5 outdoor pools, cabanas (surcharge), pool umbrellas

Reviews of Hawks Cay Resort

4 out of 5
Hawks Cay Resort
61 Hawks Cay Blvd, Marathon, FL

Reviews

8.0

Very Good

Rating 10 - Excellent. 441 out of 1005 reviews" "
Rating 8 - Good. 241 out of 1005 reviews" "
Rating 6 - Okay. 181 out of 1005 reviews" "
Rating 4 - Poor. 85 out of 1005 reviews" "
Rating 2 - Terrible. 57 out of 1005 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Hilary

Traveled with family
Disliked: Property conditions & facilities
I liked having two pools one for the kids and one for the adults. The third pool was closed for unknown reasons. Check in at desk took way too long. We were okay with waiting until the Villa was ready but then we were told we needed to go back to reactivate wrist bands which we did only to be told it didn't matter. We go back to villa (walk) and bands don't work. We were unable to unlock villa and told to go back to front to activate wrist band but then maintenance let us in. Had dinner at restaurant with over an hour wait and the food took way too long and was way overcooked. Would never go back. Very pricey.
Stayed 2 nights in Apr 2024

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, not too crowded, plenty of room to enjoy amenities.
Stayed 6 nights in Apr 2024

10/10 Excellent

Olivia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, staff were extremely friendly.
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Olivia,Our day is brightened by your excellent review of Hawks Cay Resort! We're proud that our warm hospitality and gorgeous resort made your experience wonderful. Thank you for choosing to stay with us, and we hope you'll return.Hawks Cay Resort Management

10/10 Excellent

Esther

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. A mix of beach, ocean, pool and spa! Wonderful getaway
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Esther,It was such a pleasure having you vacation with us! We are delighted our fantastic amenities were the highlight of your experience, and we appreciate you mentioning them to your fellow travelers. Thank you for your glowing review, and we hope to welcome you back for another wonderful getaway soon!Hawks Cay Resort Management

6/10 Okay

Orlando

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Todo muy bueno desde el servicio hasta las comidas,,el personal increíble fantástico,,,el baño de la habitación decepcionado,,,las paredes con Moo,,,
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 12, 2024
Dear Orlando,Thank you for staying with us and taking the time to share your thoughts. We're glad our tasty food and friendly staff helped make your visit memorable. However, we apologize for any disappointment with the bathroom, and we'll keep your comments in mind. Should you be in the area again, please come back to see us.Hawks Cay Resort Management

10/10 Excellent

Silvia

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property! Is beautiful well maintained, lots of space, there’s plenty of parking space (no extra charge) the staff is very friendly and kind!
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 11, 2024
Dear Silvia,It was such a pleasure having you as our guest! Our team will be thrilled to know that they played a pivotal role in your experience with us, and we appreciate your kind words about our lovely resort. Thank you for your kind review and perfect rating, and we hope you return soon!Hawks Cay Resort Management

6/10 Okay

James

Traveled with family
Liked: Staff & service
Staff was really friendly and accommodating. Overall grounds were nice. We stayed in one of the town homes. A couple of nights the neighbors were up late and being loud and inconsiderate. Disappointed on the people staying there and the amount of random trash they left. Great place for younger kids, there were a lot of them. The amount of elementry age kids was a distraction from the overall beauty of the place.
Stayed 5 nights in Mar 2024
Response from General Manager on Apr 10, 2024
Dear James,Thank you for taking the time to share your thoughts with our team. We appreciate you highlighting our amazing team members and grounds. However, we are disheartened that we were unable to meet all of your expectations. Please know that our team will be sure to discuss your feedback for improvement purposes. Please allow us another opportunity to show you a much better experience that is representative of our true value.Hawks Cay Resort Management

8/10 Good

Diane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good: dolphin connection, pools, available activities, food at tiki bar, greeters, nice shower and bathroom, concept of bracelet keys Not so great-bracelet keys quit working frequently, toilet wouldn't flush one night all night, sofa bed very uncomfortable, property too bif to get aroind on foot, golf carts not always available, parking far away, ice not working in our area.
Stayed 2 nights in Mar 2024

8/10 Good

Sara

Traveled with family
Liked: Cleanliness, staff & service, amenities
Really a great place for families to stay in the Keys. We were here in peak season (spring break) and found it difficult to find chairs by the pool or lagoon. The wifi was really poor in our lodgings. The villa was clean and comfortable but a bit dated. I loved that they offered on site activities- we were able to enjoy the dolphin experience and the snorkeling adventure. Onsite restaurants were very good. Staff was friendly and helpful.
Stayed 6 nights in Mar 2024

