5 outdoor pools, cabanas (surcharge), pool umbrellas

Reviews of Hawks Cay Resort

4 out of 5
Hawks Cay Resort
61 Hawks Cay Blvd, Marathon, FL

Reviews

8.0

Very Good

Rating 10 - Excellent. 446 out of 1013 reviews" "
Rating 8 - Good. 246 out of 1013 reviews" "
Rating 6 - Okay. 181 out of 1013 reviews" "
Rating 4 - Poor. 84 out of 1013 reviews" "
Rating 2 - Terrible. 56 out of 1013 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Emilia

Amazing property
Stayed 2 nights in Oct 2023

8/10 Good

Maria

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff is not friendly at all
Stayed 2 nights in Mar 2024

10/10 Excellent

Kelly

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property for families with kids! Mine loved the pirate ship and kid’s area. They made friends and I was able to actually relax by the pool. We will definitely be back!
Stayed 4 nights in Mar 2024
Response from General Manager on Mar 19, 2024
Dear Kelly,Our team enjoyed hosting your family at Hawks Cay Resort. It's fantastic that your kids loved our fun amenities, including our pirate ship-themed pool with slides, water cannons, and shallow areas for our youngest guests. We can't wait to create more memories with you!Hawks Cay Resort Management

2/10 Terrible

NICOLE

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible waste of $. Room walls were paper thin and noisy, NO working Wifi, pool closed early and activities at marina unavailable. Spent $1400 for 2 nights and left first thing next am and paid for another hotel in Keys. Ruined our vacation.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 19, 2024
Dear Nicole,Thank you so much for providing your feedback. Our team is committed to positive change, so we will reflect upon your concerns and work together to address them. We will also ensure we're always putting our best foot forward and presenting our property, accommodations, and all we offer in the best light. It is our hope to welcome you back someday for an experience that is nothing short of comfortable and seamless.Hawks Cay Resort Management

10/10 Excellent

Cindy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great trip with my family. Able to enjoy an adult only area for sun and swimming. Dolphin encounter was a plus.
Stayed 2 nights in Mar 2024

8/10 Good

Tyler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 12, 2024
Dear Tyler,Thank you so much for the high rating, and we trust that you had a great experience with us overall. We hope that you will consider coming back to join us again soon; we're confident that we can deliver another great stay.Hawks Cay Resort Management

10/10 Excellent

Michael, Nescopeck

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow!
Stayed 1 night in Mar 2024
Response from Hotelmgmt on Mar 9, 2024
Hello Michael, We're thrilled you had a great time at Hawks Cay Resort and can't wait to wow you again soon!

10/10 Excellent

mariana

Stayed 2 nights in Mar 2024

10/10 Excellent

Gregorio

Stayed 1 night in Mar 2024

8/10 Good

Krista

Stayed 4 nights in Feb 2024

8/10 Good

John

Traveled with family
Little pricey but nice
Stayed 1 night in Feb 2024
Response from HotelMgmt on Mar 1, 2024
Hello John, It is nice to read you enjoyed your visit and we thank you for sharing your feedback with us. We aim to offer great value through our services and amenities. We hope to welcome you back soon for another getaway!

10/10 Excellent

Joel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hawks Cay is a great resort for families.
Stayed 3 nights in Feb 2024
Response from HotelMgmt on Feb 26, 2024
Hello Joel, Thank you for your kind words about Hawks Cay Resort. We're delighted to hear that you found our resort to be a great choice for families. Our team is dedicated to providing an enjoyable and memorable experience for guests of all ages. We look forward to the opportunity to welcome your family back for another wonderful stay.

4/10 Poor

robert

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Property is going dowhill for service, product and upwards for pricing.
Stayed 4 nights in Feb 2024
Response from HotelMgmt on Feb 26, 2024
Hello Robert, We take your comments seriously and will ensure they are shared with the appropriate department managers for consideration. Our commitment is to continuously improve our service and offerings. We hope to have the opportunity to demonstrate our dedication to excellence during your next visit.

10/10 Excellent

orla

Stayed 5 nights in Feb 2024

8/10 Good

Kevin

Stayed 4 nights in Feb 2024

10/10 Excellent

richard

Traveled with partner
Liked: Amenities
Resort was physically excellent, staff was very friendly, only negativity was the high cost for all items.
Stayed 3 nights in Feb 2024
Response from Hotelmgmt on Feb 20, 2024
Hi Richard, Thank you for sharing your experience at Hawks Cay Resort. We're delighted to hear that you found our resort's facilities to be excellent and our staff friendly and welcoming. Your feedback regarding the cost of items is invaluable, and we continually strive to balance premium service with value for our guests. We hope to have the pleasure of welcoming you back, offering another exceptional stay with the promise of making every aspect of your visit memorable and enjoyable.

