Suite, 1 Queen Bed, Non Smoking, Balcony | Private kitchen | Full-size fridge, microwave, stovetop, dishwasher
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Reviews of Waterside Suites & Marina

3.5 out of 5
Waterside Suites & Marina
201 Ocean Drive, Key Largo, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 566 out of 1004 reviews" "
Rating 8 - Good. 257 out of 1004 reviews" "
Rating 6 - Okay. 98 out of 1004 reviews" "
Rating 4 - Poor. 45 out of 1004 reviews" "
Rating 2 - Terrible. 38 out of 1004 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Bernard

Traveled with family
Carpet, shower door
Stayed 1 night in Apr 2024
Response from Janice on Apr 18, 2024
Thanks for choosing Waterside Suites and Marina hope to see you again real soon

10/10 Excellent

Janet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly check in and lovely staff! Clean and great room! Love the kitchen and awesome view of the canal out - and easy to access and parking is perfect!
Stayed 1 night in Apr 2024
Response from Janice on Apr 16, 2024
Awesome glad you enjoyed your stay with us hope to see you again real soon

8/10 Good

richard, Ocala

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice suite on a canal. Be aware of the stairs to access your room and stairs to the master suite above the living dining area.
Stayed 3 nights in Apr 2024

8/10 Good

EVETTE

The water view
Stayed 2 nights in Apr 2024
Response from Janice on Apr 8, 2024
Thanks for choosing Waterside Suites and Marina hope to see you soon

8/10 Good

Carolina

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Everything was okay except that check out is at 11am and by 10am I had thre cleaning crew opening my door for one and they just stood there talking loud. We felt pressured to leave.
Stayed 2 nights in Mar 2024
Response from Janice on Apr 3, 2024
Thanks for choosing Waterside Suites and Marina hope to see you again real soon

10/10 Excellent

andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, clean, pleasant stay
Stayed 2 nights in Mar 2024
Response from Janice on Apr 3, 2024
Thanks for choosing Waterside Suites and Marina hope to see you soon

2/10 Terrible

Ascanio

Traveled with partner
Disliked: Staff & service, amenities
The property itself is fine the issue is their policies. I booked for a single day initially and then wanted to extend my stay for a second day. Doing so the system glitched and my initial booking for a single day got cancelled. I still went ahead and booked again but now two days instead of only one. The issue was that they took my money from the first booking and never refunded me, if I had purposefully cancelled my booking I would understand that they do not refund me, but it is ridiculous that because of a glitch I am not getting my money back. And the worst part about it all is that I always intended to stay there and even extended my stay, for them to basically steal my money
Stayed 2 nights in Mar 2024
Response from Janice on Apr 3, 2024
Please contact the hotel

10/10 Excellent

Carole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 1 night in Mar 2024
Response from Janice on Mar 28, 2024
Thanks for choosing Waterside Suites and Marina hope to see you again real soon

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 2 nights in Mar 2024
Response from Janice on Mar 28, 2024
Thanks for choosing Waterside Suites and Marina hope to see you again real soon

4/10 Poor

Matthew

Traveled with family
Liked: Amenities
Arrived at 10:20 on Sunday night and nobody was at desk for a period of nearly 10 minutes. Once she showed up, she wasn’t friendly, didn’t smile, and really shouldn’t work in retail facing business! Inside or facility was much nicer than outside portrayed. Only error internally was the shower had no body wash!
Stayed 1 night in Mar 2024
Response from Janice on Mar 28, 2024
Thanks for your feed back and Thanks for choosing Waterside Suites and Marina hope to see you again real soon

10/10 Excellent

Donald, Fairborn

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed watching boats coming in and out of the canal from my balcony.
Stayed 1 night in Mar 2024
Response from Janice on Mar 28, 2024
Thanks for choosing Waterside Suites and Marina hope to see you again real soon

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So clean and beautiful! Was great to be able to sit out on the balcony and enjoy the water and music.
Stayed 1 night in Mar 2024
Response from Janice on Mar 28, 2024
Thanks for choosing Waterside Suites and Marina hope to see you again real soon

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of space inside the unit. Love being on the canal to watch the boats and sealife.
Stayed 4 nights in Mar 2024
Response from Janice on Mar 28, 2024
Thanks for choosing Waterside Suites and Marina hope to see you again real soon

