at snappers, we were unable to get a discount. The ice machine was broke the entire stay. The room was dirty and to top it off we had a huge COCKROACH in our room when we came back one night.
Stayed 4 nights in Feb 2024
Response from Reservation on Mar 8, 2024
Hi Ashlee, thank you for your feedback. We are sorry to hear that you were unhappy during your stay. We will address these issues directly as we move forward. Please give us another chance to make it right. Best wishes!

2/10 Terrible

Monica

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was the dirtiest room I have ever seen in my entire life.
Stayed 1 night in Feb 2024
Response from Y.Lawrence on Feb 5, 2024
I apologize for the inconveniences you had during your stay, we are working to correct those issues.

6/10 Okay

Bob

Liked: Staff & service
Disliked: Cleanliness
Good location
Stayed 3 nights in Jan 2024
Response from Y.Lawrence on Feb 1, 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Alicia

Traveled with family
Liked: Staff & service, property conditions & facilities
Property is under construction. It seemed like they are trying to update rooms and common areas. Our room was very dated, chairs and carpet stained, but clean. The towels looked worse for wear and stained. The outdoor spaces are beautiful to take in the ocean. The hot tub was Lukewarm. . Staff was friendly and helpful. Booked through another company so they were unable to see a lot of our info. Didn’t like that we had to give them our info in writing. Expected more from a Wyndham but for the money and location it was alright. Again outdoor spaces are beautiful. Loved the upper lounge area.
Stayed 2 nights in Jan 2024
Response from Y.Lawrence on Jan 31, 2024
We apologize for the issues you had during your stay we are working to complete the construction as soon as possible. We are happy that you were still able to enjoy your stay.

8/10 Good

Johan

Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from Y.Lawrence on Jan 31, 2024
Thank you for your feedback, we are happy that you enjoyed your stay with us.

8/10 Good

Eric

Liked: Cleanliness, staff & service
This is my second time staying here and there was some construction going on. The staff did a great job of making sure it was quiet for the most part. I would still stay here after they finish the work. It is very convenient and the rooms are nice.
Stayed 5 nights in Jan 2024
Response from Y. Lawrence on Jan 29, 2024
Thank you for your feedback, we are happy that you were able to enjoy your stay, and that you got to experience our amazing customer service, we are looking forward to welcoming you back in your next trip.

6/10 Okay

Michael J

Disliked: Staff & service, property conditions & facilities
We arrived at noon was told rooms weren’t available until 3pm and that they would call when it was ready. Needless to say at 4pm no
Stayed 2 nights in Jan 2024
Response from Y. Lawrence on Jan 25, 2024
Thank you for your feedback, we apologize for the issues you had during your stay. We told you that since as you arrive early we will try to get you checked in before 3pm but it's not guaranteed, and if we can get you in before 3pm we would give you a call to let you know that you can check in before the schedule check in time, but if not check back with us at 3pm because it'll be ready then. Upon checking the records, you were checked in on time.

8/10 Good

April

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The view from our room was incredible but they definitely could take better care of their property/rooms/amenities. Needs a little TLC but our waterfront room had an awesome balcony overlooking the ocean.
Stayed 3 nights in Jan 2024
Response from Y. Lawrence on Jan 23, 2024
We appreciate your feedback; we are happy that you enjoyed your stay with us, and we are looking forward to welcoming you in your next trip to the Florida Keys.

10/10 Excellent

Adam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a nice stay and very friendly staff! Beautiful view.
Stayed 2 nights in Jan 2024
Response from Y. Lawrence on Jan 23, 2024
We appreciate your feedback; we are happy that you enjoyed your stay with us, and we are looking forward to welcoming you in your next trip to the Florida Keys.

8/10 Good

wesley

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice amenities, quiet location immediately located on the Oceanfront.
Stayed 1 night in Jan 2024
Response from Y. Lawrence on Jan 23, 2024
We appreciate your feedback; we are happy that you enjoyed your stay with us, and we are looking forward to welcoming you in your next trip to the Florida Keys.

2/10 Terrible

Samantha

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Y. Lawrence on Jan 22, 2024
Thank you for your feedback, we apologize for the issues you had during your stay.

8/10 Good

Joanne

Traveled with partner
Liked: Amenities
Great property you cannot beat the views at this hotel. Beds are very comfortable, large bathroom with nice size towels. Breakfast was standard which is fine for us. Only complaint is that unless you ask they do not make up your room which we were not told upon check-in. I would stay again if travelling to area. Great restaurant right next door .
Stayed 2 nights in Jan 2024
Response from Y. Lawrence on Jan 22, 2024
Thank you for your feedback, we are happy that you enjoyed your stay with us, we are looking forward to welcoming you again in your next trip!!