10/10 Excellent

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fire pit, pool area, pizza, nice dining
Stayed 1 night in Feb 2024
Response from HotelMgmt on Feb 20, 2024
Hello Sandra, Thank you for taking the time to share your positive experience at Hawks Cay Resort. We are pleased you had a memorable stay and look forward to welcoming you back for another enjoyable visit, where you can once again relax by the fire pit, take a dip in the pool, and indulge in our culinary offerings!

10/10 Excellent

Rhonda, Oakland Park

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very pretty.
Stayed 1 night in Feb 2024
Response from HotelMgmt on Feb 12, 2024
Hello Rhonda, We're delighted to hear that you found our property to be beautiful! We appreciate your kind words and look forward to welcoming you back for another enjoyable stay at Hawks Cay Resort.

10/10 Excellent

Romy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Beautiful location. Could do better with more kids activities. There is a lagoon which is great, however, only 2 kayaks so the kids had to wait a long time to use them. Otherwise it was great!
Stayed 2 nights in Feb 2024
Response from HotelMgmt on Feb 12, 2024
Hello Romy, Thank you for sharing your experience at Hawks Cay Resort. We're thrilled to hear you enjoyed our beautiful location and found our staff friendly. Your feedback about offering select activities is valuable to us and will be shared with the appropriate department managers. We look forward to welcoming you back for another wonderful stay soon!

6/10 Okay

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place for kids. Lots of water activities. Food is expensive at the resort restaurants but reasonably priced restaurants nearby. Our room was clean and had a great view of the canal. The only downfall is that there was metal clanging outside our room every night for the whole night which made it very difficult to sleep.
Stayed 4 nights in Jan 2024
Response from HotelMgmt on Feb 7, 2024
Hello Elizabeth, Thank you for taking the time to share your review. It's wonderful to know the activities and the setting contributed positively to your stay. We have noted your feedback regarding the noise and will ensure it is shared with the appropriate department for review. Your comfort and satisfaction are paramount to us, and we're committed to improving where needed. It will be a pleasure to welcome you back for another getaway.

4/10 Poor

Heidi

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t feel friendly. Everything is over priced.
Stayed 1 night in Jan 2024
Response from HotelMgmt on Feb 5, 2024
Hello Heidi, We regret to read that some aspects of your stay did not meet your expectations and we will share your feedback with the appropriate department manager to address internally. We hope to have the opportunity to welcome you back to our resort, where we strive to provide not just good value, but a welcoming and enjoyable environment for all our guests.

10/10 Excellent

Robert, Lake Forest

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and wonderful quiet resort. A great place for relaxation.
Stayed 2 nights in Jan 2024
Response from HotelMgmt on Jan 29, 2024
Hello Robert, Thank you for your positive feedback about Hawks Cay Resort! We're delighted to hear that our location and quiet ambiance made your stay special. Looking forward to hosting you again for another peaceful and enjoyable experience.

10/10 Excellent

John, Brewster

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 7 nights in Jan 2024
Response from HotelMgmt on Feb 1, 2024
Hello John, We're thrilled that you enjoyed everything during your stay and hope to welcome you back soon for another exceptional experience! Thank you for your review.

8/10 Good

Rena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Kristine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our time at Hawks Cay. Plenty to do on and off the resort. We’ll definitely be back.
Stayed 4 nights in Jan 2024
Response from Hotelmgmt on Jan 29, 2024
Hello Kristine, We're delighted to hear that you had a wonderful time and found plenty to enjoy both on and off the resort. It's our pleasure to have contributed to your enjoyable stay and we look forward to welcoming you back for more memorable moments.

10/10 Excellent

Carol

Stayed 3 nights in Jan 2024

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotelmgmt on Jan 20, 2024
Hello Ricky, Receiving your five-stars means a lot to us! Thank you and we hope to see you again soon.

10/10 Excellent

Mark

Traveled with partner
Liked: Amenities
Stayed 3 nights in Jan 2024
Response from Hotelmgmt on Jan 20, 2024
Hello Mark, We greatly appreciate your rating and we can't wait to welcome you back to make many more five-star memories with us!