10/10 Excellent

Patrick

Stayed 1 night in Mar 2024
Response from janice on Mar 19, 2024
Thanks for your feedback and we hope that we can see you again

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from janice on Mar 17, 2024
Thanks for choosing Waterside Suites and Marina hope to see you again real soon

10/10 Excellent

Kirsten, Lakeland

Liked: Amenities
It was 2 floors. The bedroom was on 2nd floor and kitchen and living room and 2nd bathroom were on the first floor.
Stayed 1 night in Mar 2024
Response from janice on Mar 17, 2024
Thanks for choosing Waterside Suites and Marina hope to see you again real soon

10/10 Excellent

Brandi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the location since we could walk to a couple of restaurants/bars. The staff was really helpful. Nice accommodations for the price. There was not a jet ski rental next to the resort like we thought, but the rest met or exceeded our expectations.
Stayed 4 nights in Feb 2024
Response from Janice on Mar 6, 2024
Awesome glad you enjoyed your stay with us and we hope to see you again real soon

6/10 Okay

Randy

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It was nice to be in the canal but lake of maintenance and being there for 7 days we could have had room service more than once had to get our toilet paper and towels shower was missing one sliding door so water all over the floor so won't be back here soon till they clean it up. Maybe get somebody to know that can manage it
Stayed 7 nights in Feb 2024
Response from Janice on Mar 6, 2024
So sorry about the shower door but we did offer to change your suite and Thanks for choosing Waterside Suites and Marina

8/10 Good

Richard

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay at this property. It was immaculately clean! Comfortable bed! Great location. Beautiful accommodations. Need a bottle opener in the kitchen. The outside of the unit was recently painted and they missed taking the tape and paper off of the outside light. The large TV in the upstairs bedroom- we could not get it to work. It would power up but could not connect to the internet to see any shows. Not a big issue since we didn’t really care to watch TV. The walls were thin so we could clearly hear entire conversation from the next room.
Stayed 1 night in Feb 2024
Response from Janice on Mar 4, 2024
Thanks for choosing Waterside Suites and Marina hope to see you again real soon

10/10 Excellent

Charles, Kent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and friendly. The room was really nice and spacious with a separate bedroom, 2 bathrooms, kitchen, and living room. Walkability to two restaurants across the canal was great once we realized we could walk along the canal after passing Aqualung all the way to the restaurants. And we could walk to a nice park via the canal, then turning onto a sidestreet. In general Key Largo is not the most walkable town because everything seems to be along highway 1. There is a sidewalk that appears to go most of the length of Key Largo, though it is right beside the road. In all we very much enjoyed our stay at Waterside Suites. One of the snorkel companies has an office at the hotel, which makes joining them extra easy with no driving. Florida Bay Outfitters has great kayak rental and tours, not too far of a drive from the hotel.
Stayed 7 nights in Feb 2024
Response from Janice on Mar 1, 2024
Awesome glad you enjoyed your stay with us and we hope to see you again real soon

6/10 Okay

Nicole

Traveled with group, Traveled with family
Liked: Staff & service
Cleanliness is average. The stainless steel on the applicable, fridge, dish washer streaky making the kitchen room look unappealing. Limited tissue (only 5 tissues spread like a flower over the empty Kleenex box).
Stayed 2 nights in Feb 2024
Response from Janice on Mar 1, 2024
Thanks for your feedback and we hope that we can see you again

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Janice on Feb 26, 2024
Thanks for choosing Waterside Suites and Marina hope to see you again real soon

8/10 Good

Anna

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was right next door rainbow reef diving center so it was very convenient for us and next door to the public which was also very convenient. I liked that they had a pool also
Stayed 6 nights in Feb 2024
Response from Janice on Feb 22, 2024
Thanks for choosing Waterside Suites and Marina hope to see you again real soon

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and spacious. Highly recommend
Stayed 2 nights in Feb 2024
Response from Janice on Feb 19, 2024
Awesome glad you enjoyed your stay with us and we hope to see you again real soon

6/10 Okay

Andrew

Traveled with family
Liked: Staff & service
This is a great area with local restaurants and bars nearby. It is located near the water and has a patio that offers nice views. Unfortunately, there were some issues with cleanliness. There was blood on sheets and also had a bug issue that required us to buy bug spray and spray the entire area. This place is being renovated and has an opportunity to really clean up nicely.
Response from Janice on Feb 16, 2024
Thanks for choosing Waterside Suites and Marina hope to see you again real soon

