Ratings based on 318 Verified Reviews

4.1 out of 5
86% of guests recommend
4.2 Room cleanliness
4.4 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from from south jersey

Beautiful pool and bar area

Posted Jan 19, 2017
Staff friendly and efficient pool/bar area gorgeous excellent breakfast buffet wld rec to friends
Comment from Hotel Management
Jan 19, 2017 by FFIS Key West, GM, Hotel Management
Thanks very much. We are glad that you had fun!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 16, 2017
Cons: Cheese quesadillas were not appetizing looked like it was straight out of a microwave. Was not a hassle to refund, bartender was polite and apologetic
Overall great price, everything you can ask for on a vacation. Taxi ride to duval street was 4$ per person. Pool was heated, a plus during winter season.
Comment from Hotel Management
Jan 17, 2017 by FFIS Key West, GM, Hotel Management
I am sorry that our quesadillas did not meet your expectations. They are actually baked in a Turbochef oven at our bar. I'm glad our team was able to help resolve any concerns. Thank you.
2 out of 5
by A verified traveler from MN

Not great for the price

Posted Jan 16, 2017
This hotel was not close enough to the action, Mallory square, beaches etc. Also woke up to ants on our toothbrushes! It was expensive and small!
Comment from Hotel Management
Jan 17, 2017 by FFIS Key West, GM, Hotel Management
I am certainly very sorry for any issues with your room. We will definitely investigate this fully as a team. Thank you for providing us with your detailed feedback.
3 out of 5
by A verified traveler from california

gauged customers over the holidays

Posted Jan 3, 2017
Located us next to a dinging elevator and watched over the guests at buffet like prison guards. Gauged customers at Xmas time ...563.00 a night for a 99 dollar room
Comment from Hotel Management
Jan 5, 2017 by FFIS Key West, GM, Hotel Management
I am very sorry if you did not feel that we offered a value. Our rates are commensurate with the hotels in the market. The holiday season does raise demand on the island. I also apologize if you felt bothered at breakfast. We do keep a full staff and at least one manager at breakfast at all times. This is for the sole purpose of providing the best possible experience to our guests as they start their day. It honestly has nothing to do with monitoring or guarding. Again, I am sorry if you left not feeling relaxed.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel

Posted Jan 2, 2017
I like the color of the hotel and the swimming pool is very beautiful.
Comment from Hotel Management
Jan 2, 2017 by FFIS Key West, GM, Hotel Management
Thank you very much!
2 out of 5
by A verified traveler from California

Rude Behavior by Hotel Staff / Not a good Hotel

Posted Dec 28, 2016
Pros: b'fast
Cons: everything except the morning b'fast
I wouldn't recommend this hotel. Room was very small, but pricey, we paid $212 for nothing except for the free b'fast in the morning. The hotel staff is rude and uneducated. Key West itself is very small, and the value for money is on the lower side. I would say go to Hawaii for a better experience. Key West is overrated.
Comment from Hotel Management
Jan 2, 2017 by FFIS Key West, GM, Hotel Management
I am very sorry that you did not enjoy your visit to our hotel or the island. The friendliness and training of our team is one of our highest priorities. I truly apologize if our team did not meet your expectations. Thank you very much for your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler

Pretty hotel nice pool.

Posted Dec 25, 2016
Friendly staff very help full. Weight room was great. Pool side cabana with food. Concier was very helpful. Moped rental on site has listed desire. Breakfast bar amazing. Room small but nice. I would stay here
Comment from Hotel Management
Dec 26, 2016 by GM, FFIS KeyWest, Hotel Management
Thank you so much for your detailed comments. Much appreciated!
5 out of 5
Recommended
for Everyone
by A verified traveler

Enjoyed our stay

Posted Dec 20, 2016
During my short - 4-day 3-night - stay, I was very pleased with the hotel. The staff were all very welcoming and very sweet. The complimentary breakfast buffet was fresh with lots of choices. The four of us who stayed together were very pleased. And the location was great - close to the Hemingway House, where the wedding we were attending was located. And we went to Duval Street quite often, riding our bikes to the area as well. Overall, our stay was great. The price was the reason we selected the hotel at first and everything else was a great bonus!
Comment from Hotel Management
Dec 22, 2016 by FFIS Key West, GM, Hotel Management
We are very glad that you were able to enjoy the hotel and the rest of the island. Thank you for sharing.
5 out of 5
Recommended
for Everyone
by A verified traveler

AWSOME

Posted Dec 12, 2016
Relax and enjoy every second breakfast was great Room staff friendly
Comment from Hotel Management
Dec 13, 2016 by General Manager, Hotel Management
Thank you for the great review of our hotel. It is always nice to read that our guests enjoyed their time with us and that the service exceeded expectations. The team and I take great pride in our hotel service and I will be sure to share your review with them.
4 out of 5
Recommended
for Everyone
by A verified traveler

Not bad for a one night.

Posted Dec 11, 2016
Everything you need for a night.....pretty clean, bed comfortably enough for the night...
Comment from Hotel Management
Dec 12, 2016 by FFIS Key West, GM, Hotel Management
Thank you for taking the time to share your experience.