10/10 Excellent

Jennifer

Stayed 2 nights in Jan 2024
Response from Hotelmgmt on Jan 16, 2024
Hello Jennifer, It's wonderful to learn that your stay was a great one! Thank you, and we're excited for the opportunity to provide you with another five-star experience in the near future.

10/10 Excellent

Ken

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and resort
Stayed 5 nights in Jan 2024
Response from HotelMgmt on Jan 17, 2024
Hello Ken, Thank you for your glowing review of Hawks Cay Resort. We're delighted our staff made your stay special. Looking forward to welcoming you back for more memorable experiences soon!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and lots of amenities.
Stayed 3 nights in Jan 2024
Response from Hotelmgmt on Jan 12, 2024
Hello Daniel, We appreciate your feedback on our location and amenities. It's wonderful to know you had a nice experience and we look forward to hosting your next relaxing getaway at Hawks Cay Resort!

8/10 Good

Stacie

Stayed 4 nights in Dec 2023
Response from Hotelmgmt on Jan 29, 2024
Thank you for your positive rating, Stacie. We look forward to welcoming you back soon!

10/10 Excellent

Khang

Stayed 1 night in Jan 2024
Response from Hotelmgmt on Jan 8, 2024
Hello Khang, We appreciate your high rating. It was a pleasure serving you, and we hope to welcome you back soon!

6/10 Okay

Alexa

Response from HotelMgmt on Feb 9, 2024
Hello, Alexa. Thank you for staying with us and rating your stay. We would love a chance to truly win over your heart on a future visit to the area.

10/10 Excellent

Samantha

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Hotelmgmt on Dec 23, 2023
Thank you for your five-stars, Samantha. We look forward to your return and hope it's soon!

8/10 Good

giuseppe

Stayed 3 nights in Dec 2023
Response from Hotelmgmt on Dec 18, 2023
We’re happy you enjoyed your stay, Giuseppe! We hope you choose to stay with us again soon.

10/10 Excellent

Keith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay. Staff friendly. Will definetly be back.
Stayed 4 nights in Nov 2023
Response from HotelMgmt on Dec 20, 2023
Hello, Keith. We enjoyed reading how much you enjoyed your time with us at Hawks Cay Resort. We look forward to sharing your compliments with our team! It would be a pleasure to have you return and experience more of our incredible service and vast amenities.

8/10 Good

Chris

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2023
Response from Hotelmgmt on Dec 11, 2023
Thank you for visiting, Chris! We are grateful for your star-rating, please come back soon.

6/10 Okay

Diana

Traveled with group
Disliked: Amenities, property conditions & facilities
Pool hours were very limited. We were disappointed to find out that the pool area closed at sunset. Especially considering we had waited throughout the day for weather to clear, and when it was finally nice out it was too late. We also had a negative experience with a waiter at the ale & anchor restaurant. They were disappointed with our tip and followed us out and were extremely confrontational. Tips are not always guaranteed, not traditional for all travelers, and should be based on level of service, not the meal price especially if they are over priced. Our waiter that chased us out only brought out drinks & forgot the to go boxes requested. We had to flag down someone else after waiting for some time. The atmosphere & food were fine, but the confrontational attitude of the waiter definitely left us with a negative impression of the overall experience.
Stayed 2 nights in Dec 2023
Response from Hotelmgmt on Dec 12, 2023
Hello, Diana. We are glad you took the time to offer us details about your stay. We value all of your feedback and will discuss it with the respective teams. Hopefully, you can return in the future so we can share the beautiful experience you anticipated, and we would love the chance to win you over with a delicous top-notch meal at Sixty-One Prime.

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good resort
Response from Hotelmgmt on Feb 11, 2024
Hello Daniel, Thank you for choosing Hawks Cay Resort and for your positive review. We're delighted you enjoyed your stay and hope to welcome you back soon for more good times.

6/10 Okay

Elizabeth

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Response from Hotelmgmt on Feb 13, 2024
Hello Elizabeth, We’re sorry to hear that your stay with us was less than perfect. We hope to welcome you back in the future for an experience that more closely meets our standard of excellence.

6/10 Okay

Rita, NORTH MIAMI

Stayed 2 nights in Nov 2023
Response from Hotelmgmt on Dec 5, 2023
Thank you for your rating, Rita. We would be grateful to have the opportunity to host you again soon.