10/10 Excellent

susan

Traveled with family
We loved our stay at Waterside Suites & Marina. The unit was clean and well appointed. We loved sitting on the balcony watching the boats come & go.
Stayed 2 nights in Feb 2024
Response from Janice on Feb 16, 2024
Thanks for choosing Waterside Suites and Marina hope to see you again real soon

10/10 Excellent

Nicolas

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were looking for a dog friendly hotel for our 2 days jetski trip in the Keys. The staff was very caring. We had a double jetski trailer and there was a covered parking lot equiped with fresh water hose to clean the machines from the salt. The two story room with a view on the canal was incredibly clean and comfortable. We recommended it to a few of our friends and we will go back for sure! Thanks for the stay!
Response from Janice on Feb 16, 2024
Awesome glad you enjoyed your stay with us hope to see you again real soon

10/10 Excellent

Cathi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We weren't able to stay here for longer than 1 night and we arrived late. The property/ room was awesome - very spacious. Like a small town home. Kitchen, patio, bath and living area on main floor and bedroom/ bath upstairs. Very nice - wish we could have stayed longer and been able to enjoy the pool and other amenities.
Stayed 1 night in Jan 2024
Response from Janice on Feb 8, 2024
Glad you enjoyed your stay with us and we hope you can come again real soon

10/10 Excellent

Jaina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked being on the chanel and watching the boats.
Stayed 1 night in Jan 2024
Response from Janice on Feb 2, 2024
Thanks for choosing Waterside Suites and Marina hope to see you again real soon

8/10 Good

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, sofa bed was not comfortable.
Response from Janice on Feb 2, 2024
Thanks for choosing Waterside Suites and Marina hope to see you again real soon

10/10 Excellent

Dean

Stayed 1 night in Jan 2024
Response from Janice on Mar 20, 2024
Awesome so glad you enjoyed your stay with us and we hope to see you again real soon

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Exactly what I was looking for
Stayed 1 night in Jan 2024
Response from Janice on Feb 2, 2024
Thanks for choosing Waterside Suites and Marina hope to see you again real soon

10/10 Excellent

Vikki

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are nice and quiet. Some updates. Outside doesn’t look fancy but inside is good. Friendly check in and easy parking. Lots of restaurants around
Stayed 1 night in Jan 2024
Response from Janice on Jan 30, 2024
Thanks for choosing Waterside Suites and Marina hope to see you again real soon

10/10 Excellent

Daisy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful!
Stayed 1 night in Jan 2024
Response from Janice on Jan 30, 2024
Awesome glad you enjoyed your stay with us and we hope to see you again real soon

10/10 Excellent

gretchen

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great--the place was perfectly clean and ready. The slight downside was the noise from the bar/restaurant across the canal but by the time we went to bed around 11 pm it was not very noticeable. Bed and pillows were comfy. Would definitely recommend!
Stayed 1 night in Jan 2024
Response from Janice on Jan 30, 2024
Thanks for choosing Waterside Suites and Marina hope to see you again real soon

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
More space than we really needed for two, but nice to have the bedroom upstairs. Very comfortable in every way. While the trip got cancelled due to the weather, very cool to be able to book a snorkeling tour right on the property with Sundiver Snorkel Tours. This stay exceeded our expectations. Thank you.
Stayed 4 nights in Jan 2024
Response from Janice on Jan 30, 2024
Awesome glad you enjoyed your stay with us and we hope to see you again real soon

10/10 Excellent

Kay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found the extra text messages welcoming us and asking if we needed things throughout our stay was nice to have. Haven't seen this kind of communication from other properties.
Response from Janice on Jan 30, 2024
Thanks for choosing Waterside Suites and Marina hope to see you again real soon

