Booked Family in 2 villas, we were 22 units apart
Posted Aug 3, 2015
That was just upon check in! I was told the rooms were indentical, One of the villas was for handicapped, which None of the staff mentioned. The bathroom was a roll-in shower for wheelchairs, which did not accomodate a 3 and 5 year old that needed to take a bath in a bathtub. The other villa did not have working Keys over half the time we were there, and the Units seem to be older and not maintained. Of course, Expedia nor The Resort ever mentioned there would be RESORT AND INCIDENTAL charges PER DAY, PER ROOM. I love the KEYS, but will NEVER go through Expedia or this resort again. I tried calling the day before we arrived directly to the Resort and they gave me NO information regarding the reservation, I was told we had to wait until check-in. We did request Late check out, one villa was told Yes, one villa was told No due to high occupancy. There did not seem to be consistency in Management. Called management for Nonworking Keys and They never showed that day.