2/10 Terrible

jayanthi, INDIAN HARBOUR BEACH

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our fourth trip there and every time we go the property looks older dirtier and just not worth the money it is not $1000 a room and night hotel
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 7, 2024
Dear Jayanthi,Thank you for your review. It's always a delight to welcome back a valued guest; however, we regret that you were not satisfied with your most recent stay. Guest feedback is our foremost catalyst for effective change, so rest assured that we will use yours to guide our efforts. We would be honored to have another chance to welcome you back to change your perceptions.Hawks Cay Resort Management

8/10 Good

amber

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was a nice resort that checked all the boxes for me and my 16year old son. Safe for him to be independent and have fun. Easy for me to lay by the pool. We swam with the dolphins and would recommend it to all.
Stayed 2 nights in Mar 2024

4/10 Poor

sal

Traveled with partner
Disliked: Cleanliness
Disappointed by the condition of the resort.
Stayed 1 night in Jan 2024
Response from General Manager on Apr 4, 2024
Dear Sal,Thank you for taking the time to leave a review. We are disappointed to hear your visit didn't live up to the experience you were expecting from us. We hope you'll give us another chance to regain your confidence and visit us again soon.Hawks Cay Resort Management

8/10 Good

Amy

Traveled with family
Liked: Property conditions & facilities
The resort has a lot of activities to offer for young families and adults. Thankfully there is an adult only pool area for those looking for quiet vs. the fun chaos around the family pool area. Having the dolphin connection onsite was wonderful. Nothing like having your morning coffee and watching the dolphins play. The report really has everything you need onsite, but prices are steep. Would grocery shop first and make sure you have all the sunscreen and toiletries you need prior to getting to the resort
Stayed 5 nights in Mar 2024
Response from General Manager on Apr 4, 2024
Dear Amy,Thank you for your recent stay at Hawks Cay Resort. Your feedback is greatly valued, and we are happy to hear about your terrific overall experience. We are delighted to hear that the whole family had the chance to take advantage of our fun activities and delightful amenities. Your constructive feedback will be taken into consideration as well, as we continuously make improvements for our great guests. We appreciate your review and hope to host you again soon.Hawks Cay Resort Management

10/10 Excellent

Emilia

Amazing property
Stayed 2 nights in Oct 2023
Response from General Manager on Mar 29, 2024
Dear Emilia,Thank you for sharing your experience at Hawks Cay Resort! Your satisfaction is our top priority, and we're delighted you enjoyed your stay. We can't wait to welcome you back for another fantastic experience!Hawks Cay Resort Management

8/10 Good

Maria

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff is not friendly at all
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 29, 2024
Dear Maria, Thank you for choosing to stay with us at Hawks Cay Resort. We are thrilled to learn that you enjoyed your stay overall. However, we regret hearing our staff fell short of your expectations. Rest assured, your concerns will be addressed promptly. Nevertheless, it was a pleasure hosting you, and we look forward to welcoming you back next time.Hawks Cay Resort Management

10/10 Excellent

Kelly

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property for families with kids! Mine loved the pirate ship and kid’s area. They made friends and I was able to actually relax by the pool. We will definitely be back!
Stayed 4 nights in Mar 2024
Response from General Manager on Mar 19, 2024
Dear Kelly,Our team enjoyed hosting your family at Hawks Cay Resort. It's fantastic that your kids loved our fun amenities, including our pirate ship-themed pool with slides, water cannons, and shallow areas for our youngest guests. We can't wait to create more memories with you!Hawks Cay Resort Management

2/10 Terrible

NICOLE

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible waste of $. Room walls were paper thin and noisy, NO working Wifi, pool closed early and activities at marina unavailable. Spent $1400 for 2 nights and left first thing next am and paid for another hotel in Keys. Ruined our vacation.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 19, 2024
Dear Nicole,Thank you so much for providing your feedback. Our team is committed to positive change, so we will reflect upon your concerns and work together to address them. We will also ensure we're always putting our best foot forward and presenting our property, accommodations, and all we offer in the best light. It is our hope to welcome you back someday for an experience that is nothing short of comfortable and seamless.Hawks Cay Resort Management

