Ratings based on 2,029 Verified Reviews

4.2 out of 5
85% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from flirida

Posted Mar 25, 2017
Nice resort to go with the kids. Villas do need cleaning and updating though
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 25, 2017
Missed a beach but the rest was great. Would definitely go back!
5 out of 5
Recommended
for Everyone
by A verified traveler

could stay here for a week

Posted Mar 20, 2017
Pros: scuba, snorkeling and fishing onsite. incredible pool. waiters by pool. adult pool option, fire pits.
Cons: no microwave in the room. i like hot green tea. water i heated in coffee pot came out dark and coffee tasting.
loved this place. huge pool and a good size adult pool too. two fire pits. they ran during the day as well as at night. the one by the adult pool was my favorite because it was close to ocean side and chairs sat closer to fire. i'm very cold natured and love staring at a fire, so that's a plus for me. waiters came around frequently but didn't hound you. salt water lagoon with paddle boards and kayaks was nice option. Alma's restaurant had the tartest and best key lime pie of 5 places i tried. but i did think my mahi mahi was overpriced. salad was typical and small. Ale and Angler restaurant has more casual atmosphere and menu. very good burgers. STarbucks inside lobby! vallet parking. shuttle to Angler restaurant and Dockside sporting store where I scuba dived. They have spa and exercise room which i didn't use but it looked very nice.I would definitely come back here again if i get the chance.
Comment from Hotel Management
Mar 21, 2017 by HotelMgmt, Hotel Management
What a glowing review. It is nice that you had fun swimming at our Tranquility Pool and warming up at the fire pit. We do apologize that you did not have a microwave in your room and we appreciate you letting us know. Thank you, and we look forward to welcoming you back soon to Hawks Cay Resort.
4 out of 5
Recommended
for Everyone
by A verified traveler from Montreal, Canada

Lovely resort.

Posted Mar 13, 2017
Beautifully planned and situated resort in lovely Ducks Key. They could benefit from a dedicated concierge as they were often occupied with check-in overflow. They could also benefit from creating more atmosphere in the restaurants. Service was generally very good and the room was lovely and very comfortable.
Comment from Hotel Management
Mar 14, 2017 by HotelMgmt, Hotel Management
It is nice to read that you enjoyed our beautiful property and your accommodations. However, we apologize for any delays during check-in and we appreciate your suggestions. We will work on making any necessary changes to our services. Thank you, and we hope to welcome you back soon to our resort.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect spot

Posted Mar 8, 2017
The only problem was the pool heat was turned off on the last 3 days of our stay, since was very windy the water temperature wasn't pleasurable.
Comment from Hotel Management
Mar 23, 2017 by HotelMgmt, Hotel Management
It is nice to learn that you found our resort to be great! However, we apologize for any inconveniences you had in regards to the pool. We will speak to our team about making the pool warmer and we appreciate you letting us know. Thank you, and we hope to welcome you back soon to Hawks Cay Resort.
4 out of 5
Recommended
for Everyone
by A verified traveler from new york state and west palm beach

Nice place to get away from it all for a few days.

Posted Mar 4, 2017
Very nice facility. Something for everyone in the family to do. Very friendly staff and very good service. Only issue was the food and beverage pricing. Went off campus for breakfast and twice in the evening for dinner. Would go back again.
Comment from Hotel Management
Mar 7, 2017 by HotelMgmt, Hotel Management
It is wonderful to read that you found our resort to be very nice. We agree that there is something for everyone here, and we are delighted that you were impressed with our excellent service. Your satisfaction is important to us, and we look forward to welcoming you back soon to Hawks Cay Resort.
3 out of 5
by A verified traveler from ATL

Vacay with friends

Posted Mar 3, 2017
Pros: Convenience, view and grounds.
Cons: Update
We had a Villa. It was tiny with very used furniture and outdated decor. Bathrooms were tiny and both upstairs. Friends chose it from iPrefer but I wouldn't return. They stayed in the hotel. We got a small Villa, just my husband and I so we really didn't need 2 bedrooms. Good thing because it was so small.
Comment from Hotel Management
Mar 7, 2017 by HotelMgmt, Hotel Management
It was our pleasure to welcome you to our property. We are delighted that you enjoyed the beautiful views. Your suggestions about updating our villas are appreciated and we will make any necessary updates to our services. Thank you, and we hope to restore your confidence in us for another stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great stay

Posted Mar 3, 2017
Pros: Rooms were nice and spacious. Beds were comfy. The hotel had lots of amenities.
Location: It was like a resort so everything was right there.
Would recommend this place to everyone. Is like an island oasis. Everything right there that you need. We had been given a handicap room. I didn't feel comfortable taking it from someone that might need it. They moved us room and were kind enough to leave us champagne and chocolate covered strawberries for us. I would definitely recommend it and would go again.
Comment from Hotel Management
Mar 4, 2017 by HotelMgmt, Hotel Management
We are glad that you had a wonderful time at our hotel. It is great that you were impressed by your spacious accommodations and we are delighted that you enjoyed everything that we offer here. Thank you for your recommendation, and we look forward to welcoming you back soon to Hawks Cay Resort.
3 out of 5
by A verified traveler

Nice hotel but 3 star - not a 4. Way too pricey!

Posted Mar 2, 2017
Facilities are 4 star, the room: I would have not pay more 100 dollar for it. Very basics and need to be updated.
Comment from Hotel Management
Mar 3, 2017 by HotelMgmt, Hotel Management
We are delighted that you found our resort to be nice. However, we apologize that you did not find great value in our rooms. Your suggestions will be shared with our team and we will make any necessary updates to our rooms. Thank you, and we hope to restore your confidence in us for another stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful place!

Posted Feb 28, 2017
Pros: Excellent customer service.
Cons: Could have used another chair in my hotel room, we only had the one.
Location: Weather and scenery were breathtaking.
Service was fantastic. Weather was perfect! Food was delicious! What more do you need?
Comment from Hotel Management
Mar 4, 2017 by HotelMgmt, Hotel Management
It is nice to read that you found our property to be beautiful and that you had a wonderful stay. We are glad that you enjoyed our excellent customer service. We will let our staff know about your comments as we value your input. Thank you, and we hope to welcome you back soon to Hawks Cay Resort.