Ratings based on 1,091 Verified Reviews

4.1 out of 5
85% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from US

Beautiful property but VERY expensive

Posted Nov 28, 2016
Pros: It was clean and the grounds are beautiful.
Cons: lower drink and food prices!!!!!!!!!!!!!!!!!!!!!! Eggs at the breakfast buffet were extremely runny - this was the talk of the resort from everyone!
Location: I loved that the dolophins were right there at the resort but again....way too much money to jump in the water with them!
The resort property is absolutely beautiful and very well kept. However, the staff was not very attentive or helpful. We had issues making Thanksgiving dinner reservations but were eventually told all was well. When the day arrived, we were told the restaurant was not serving a Thanksgiving meal and were handed a lunch menu. We ended up having to go outside the resort and find a local restaurant that was serving a turkey dinner. The cost of drinks and food is totally outrageous! A buffet breakfast for 2 with just coffee cost almost $60! Lunch of mini sliders and soda was $50 for two! If you don't have a car expect to spend a ton of money to eat because there are no other choices on the island. They also do not accept cash so you're forced to charge it to your room which ends up on your credit card. They have one 'adult' pool area but no one monitors whether children are there or not so it's pretty pointless. I don't necessarily blame the resort for this as there are signs posted but ignorant parents let their kids run wild and some actually brought them into the area regardless of the signs and no one did anything about it. I would not return for the fact that I feel the fees and food costs are astronomical when you are already paying a hefty price to stay. They also allowed children to sit at the bar(s) taking up seats that should have been open for adult, paying customers.
Comment from Hotel Management
Dec 1, 2016 by HotelMgmt, Hotel Management
We appreciate your compliments about our beautiful property. However, it is disappointing that you did not find great value in our resort. We apologize if our staff may have seemed discourteous in any way, and we will address all of your concerns with our team. We hope to welcome you back soon.
3 out of 5
by A verified traveler from US

Nice location, bad service

Posted Nov 28, 2016
Beautiful location, nice pools, but overcrowded, terrible service, bad internet, badrooms are too small
Comment from Hotel Management
Nov 30, 2016 by HotelMgmt, Hotel Management
We are delighted that you enjoyed our beautiful location and our pools. However, we are disappointed that you were not thoroughly impressed by everything at our resort. Your concerns will be shared with our team so we can make any necessary changes to our services. We hope to welcome you back.
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami Beach, FL

Kid Friendly Excellent Resort!!!

Posted Nov 28, 2016
The resort staff was great! The amenities were excellent! Very kid friendly!! My only issue would be the bedrooms. We paid a lot of money for a 2 bedroom town home and the bedrooms were TINY!!! It basically got the bed and that's it. I had to turn sidwise to get in to the bathroom. I give the resort an A+ but my room a B. The B is because it had a porch that went on to nice grass area that my kids were able to play on all weekend which was great! Overall I would recommend it again!!
Comment from Hotel Management
Nov 29, 2016 by HotelMgmt, Hotel Management
We are glad that you and your family had a nice time at our resort! However, we do regret that you were not completely satisfied with your accommodations, and we will share your comments with our team. Thank you for your recommendation, and we hope to welcome you back to Hawks Cay Resort.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

The sunsets

Posted Nov 27, 2016
The views from angler and ale of the marina were nice.
Comment from Hotel Management
Nov 30, 2016 by HotelMgmt, Hotel Management
It warms our hearts to read that you enjoyed the breathtaking views. We are pleased that you had a wonderful stay and thank you for your kind review. It would be our pleasure to welcome you back to Hawks Cay Resort.
5 out of 5
Recommended
for Everyone
by A verified traveler from Worcester, MA