8/10 Good

Justin

Stayed 5 nights in Mar 2024

10/10 Excellent

Cindy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great trip with my family. Able to enjoy an adult only area for sun and swimming. Dolphin encounter was a plus.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 6, 2024
Dear Cindy,Thank you sincerely for choosing Hawks Cay Resort. We're absolutely delighted to hear that your stay with us was wonderful and that we've earned your glowing five-star review. Your feedback means the world to us, and we truly appreciate you highlighting our luxurious pool and sunny amenities. We believe that guest feedback is invaluable in our constant pursuit of excellence, so we're especially grateful for your insights. We hope to welcome you back soon for another fantastic stay. It was truly a pleasure to have you as our guest.Hawks Cay Resort Management

8/10 Good

Tyler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 12, 2024
Dear Tyler,Thank you so much for the high rating, and we trust that you had a great experience with us overall. We hope that you will consider coming back to join us again soon; we're confident that we can deliver another great stay.Hawks Cay Resort Management

10/10 Excellent

Michael, Nescopeck

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow!
Stayed 1 night in Mar 2024
Response from Hotelmgmt on Mar 9, 2024
Hello Michael, We're thrilled you had a great time at Hawks Cay Resort and can't wait to wow you again soon!

10/10 Excellent

mariana

Stayed 2 nights in Mar 2024

10/10 Excellent

Gregorio

Stayed 1 night in Mar 2024

8/10 Good

Krista

Stayed 4 nights in Feb 2024

8/10 Good

John

Traveled with family
Little pricey but nice
Stayed 1 night in Feb 2024
Response from HotelMgmt on Mar 1, 2024
Hello John, It is nice to read you enjoyed your visit and we thank you for sharing your feedback with us. We aim to offer great value through our services and amenities. We hope to welcome you back soon for another getaway!

10/10 Excellent

Joel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hawks Cay is a great resort for families.
Stayed 3 nights in Feb 2024
Response from HotelMgmt on Feb 26, 2024
Hello Joel, Thank you for your kind words about Hawks Cay Resort. We're delighted to hear that you found our resort to be a great choice for families. Our team is dedicated to providing an enjoyable and memorable experience for guests of all ages. We look forward to the opportunity to welcome your family back for another wonderful stay.

4/10 Poor

robert

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Property is going dowhill for service, product and upwards for pricing.
Stayed 4 nights in Feb 2024
Response from HotelMgmt on Feb 26, 2024
Hello Robert, We take your comments seriously and will ensure they are shared with the appropriate department managers for consideration. Our commitment is to continuously improve our service and offerings. We hope to have the opportunity to demonstrate our dedication to excellence during your next visit.

10/10 Excellent

orla

Stayed 5 nights in Feb 2024

8/10 Good

Kevin

Stayed 4 nights in Feb 2024

10/10 Excellent

richard

Traveled with partner
Liked: Amenities
Resort was physically excellent, staff was very friendly, only negativity was the high cost for all items.
Stayed 3 nights in Feb 2024
Response from Hotelmgmt on Feb 20, 2024
Hi Richard, Thank you for sharing your experience at Hawks Cay Resort. We're delighted to hear that you found our resort's facilities to be excellent and our staff friendly and welcoming. Your feedback regarding the cost of items is invaluable, and we continually strive to balance premium service with value for our guests. We hope to have the pleasure of welcoming you back, offering another exceptional stay with the promise of making every aspect of your visit memorable and enjoyable.

10/10 Excellent

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fire pit, pool area, pizza, nice dining
Stayed 1 night in Feb 2024
Response from HotelMgmt on Feb 20, 2024
Hello Sandra, Thank you for taking the time to share your positive experience at Hawks Cay Resort. We are pleased you had a memorable stay and look forward to welcoming you back for another enjoyable visit, where you can once again relax by the fire pit, take a dip in the pool, and indulge in our culinary offerings!

10/10 Excellent

Rhonda, Oakland Park

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very pretty.
Stayed 1 night in Feb 2024
Response from HotelMgmt on Feb 12, 2024
Hello Rhonda, We're delighted to hear that you found our property to be beautiful! We appreciate your kind words and look forward to welcoming you back for another enjoyable stay at Hawks Cay Resort.

10/10 Excellent

Romy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Beautiful location. Could do better with more kids activities. There is a lagoon which is great, however, only 2 kayaks so the kids had to wait a long time to use them. Otherwise it was great!
Stayed 2 nights in Feb 2024
Response from HotelMgmt on Feb 12, 2024
Hello Romy, Thank you for sharing your experience at Hawks Cay Resort. We're thrilled to hear you enjoyed our beautiful location and found our staff friendly. Your feedback about offering select activities is valuable to us and will be shared with the appropriate department managers. We look forward to welcoming you back for another wonderful stay soon!