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Hidden gem!
Stayed 2 nights in Jan 2024
Response from Y. Lawrence on Jan 22, 2024
We appreciate your feedback, thank you for staying with us we hope to see you again soon!!!

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, room was clean, we had no issues. I was worried based on other reviews but we enjoyed our stay!
Stayed 4 nights in Jan 2024
Response from Y. Lawrence on Jan 17, 2024
We are delighted to see your feedback and we are happy that you enjoyed your stay with us, we look forward to welcoming you again.

4/10 Poor

James

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Y. Lawrence on Jan 22, 2024
We appreciate your feedback. We apologize for any issues you had during your stay.

10/10 Excellent

Thaina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Y. Lawrence on Jan 17, 2024
Thank you for your feedback, we are happy that you enjoyed your stay with us, we are looking forward to welcoming you again in the future.

2/10 Terrible

Joyce

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Outdated not clean not at all like the pictures~ staff was very rude; I wanted to cancel my reservation & the staff tried many times to convince me it was a nice place~ talked to other guests & each one said they would NOT stay there again
Stayed 1 night in Jan 2024
Response from Y. Lawrence on Jan 17, 2024
Your accusations are not true, I was nothing but nice to you, you asked what the property was like, and I gave you a full description and told you to feel free to look around. You asked a question; I answered it and now you are saying that I was convincing you. There was never a time that I was being rude, I described the property, and you went on your way. Furthermore, you didn't tell me you wanted to cancel.

8/10 Good

Matt

Liked: Staff & service
Looks like improvements were on the way. the staff was wonderful.
Stayed 1 night in Jan 2024
Response from Y. Lawrence on Jan 11, 2024
Thank you for your feedback. Yes, we are working to improve the facility and there is no doubt when it is all complete the property will be even more beautiful.

10/10 Excellent

Margaret

Stayed 2 nights in Jan 2024
Response from Y. Lawrence on Jan 10, 2024
We appreciate your feedback. We are happy that you enjoyed your stay with us, we are looking forward to welcoming you back soon!

4/10 Poor

Kristin

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Dove Creek could really be a nice place, but it needs help. If the pool has been heated and the hot tub has worked, that would have made a huge difference. It was nice to have kayaks and bikes to use. But they had no children’s bikes so we couldn’t use them. The breakfast was pretty good. Our room key cards didn’t work so we have to use the master key. We only had one key and I was very afraid I would lose it. The property was hard to find because the sign out front was broken. The restaurant next door, Snapper’s, was pretty good and the restaurant wait staff was really friendly.
Stayed 2 nights in Dec 2023
Response from Y.Lawrence on Feb 5, 2024
Thank you for your feedback. I apologize for the issues you had during your stay, we are working to correct those issues.

4/10 Poor

J

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Broken room!!!
There was no formal reception area Carpet was soaked and smelled musty like mildew Pull out bed broken so all 4 slept… tried to… in one bed Not good furniture has a lot of wear and tear
Stayed 1 night in Dec 2023

4/10 Poor

Sarah

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Don’t book here. :( The pictures made this resort look so beautiful, but the entire experience was just super strange. It said Wyndham resort, but I could never believe it is a Wyndham, it’s just so dirty. We paid over 400 dollars for our room and I just can’t even believe we spent that money. But we needed a place and their advertising truly fooled us. We didn’t even bother with the free breakfast after seeing the clumps of hair that were left in the shower and the dirty floors upon arrival. We didn’t even feel clean after our showers. This place has such potential, it’s just a scam sadly.
Stayed 1 night in Dec 2023

6/10 Okay

Atsushi

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Y. Lawrence on Jan 1, 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Vielka M

Response from Reservation on Mar 8, 2024
Thank you for your feedback.

8/10 Good

Mick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely spot next to a lively but not noisy waterside restaurant, Snappers. Apparently we were the first people in 20 years to turn off the a/c and try to open the windows - the runners were rusted and the counterweights lost in the mists of time. We're not American and apparently pushed the envelope. A great setting for touring the keys.
Stayed 2 nights in Dec 2023
Response from Y. Lawrence on Jan 1, 2024
Thank you for staying with us, we appreciate your feedback.

2/10 Terrible

Elizabeth

Stayed 2 nights in Dec 2023
Response from Y. Lawrence on Dec 25, 2023
Thank you for your feedback, we apologize for the issues you had during your stay.

4/10 Poor

Shubhra

Stayed 1 night in Dec 2023
Response from Y. Lawrence on Dec 25, 2023
We appreciate your feedback; we apologize for the issues you had during your stay.