6/10 Okay

Margaret

Liked: Cleanliness, property conditions & facilities, room comfort
Problems started at check in and continued
1. We arrived early and was told that we will be texted when room was available, after 7 pm, when we returned after dinner, the receptionist said that we didn’t get a text because the room wasn’t available until just then. Then we were told to go to the wrong floor. Then one of the 2 key bracelets did not work. 2. Have to request for housekeeping (that is ok): but no one answers the phone. And the reception desk & concierge desk were unmanned for a long time 3. Terrible WiFi that cannot sustain conference streaming or to watch a missed lecture For $55 daily resort fee, they charged for pickleball paddles.
Stayed 4 nights in Nov 2023
Response from HotelMgmt on Nov 14, 2023
We sincerely apologize for the series of issues you encountered during your stay at our resort, starting with a delayed and confusing check-in process, difficulties with key bracelets, and an unresponsive housekeeping service. The lack of attendance at our reception and concierge desks, coupled with the inadequate Wi-Fi that failed to support your conference streaming needs, certainly falls short of the experience we aim to offer. Additionally, we understand your frustration regarding the extra charges for pickleball paddles despite the daily resort fee. Please know that your feedback is invaluable and has been escalated to our management team for immediate attention and rectification. We are committed to enhancing our services and hope to have the opportunity to provide you with a more representative and enjoyable experience in the future.

10/10 Excellent

Justine

Better than expected!
Stayed 2 nights in Oct 2023
Response from HotelMgmt on Nov 7, 2023
Justine, it's a delight to hear that your stay surpassed your expectations here at Hawks Cay Resort! We strive to create memorable experiences and it's wonderful to know we achieved this with you. We're looking forward to welcoming you back for another visit that we hope will be just as surprising and enjoyable.

10/10 Excellent

Daylin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything. The hotel staff provided us with a unique service and we felt welcomed during our stay. Thank you for everything and the great food and drinks.
Stayed 2 nights in Oct 2023
Response from HotelMgmt on Nov 7, 2023
Daylin, reading your review is a high point for us. Knowing that everything about your stay was to your liking and that our staff's unique service made you feel welcomed truly makes all our efforts worthwhile. We're thrilled you enjoyed the great food and drinks as well here at Hawks Cay Resort. Thank you for taking the time to share your experience. We eagerly anticipate your next visit to provide you with another enjoyable stay.

10/10 Excellent

Bethann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is wonderful. Great staff and amenities. The dolphins were amazing you get a show everyday. Great little bar near the pool. Salads were terrific. Thank you the staff ❤️
Stayed 3 nights in Oct 2023
Response from HotelMgmt on Nov 7, 2023
We're absolutely delighted to hear that you found Hawks Cay Resort wonderful and enjoyed the great staff, amenities, and dolphin experiences. It's heartening to know that the daily dolphin shows added a special touch to your stay and that you enjoyed the offerings at our poolside bar, especially the salads. We truly appreciate your shout-out to the staff and your gratitude is the kind of encouragement that makes our work so rewarding. Thank you for your lovely review, and we look forward to welcoming you back to our little slice of paradise soon!

8/10 Good

Rob

Response from Hotelmgmt on Nov 28, 2023
Thank you for your rating, Rob. We hope to welcome you back soon!

10/10 Excellent

Marty

We had a great stay.
Stayed 5 nights in Oct 2023
Response from HotelMgmt on Nov 3, 2023
Marty, it's fantastic to hear that you had a great stay with us at Hawks Cay Resort! We're always striving for excellence, and knowing we've provided a memorable experience is truly rewarding. We look forward to the opportunity to welcome you back for another enjoyable visit.

4/10 Poor

Shanna

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Hotelmgmt on Nov 1, 2023
We regret we missed the mark on truly impressing you during your stay, Shanna. We would love the opportunity to make it up to you on a future visit.

10/10 Excellent

yvonne, miami

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean staff super friendly. Love that there is a lagoon and pool. Loved the dolphin show.
Stayed 2 nights in Oct 2023
Response from HotelMgmt on Oct 31, 2023
Yvonne, thank you for sharing your positive feedback! We're delighted to hear that you appreciated the cleanliness of our property and found our staff to be super friendly. It sounds like you truly enjoyed the lagoon, pool, and dolphin show. They are some of our favorite features too! Your kind words inspire our team to continue providing exceptional experiences for our guests. We hope to welcome you back for another delightful stay in the near future!