Ratings based on 1,976 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
85% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Guatemala

Excelent hotel for kids and family

Posted Dec 6, 2016
Excellent hotel! Not so many people on sundays and mondays.
Comment from Hotel Management
Dec 7, 2016 by HotelMgmt, Hotel Management
It is fantastic that you found our hotel to be family friendly! We are thrilled that you enjoyed your stay and we appreciate your compliments about our hotel. We will share your high remarks with our team. Thank you for your wonderful review, and we hope to welcome you back to Hawks Cay Resort.
5 out of 5
by A verified traveler from US

Great Thanksgiving!

Posted Dec 1, 2016
We had a great time a hawks cay, what a great place for family and friends.
Comment from Hotel Management
Dec 3, 2016 by HotelMgmt, Hotel Management
We are delighted that you had a great Thanksgiving with us! It is wonderful to read that you had a fantastic time here, and we cannot wait to share your compliments with our team. Thank you for your review, and it would be our pleasure to welcome you back to Hawks Cay Resort for another visit.
5 out of 5
by A verified traveler from US

Nice Resort

Posted Nov 29, 2016
All was excellent! Great service and fantastic views in a comfortable resort atmosphere. Plenty of places to relax even when busy. Easy access to everything that is needed for a weekend get away. Will definitely be back.
Comment from Hotel Management
Nov 30, 2016 by HotelMgmt, Hotel Management
The greatest compliment we can receive is when a guest mentions that they would return for a visit! It is flattering that you had a perfect getaway here, and we are glad that you enjoyed the beautiful views and our service. Thank you, and we look forward to welcoming you back to Hawks Cay Resort.
5 out of 5
by A verified traveler from US

Duck Key FL

Posted Nov 28, 2016
A Great place for all in one access. Marina, boat slips, boat ramp, pools, entertainment, restaurants, bike rentals, kids play section, spa and workout area, shopping, Town homes to hotel room. Great place for the whole family of all ages..
Comment from Hotel Management
Nov 30, 2016 by HotelMgmt, Hotel Management
Thank you for taking the time to share your experience with us. As you mentioned, our resort offers a wide variety of amenities that families can enjoy together. We are thrilled that you found everything perfect for your stay. It would be our pleasure to welcome you back to Hawks Cay Resort.
3 out of 5
by A verified traveler from US

Beautiful property but VERY expensive

Posted Nov 28, 2016
Pros: It was clean and the grounds are beautiful.
Cons: lower drink and food prices!!!!!!!!!!!!!!!!!!!!!! Eggs at the breakfast buffet were extremely runny - this was the talk of the resort from everyone!
Location: I loved that the dolophins were right there at the resort but again....way too much money to jump in the water with them!
The resort property is absolutely beautiful and very well kept. However, the staff was not very attentive or helpful. We had issues making Thanksgiving dinner reservations but were eventually told all was well. When the day arrived, we were told the restaurant was not serving a Thanksgiving meal and were handed a lunch menu. We ended up having to go outside the resort and find a local restaurant that was serving a turkey dinner. The cost of drinks and food is totally outrageous! A buffet breakfast for 2 with just coffee cost almost $60! Lunch of mini sliders and soda was $50 for two! If you don't have a car expect to spend a ton of money to eat because there are no other choices on the island. They also do not accept cash so you're forced to charge it to your room which ends up on your credit card. They have one 'adult' pool area but no one monitors whether children are there or not so it's pretty pointless. I don't necessarily blame the resort for this as there are signs posted but ignorant parents let their kids run wild and some actually brought them into the area regardless of the signs and no one did anything about it. I would not return for the fact that I feel the fees and food costs are astronomical when you are already paying a hefty price to stay. They also allowed children to sit at the bar(s) taking up seats that should have been open for adult, paying customers.
Comment from Hotel Management
Dec 1, 2016 by HotelMgmt, Hotel Management
We appreciate your compliments about our beautiful property. However, it is disappointing that you did not find great value in our resort. We apologize if our staff may have seemed discourteous in any way, and we will address all of your concerns with our team. We hope to welcome you back soon.
5 out of 5
by A verified traveler from Deutschland

Super Hotel mit Strand und Delfinen

Posted Nov 28, 2016
Pros: Delfine
Location: Turtle hospital
Sehr gepflegte Anlage mit toller Aussicht auf den Sonnenuntergang. Großes Zimmer mit Balkon und toller Aussicht.
3 out of 5
by A verified traveler from US

Nice location, bad service

Posted Nov 28, 2016
Beautiful location, nice pools, but overcrowded, terrible service, bad internet, badrooms are too small
Comment from Hotel Management
Nov 30, 2016 by HotelMgmt, Hotel Management
We are delighted that you enjoyed our beautiful location and our pools. However, we are disappointed that you were not thoroughly impressed by everything at our resort. Your concerns will be shared with our team so we can make any necessary changes to our services. We hope to welcome you back.
4 out of 5
by A verified traveler from Miami Beach, FL

Kid Friendly Excellent Resort!!!

Posted Nov 28, 2016
The resort staff was great! The amenities were excellent! Very kid friendly!! My only issue would be the bedrooms. We paid a lot of money for a 2 bedroom town home and the bedrooms were TINY!!! It basically got the bed and that's it. I had to turn sidwise to get in to the bathroom. I give the resort an A+ but my room a B. The B is because it had a porch that went on to nice grass area that my kids were able to play on all weekend which was great! Overall I would recommend it again!!
Comment from Hotel Management
Nov 29, 2016 by HotelMgmt, Hotel Management
We are glad that you and your family had a nice time at our resort! However, we do regret that you were not completely satisfied with your accommodations, and we will share your comments with our team. Thank you for your recommendation, and we hope to welcome you back to Hawks Cay Resort.
4 out of 5
by A verified traveler from US

The sunsets

Posted Nov 27, 2016
The views from angler and ale of the marina were nice.
Comment from Hotel Management
Nov 30, 2016 by HotelMgmt, Hotel Management
It warms our hearts to read that you enjoyed the breathtaking views. We are pleased that you had a wonderful stay and thank you for your kind review. It would be our pleasure to welcome you back to Hawks Cay Resort.
5 out of 5
by A verified traveler from Worcester, MA

Good Value, Excellent Service

Posted Nov 20, 2016
Came here to celebrate our wedding anniversary and had a wonderful stay. The room was impeccably clean and the resort had plenty of amenities without feeling too big or overwhelming. The staff is what shines the most. Everyone was extremely friendly and helpful. We didn't pass one employee on the property without receiving a warm, genuine greeting. A testament to not just great training, but also hiring the right people. Will definitely return.
Comment from Hotel Management
Nov 22, 2016 by HotelMgmt, Hotel Management
Happy Anniversary! It warms our hearts to hear that you had an amazing time celebrating with us. Our staff truly cares about providing the best service for our guests, and we are glad that they helped create a memorable experience for you. We look forward to your return visit to Hawks Cay Resort.