Good Value, Excellent Service

Posted Nov 20, 2016
Came here to celebrate our wedding anniversary and had a wonderful stay. The room was impeccably clean and the resort had plenty of amenities without feeling too big or overwhelming. The staff is what shines the most. Everyone was extremely friendly and helpful. We didn't pass one employee on the property without receiving a warm, genuine greeting. A testament to not just great training, but also hiring the right people. Will definitely return.
Comment from Hotel Management
Nov 22, 2016 by HotelMgmt, Hotel Management
Happy Anniversary! It warms our hearts to hear that you had an amazing time celebrating with us. Our staff truly cares about providing the best service for our guests, and we are glad that they helped create a memorable experience for you. We look forward to your return visit to Hawks Cay Resort.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Perfect location; easy to reach other islands

Posted Nov 19, 2016
Pros: Gorgeous, tropical setting, quiet rooms, 4 restaurants and a Starbucks, several large pools and hot tubs, clean and well kept, friendly staff, spa.
Cons: They were a little understaffed, especially concierge and Starbucks.
Location: Located on Marathon which is the middle island. Shopping, nature areas, biking, hiking, beaches, boat trips, great restaurants.
First trip to the Keys; did not want to spend too much time planning in advance. Stayed for four days; early November/2016. Everything was easy to find, no trouble getting into restaurants (excellent food), US 1 was never crowded, prices for everything were reasonable, no waiting at glass bottom boat trip (out of Key Largo), no waiting at Theatre of the Seas, fantastic shopping, the most peaceful, relaxing vacation I have ever had.
Comment from Hotel Management
Nov 22, 2016 by HotelMgmt, Hotel Management
It was our pleasure to welcome you to our resort! We are glad that our location made it convenient for you to take advantage of the nearby attractions. It is pleasing to hear that you enjoyed our restaurants. Your feedback is appreciated, and we hope to welcome you back to Hawks Cay Resort.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Was first time there, was a beautiful place.

Posted Nov 12, 2016
Pros: Almost everything, loved that they had a shuttle on premises. Valet parking, great staff.
Cons: No shuttle off hotel premise, the one bar and grill closes to early.
Location: Location was great, sunset cruise was fabulous. Key west was awesome.
Comment from Hotel Management
Nov 15, 2016 by HotelMgmt, Hotel Management
Thank you for your feedback. It was great to welcome you to Hawks Cay Resort for the first time. We are delighted you enjoyed many aspects of your visit, however, we regret we missed the mark on ensuring your complete satisfaction. We hope to welcome you back the next time you are in the area.
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami, United States of America

Great resort!

Posted Nov 11, 2016
Pros: Friendly staff and great service! All amenities on site and no need to leave!
Cons: Nothing, everything was great! My whole experience was great
Comment from Hotel Management
Nov 15, 2016 by HotelMgmt, Hotel Management
It is wonderful to read that you enjoyed the level of service our team provided throughout your stay and your kind remarks are appreciated. To receive such a wonderful review is truly appreciated. I look forward to sharing your comments with my team. We'll see you again soon at Hawks Cay Resort.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Beautiful property

Posted Nov 4, 2016
My husband and I stayed at one of the villas and were quite impressed. Unfortunately, it rained the entire time we were there so we didn't get to enjoy all of the outdoor amenities. My only problem was that the windows seemed very thin and we could hear everything going on outside and when they started blowing off the tennis courts before 7 a.m., it was a little annoying. Other than that, we loved everything. We are planning a full week sometime next year.
Comment from Hotel Management
Nov 6, 2016 by HotelMgmt, Hotel Management
We’re so grateful for your 5-star review. We’re so sorry to hear that you were not able to take advantage of all of our amenities, but hope that you’ll return to experience them! Our villas do offer a vast array of amenities, and we hope to welcome you back to Hawks Cay Resort to enjoy them again.
5 out of 5
Recommended
for Everyone
by A verified traveler from CORAL SPRINGS, USA

Posted Oct 31, 2016
Loved it totally recommend it. Town homes spacious clean comfortable and private
Comment from Hotel Management
Nov 2, 2016 by HotelMgmt, Hotel Management
We’re so glad that you had an enjoyable visit to Hawks Cay Resort! We take the cleanliness of our resort to heart, and are pleased that you took notice. We look forward to welcoming you back the next time you’re in the area.