8/10 Good

Terry, TRACY

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Our full stay was good but the check-in wasn't great. First, half of the property was being repainted on the outside and they put in that half. In their defense they said this was the quite side because of a noisy bar right across the canal. This was true. There was tape around windows, doors and room numbers. Made it hard to find the room. The room they assigned up was not ready. They then gave us another room. OK. The room was nice, clean and looked out over the canal. Unfortunately, we were in bed and at 10 pm someone tried to come in but stopped with they saw it was occupied. Turns out they gave our room to someone else too. They left and were given another room. At 11:30 pm there was another know on the door to apologize for this. Unfortunately, this woke us up as we have early dives the next day. Another unfortunate thing was that the door had no deadbolt or any other way of locking from the inside. Other than this, the stay was great. No complaints. It was close to restaurants and the dive shops. We saw some manatees at night and iguanas during the day. Had a good stay.
Stayed 2 nights in Jan 2024
Response from Janice on Jan 30, 2024
Thanks for choosing Waterside Suites and Marina hope to see you again real soon

6/10 Okay

Michael

Traveled with partner
First thing was the check in staff charged me $86.62 dollars more than what my Expedia paperwork showed. I asked them to explain it, but they literally could not, and would not explain it. Thanks to Expedia for getting me a refund of the overcharge. They were painting the outside of the property, and the outside walkway to the room was loose dirt and cement. This was tracked into the room, but our living room floor seemed as though it had not been swept or vacuumed before we checked in. The staff were nice, but everything about the property spoke of inefficient management, and uncleanliness. The outside of the property was cluttered with junk, and excess items. It looked very trashy for lack of a better description.
Stayed 2 nights in Jan 2024
Response from Janice on Jan 30, 2024
Thanks for your feed back sorry about the construction

6/10 Okay

Troy, Toronto

Stayed 4 nights in Jan 2024
Response from Janice on Feb 2, 2024
Thanks for choosing Waterside Suites and Marina hope to see you again real soon

10/10 Excellent

amber

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Janice on Jan 30, 2024
Thanks for choosing Waterside Suites and Marina hope to see you again real soon

2/10 Terrible

Claudia

Disliked: Staff & service
We drove from Miami to Key largo and when we arrived at the hotel they said that Expedia overbooked our hotel room and we had to cancel our plans and drove back. They told us that they didn’t have any room for us.
Stayed 1 night in Jan 2024
Response from Janice on Jan 15, 2024
Hello we called to tell to we made arrangements for you at another property you didnt answer or call us back upon arrival we explained it and you refused to use it we are so sorry for the issue

10/10 Excellent

Daniel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is undergoing renovations but rooms available for rent were exceptional. Rooms have balconies overlooking an inter coastal canal. Rooms have two levels with sleeping quarters on second level so there are stairs involved. Bathroom on each level with shower on second level. Full size refrigerator and cooking capacity. A/C was not working properly in first room but moved to another room with perfect temperature control. Out of the way a bit but we’ll worth the experience
Stayed 1 night in Jan 2024
Response from Janice on Jan 15, 2024
Awesome glad you enjoyed your stay and hope we see you again real soon

6/10 Okay

jillian, Stroudsburg

Traveled with pets, Traveled with family
Disliked: Amenities
Location is great. Construction/painting was going on in our building and we should have been put elsewhere as I booked this months ago. No equipment in the kitchen, except for 1 dirty fork. Missing one of two sliding shower doors. The entire property, which we have stayed in before seems in disrepair. Front desk staff was very pleasant. But, as a result of managements lack of concern for their facility, we will not be back.
Stayed 3 nights in Jan 2024
Response from Janice on Jan 15, 2024
Thanks for your feed back and we are doing construction to ty to better things and we do hope to see you again

10/10 Excellent

Haley

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Janice on Jan 15, 2024
Thanks for choosing Waterside Suites and Marina hope to see you again

10/10 Excellent

Deborah, Woburn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Janice on Jan 15, 2024
Thanks for choosing Waterside Suites and Marina hope to see you again real soon

10/10 Excellent

Monica

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Janice on Jan 15, 2024
Awesome glad you enjoyed your stay hope to see you again real soon

2/10 Terrible

Aleksandra

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Janice on Jan 15, 2024
Thanks for choosing Waterside Suites and Marina hope to see you again real soon

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities
everything
Stayed 2 nights in Dec 2023
Response from Janice on Feb 2, 2024
Awesome glad you enjoyed your stay hope to see you again real soon

8/10 Good

Yigal

Business traveler
Liked: Property conditions & facilities
Disliked: Amenities
The property was quiet with a nice view
Stayed 1 night in Dec 2023
Response from Janice on Jan 15, 2024
Thanks for choosing Waterside Suites and Marina hope to see you again real soon