Ratings based on 1,374 Verified Reviews

4.0 out of 5
87% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from c

Posted Jul 18, 2017
the parking was limited and the beds are too small
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Jul 14, 2017
Great place, very clean, breakfast was very good with ran lot of choices. The staff is the best! Friendly, helpful and very nice!! The pool area is very good!
Comment from Hotel Management
Jul 17, 2017 by General Manager, Hotel Management
Thank you for taking the time out of your schedule to review your most recent stay with us. I am thrilled you had such a wonderful time! Thank you for recognizing our great staff. I will be sure to let them know that their hard work and efforts did not go unnoticed. Thank you again for your great review. We look forward to serving you during your next stay with us.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 10, 2017
Bartender was grouchy. Might of just been a bad day for her.
Comment from Hotel Management
Jul 12, 2017 by FFIS Key West, GM, Hotel Management
I am truly very sorry for any possible negative interaction with our team. I will definitely address your comments with all appropriate team members. Thank you for your patience.
4 out of 5
Recommended
for Everyone
by A verified traveler from Key West

Nice hotel. Pretty. Room was dated. Loved the pool

Posted Jul 8, 2017
Staff was gr8. Pool was very refreshing and pool area is pretty and relaxing. Great location.
Comment from Hotel Management
Jul 10, 2017 by General Manager, Hotel Management
Maggie, Thank you for taking the time to provide feedback from your stay. We are happy to see you enjoyed the location and the staff were able to meet your needs. We look forward that you will choose to stay with us again soon and have a five star experience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 8, 2017
Good location, good staff, location, price and fantastic pool side breakfast
Comment from Hotel Management
Jul 10, 2017 by General Manager, Hotel Management
I am so glad to read that you enjoyed your stay at our property. We understand there are many options, and are thankful you chose our hotel. We strive to be the best quality hotel at a reasonable price that our customers love. We would love to see you again soon.
3 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Okay hotel very close to major activities

Posted Jul 6, 2017
The room was a lot smaller than expected. The pictures are deceiving. Given how much it was a night, it really wasn't as nice. However, the continental breakfast was good and staff was nice. The hotel sold out the night we were there and we weren't able to find parking! We had to go into the front desk to ask where we could go since we weren't to park. The walls in the room are also paper thin. One morning though, I heard someone snoring very loudly outside our door (weird, right?). Some dude was passed out drunk! Guess he wasn't to find his hotel room. The Old Town Trolley stops right un front of hotel which is cool.
Comment from Hotel Management
Jul 10, 2017 by GM, FFIS KeyWest, Hotel Management
I am very sorry to hear that you did not rest well during your visit. I certainly apologize for any concerns related to our product or your neighboring guests. We are very thankful for your input.
2 out of 5
by A verified traveler from CT

overpriced hotel not worth for money.

Posted Jul 5, 2017
Overpriced hotel not worth for money. We stayed there for one night the room was very small and it was having a connecting door for the next room it was noisy whole night. People in the other room tried to open the room couple of times. Certainly I will opt for other hotel next time.
Comment from Hotel Management
Jul 7, 2017 by Fairfield, GM, Hotel Management
I am very sorry to learn that you din't feel that we provided you with a value. We certainly thank you for your patience and feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler from Pembroke Pines

Good hotel. Nice staff

Posted Jul 5, 2017
Definitely recommend this place! Clean room, great staff. Only issue was parking.
Comment from Hotel Management
Jul 5, 2017 by General Manager, Hotel Management
Thank you for taking the time to share your thoughts and comments with us. We appreciate that you enjoyed our hotel and the team here on property! It is our number one priority to provide clean and comfortable rooms. It was our pleasure to serve you and hope we have the opportunity to welcome you back again soon and earn that five star rating.
5 out of 5
Recommended
for Everyone
by A verified traveler from milwaukee, WI

not far from Duvall street

Posted Jul 4, 2017
Stayed 3 nights. Great pool, nice breakfast. We we're able to walk to Duvall street. Everything clean and extremely friendly staff!
Comment from Hotel Management
Jul 5, 2017 by General Manager, Hotel Management
Jen, Thank you for your great review. We are glad that you enjoyed your stay and the location. We appreciate your business and look forward to your return.
4 out of 5
Recommended
for Everyone
by A verified traveler

Hop on bus stops right outside close to shops.

Posted Jun 30, 2017
Hop on bus stops outside stop 6 pool was very cold but refreshing, room was clean however did not like that we returned at 3 30pm in the afternoon and our room was being serviced very uncomfortable having someone clean your room while your trying to relax. Breakfast was nice served out by the pool.
Comment from Hotel Management
Jul 3, 2017 by General Manager, Hotel Management
Thank you for taking the time to share your comments regarding your recent stay. Please accept our sincere apology we did not meet your expectations during your stay. Our goal is to always provide the best possible service our guests come to expect and deserve. We look forward to having the opportunity to serve you again and give you a five star experience.