Ratings based on 900 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
87% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Posted Jun 12, 2016 on Hotels
Comment from Hotel Management
Jul 6, 2016 by Don, Hotel Management
Thank you for the great score.
5 out of 5
by cynthia

Very nice

Posted May 24, 2016 on Hotels
Very relaxing love the shuttle to keyerst
Comment from Hotel Management
Jul 6, 2016 by Don, Hotel Management
Thank you for your positive comments. Glad you enjoyed your stay and the free shuttle.
5 out of 5
by Grant from Lancaster, PA

Posted May 18, 2016 on Hotels
The best stay in Key West. Wouldn't stay anywhere else!
Comment from Hotel Management
Jul 6, 2016 by Don, Hotel Management
We are very glad you choose to stay with us and hope you come back int he near future.
5 out of 5
by Kathleen

Posted May 12, 2016 on Hotels
Comment from Hotel Management
Jul 6, 2016 by Don, Hotel Management
Thank you for your positive comments.
4 out of 5
by A verified traveler from R

Great hotel, great service.

Posted May 5, 2016 on Orbitz
Great hotel, really great hotel staff, very clean rooms. Restaurant was great.Just the beach needs needs some work and pool is great but not up to today's hotel pools.
Comment from Hotel Management
Jul 6, 2016 by don, Hotel Management
Thank you for your positive comments. We have new pool and restaurant furniture being installed as I am writing this, hope this will make your next visit more positive there.
5 out of 5
by A verified traveler from Connecticut

Key West

Posted May 3, 2016
Pros: Everything
Cons: N/A
Location: Shuttle bus available to "downtown Key West" and all that has to offer
Very nice facility. Have stayed at The Ritz and this is very close to that experience.
Comment from Hotel Management
Jul 6, 2016 by Don, Hotel Management
Your comments are very much appreciated and we love to be compared to the Ritz.
5 out of 5
by A verified traveler from So. Glens Falls, NY.

The Best

Posted May 1, 2016
Pros: Everything!
Cons: The beach area with the seaweed and beach cleanliness.
Location: Excellent shuttle service bringing you the main downtown party and shopping areas.
The entire staff at this hotel was extremely accommodating to the guests. They were there to serve you every step of the way, to opening every door you approached to greeting you when you arrived and opening your car door when you arrived to a smile every time you made eye contact with them. they made us feel like we were very special to them. George at the bar in the main dining room and Nick at the pool bar were great. Man, can those guys make a perfect drink!!!!!!! I would recommend this hotel to everyone looking to stay in Key West. Felt like the RITZ without the RITZ pricing!!!
Comment from Hotel Management
Jul 10, 2016 by don, Hotel Management
Your raving comments are much appreciated. We will make sure to acknowledge the employees you have mentioned. Unfortunately Key West as a whole does not have great beaches. We also love to be compared to a Ritz.
5 out of 5
by A verified traveler

Posted Apr 30, 2016 on Hotels
Comment from Hotel Management
Jul 6, 2016 by Don, Hotel Management
Wow thank you for your positive comments. We love to hear from you.
4 out of 5
by A verified traveler from Boston

Key West experience

Posted Apr 30, 2016
Pros: the onsite tavern was great - concierge help was excellent
Location: jet ski and other water activities were close by and the hourly shuttle to the downtown area made getting to anywhere easy
The free airport and daily shuttles to the downtown area were very useful and made things very easy - the onsite restaurant was excellent - the only negative is that the onsite beach is not truly a beach as it ends with a concrete barrier right where the water would meet the sand. Otherwise this was a clean well run resort
Comment from Hotel Management
Jul 6, 2016 by don, Hotel Management
We so do appreciate your comments and it seems you used most of our convenient amenities. Sorry for the beach issue and it is a common issue in most of key west as our beaches are not sandy but mostly corral and natural plant life.
4 out of 5
by A verified traveler from Azusa, CA

Posted Apr 30, 2016
Beautiful and comfortable room, shuttle service was so convenient. Only downside is there wasn't much of a choice of local restaurants other than the one in the hotel which was a little pricey. But not a deal breaker, would definitely stay here again.
Comment from Hotel Management
Jul 6, 2016 by don, Hotel Management
Thank you for your positive comments. We do think our shuttle is a great service. Next visit pls take advantage of eating in the restaurant before 6:30 pm and all entree are $19.95.