Ratings based on 291 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
87% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Fort Lauderdale

Great value.

Posted Sep 22, 2016
Fast check in. Good room. 2 problems solved quickly by a very griendly staff. Great breakfast buffet.
Comment from Hotel Management
Sep 22, 2016 by FFIS Key West, GM, Hotel Management
Thanks for taking a minute to post your thoughts!
3 out of 5
by A verified traveler from Springfield, Va

A Work in Progress?

Posted Sep 21, 2016
Pros: The pool area is a good place to relax.
Cons: Add another elevator somewhere. Improve landscape surrounding property on sides & rear to equal the front area. Right now exterior looks like 2 eras.
Location: Ummmmmm. A short drive or pedal to the beach, some shopping, quick food, or old town area. Can join the trolley tours at the hotel.
First view of building is a bright, somewhat charming, building with a view of mariner. After checking in, a drive around the building to park and get to rooms was neither charming, inviting, nor easy. The rear and sides of the building does not equal the front, nothing charming there--a different world. Without that map from the front desk, you might not find the elevator which is nestled under an overhang of the building in a corner area of parking; housekeeping (laundry room) there too on first floor. I'd used the steps long before I found the elevator. There are plenty of ways in and out using the steps and plenty of steps and gates throughout the facility. Be physically fit for this visit. The beach is a 10- or 15-minute walk, but I was advised to use a taxi. Best choices: scooter or bike to get through surrounding area faster, and it's less expensive. Nothing pretty to see along the way.
Comment from Hotel Management
Sep 22, 2016 by FFIS Key West, GM, Hotel Management
I do apologize if you felt our property was difficult to navigate. We do appreciate your candid input. Thank you.
2 out of 5
by A verified traveler

Ordered a double queen and got 2 fulls

Posted Sep 14, 2016
Pros: pool
Cons: Post correct bedding sizes on web site.
Be aware that when putting in a request to have queen beds in Key West that they don't have them.
Comment from Hotel Management
Sep 19, 2016 by FFIS Key West, GM, Hotel Management
I apologize for any confusion regarding bed types. You are certainly correct. We do not offer Queen beds at our site. However, we do not advertise on any channel that we offer Queen beds. We do offer Full beds and King beds. Again, I am sorry for any confusion.
3 out of 5
by A verified traveler

Posted Sep 11, 2016
Ruhige lage, nicht weit zum Zentrum mit dem Auto, Zimmer für 4 Personen sehr eng, Frühstück ganz ok mit frischem Obst und waffeln
Comment from Hotel Management
Sep 12, 2016 by Agnes M Operations Manager, Hotel Management
Dear Guest Thank you for taking the time to write a review of our Hotel. We are Happy that you had a Good stay with us and took the time touch on a lot of points about the hotel and Area. Our Guest Feedback is very important to us, so that you can serve our guest better. We hope to see you back in Key West again really soon.
5 out of 5
by A verified traveler

Top Hotel!

Posted Sep 10, 2016
Top Hotel, sehr sauber, herrlicher Pool, klasse Frühstücksbuffet! Sehr zu empfehlen, auch für Familien
Comment from Hotel Management
Sep 14, 2016 by FFIS Key West, GM, Hotel Management
Ich danke Ihnen für das Teilen!
4 out of 5
by A verified traveler from st lucie

Nice hotel, nice pool.

Posted Sep 6, 2016
hotel is nice, pool, room and complimentary breakfast a plus.
Comment from Hotel Management
Sep 13, 2016 by FFIS Key West, GM, Hotel Management
Thank you for your kind comments.
2 out of 5
by A verified traveler from Toledo, Spain

Hotel en Key West

Posted Sep 3, 2016
Pros: Lo unico que me gusto del hotel fue que tenia parking y la piscina. El resto muy mejorable.
En general no ha sido una buena experiencia, desde el trato del personal a las instalaciones, la habitación era muy pequeña y estaba al lado de la lavandería del hotel con lo cual el ruido era mucho y constante, lo mismo con el aire acondicionado. La recepcionista no fue agradable a nuestra entrada y el trato para este tipo de cadena no debería pasar.
Comment from Hotel Management
Sep 14, 2016 by FFIS Key West, GM, Hotel Management
Lo siento mucho que usted no disfrute de su visita. Estoy muy agradecido por su colaboración. Gracias por su paciencia y lealtad usted.
5 out of 5
by A verified traveler from CO

Great place to stay!

Posted Aug 27, 2016
We were extremely pleased with our room and the service provided was excellent.
Comment from Hotel Management
Aug 29, 2016 by FFIS Key West, GM, Hotel Management
We are glad that you had a pleasant stay!
5 out of 5
by A verified traveler from Thüringen

Authentisches B&B Nähe Zentrum

Posted Aug 24, 2016
Gutes Preis-Leistungs-Verhältnis mitten in Old Town Key West. Zimmer war einfach aber okay. Klimaanlage leider ziemlich laut. Das B&B besteht aus mehreren beieinander liegenden Häusern im typischen Südstaatenstil von Key West. Pools und Bar ok. Poolhandtücher standen zur freien Verfügung. Das Frühstück ist typisch amerikanisch,sehr simpel aber für Kaffee und Bagel reicht es. Personal waren sehr freundlich und zuvorkommend. Ich komme gern wieder.
Comment from Hotel Management
Aug 26, 2016 by FFIS Key West, GM, Hotel Management
I don't believe that these pictures are from our site but we certainly are glad that you enjoyed your visit!
5 out of 5
by A verified traveler from Mississauga, Ontario Canada

Convenient location

Posted Aug 23, 2016
We stayed for 1 night. The hotel is very clean. Staff is helpful and friendly. Gratis breakfast options. Would recommend and stay again. Close to shopping within walking distance for groceries and personal items.
Comment from Hotel Management
Aug 24, 2016 by FFIS Key West, GM, Hotel Management
Thank you so much for the wonderful comments!