6/10 Okay

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place for kids. Lots of water activities. Food is expensive at the resort restaurants but reasonably priced restaurants nearby. Our room was clean and had a great view of the canal. The only downfall is that there was metal clanging outside our room every night for the whole night which made it very difficult to sleep.
Stayed 4 nights in Jan 2024
Response from HotelMgmt on Feb 7, 2024
Hello Elizabeth, Thank you for taking the time to share your review. It's wonderful to know the activities and the setting contributed positively to your stay. We have noted your feedback regarding the noise and will ensure it is shared with the appropriate department for review. Your comfort and satisfaction are paramount to us, and we're committed to improving where needed. It will be a pleasure to welcome you back for another getaway.

4/10 Poor

Heidi

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t feel friendly. Everything is over priced.
Stayed 1 night in Jan 2024
Response from HotelMgmt on Feb 5, 2024
Hello Heidi, We regret to read that some aspects of your stay did not meet your expectations and we will share your feedback with the appropriate department manager to address internally. We hope to have the opportunity to welcome you back to our resort, where we strive to provide not just good value, but a welcoming and enjoyable environment for all our guests.

10/10 Excellent

Robert, Lake Forest

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and wonderful quiet resort. A great place for relaxation.
Stayed 2 nights in Jan 2024
Response from HotelMgmt on Jan 29, 2024
Hello Robert, Thank you for your positive feedback about Hawks Cay Resort! We're delighted to hear that our location and quiet ambiance made your stay special. Looking forward to hosting you again for another peaceful and enjoyable experience.

10/10 Excellent

John, Brewster

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 7 nights in Jan 2024
Response from HotelMgmt on Feb 1, 2024
Hello John, We're thrilled that you enjoyed everything during your stay and hope to welcome you back soon for another exceptional experience! Thank you for your review.

8/10 Good

Rena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Kristine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our time at Hawks Cay. Plenty to do on and off the resort. We’ll definitely be back.
Stayed 4 nights in Jan 2024
Response from Hotelmgmt on Jan 29, 2024
Hello Kristine, We're delighted to hear that you had a wonderful time and found plenty to enjoy both on and off the resort. It's our pleasure to have contributed to your enjoyable stay and we look forward to welcoming you back for more memorable moments.

10/10 Excellent

Carol

Stayed 3 nights in Jan 2024

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotelmgmt on Jan 20, 2024
Hello Ricky, Receiving your five-stars means a lot to us! Thank you and we hope to see you again soon.

10/10 Excellent

Mark

Traveled with partner
Liked: Amenities
Stayed 3 nights in Jan 2024
Response from Hotelmgmt on Jan 20, 2024
Hello Mark, We greatly appreciate your rating and we can't wait to welcome you back to make many more five-star memories with us!

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Hotelmgmt on Jan 17, 2024
Hello Scott, We are delighted your stay was a positive one! We hope you’ll choose our property whenever your travels bring back you to the area.

10/10 Excellent

Bridgette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Hotelmgmt on Jan 16, 2024
Hello Bridgette, We appreciate knowing that your visit was excellent! It would be our honor to welcome you back again!

10/10 Excellent

Jennifer

Stayed 2 nights in Jan 2024
Response from Hotelmgmt on Jan 16, 2024
Hello Jennifer, It's wonderful to learn that your stay was a great one! Thank you, and we're excited for the opportunity to provide you with another five-star experience in the near future.

10/10 Excellent

Ken

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and resort
Stayed 5 nights in Jan 2024
Response from HotelMgmt on Jan 17, 2024
Hello Ken, Thank you for your glowing review of Hawks Cay Resort. We're delighted our staff made your stay special. Looking forward to welcoming you back for more memorable experiences soon!

8/10 Good

kathy

Traveled with family
Disliked: Staff & service
Stayed 5 nights in Jan 2024
Response from Hotelmgmt on Jan 13, 2024
Thank you for taking a moment to leave us with your positive score, Kathy. Hurry back!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and lots of amenities.
Stayed 3 nights in Jan 2024
Response from Hotelmgmt on Jan 12, 2024
Hello Daniel, We appreciate your feedback on our location and amenities. It's wonderful to know you had a nice experience and we look forward to hosting your next relaxing getaway at Hawks Cay Resort!

8/10 Good

Stacie

Stayed 4 nights in Dec 2023
Response from Hotelmgmt on Jan 29, 2024
Thank you for your positive rating, Stacie. We look forward to welcoming you back soon!

10/10 Excellent

Khang

Stayed 1 night in Jan 2024
Response from Hotelmgmt on Jan 8, 2024
Hello Khang, We appreciate your high rating. It was a pleasure serving you, and we hope to welcome you back soon!