Outdoor pool, open 8:00 AM to 7:00 PM, sun loungers
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Reviews of La Concha Key West

4 out of 5
La Concha Key West
430 Duval St, Key West, FL

Reviews

8.2

Very Good

Rating 10 - Excellent. 620 out of 1260 reviews" "
Rating 8 - Good. 299 out of 1260 reviews" "
Rating 6 - Okay. 180 out of 1260 reviews" "
Rating 4 - Poor. 97 out of 1260 reviews" "
Rating 2 - Terrible. 64 out of 1260 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Jennifer Katherine

Disliked: Cleanliness, staff & service, property conditions & facilities
Property was under construction and i did not know that. Also, staff did not notify me that I needed to reserve time at the pool the day before. So we couldn’t use the pool. Staff was not helpful at all unfortunately.
Stayed 5 nights in Apr 2024

4/10 Poor

Kevin

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel is being renovated,DO NOT GO THERE UNTIL THE RENOVATION HAS BEEN COMPLETED. All I can say is you have been warned. I was not warned, what a miserable experience.
Stayed 2 nights in Apr 2024

2/10 Terrible

Jonathan

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I would not recommend staying at this hotel to anyone. I was there to celebrate a 50'th birthday with my significant other and while we were disappointed the pool was under construction, we were understanding the construction really is no one's fault. We were told upon check in the reservations to use another facility's pool were completely booked for that day, we would get on the reservation list for tomorrow. Tomorrow came and after waiting for 15 minutes while the host scrambled trying to find the reservation he made for us the day before, he had failed and we could not use a pool that day either? We could, however, get on the reservation list for the next day. We were checking out that day. The host told us he felt awful and would comp our amenity charges and the parking charges for our visit. We thanked him and went to make other plans now that a pool was no longer in our vacation plans. We were also told we could go to the pool at Dante's if we wanted, but upon arrival, it was definitely not our scene, it was something reminiscent of MTV spring break pool parties from the 90's? We checked out early the next morning and I asked for an itemized bill to make sure the amenity and parking charges were taken off. They were, until we got about 2 hours down the road and I received DUPLICATE bills for the extra charges. We will be calling our credit card company to remedy the error. Unfortunate circumstances I understand, lying and deception by staff is unacceptable.
Stayed 2 nights in Apr 2024

2/10 Terrible

Maria

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We made the reservation through Expedia, which we always use for everything, we are gold customers for many years. The hotel is under construction and they did not warn us before reserving the room, and the room that was reserved is totally different from the one in the photo and reserved on the website, we have stayed there several times in the same hotel and that has never happened, also the air conditioner was not working and to make matters worst there was no soap and they told us they don’t have. We came to Key West for my birthday, we drove 5 hours to get to the hotel. We put the claim with Alma, she said that the supervisor would call. We called again a couple of hours ago, we spoke with Jeremías and he said that the supervisor, Cristian K, would call, and he still hasn't called... We do everything through Expedia, they always solve it for us... another very important thing. When we arrived at the hotel where there were new people and they realized that it was through Expedia, they treated us bad and that's why they gave us the worst room, something that had never happened to us before in that hotel, we have been with EXPEDIA for many years. We hope the manager contacts us and gives us all the money back… Thank you
Stayed 1 night in Apr 2024

10/10 Excellent

Mary, Greenville

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was excellent. The breakfast buffet was good but some variety from day to day would be nice. Renovations still ongoing so construction noise was a problem during the day if your room was near the jackhammering.
Stayed 4 nights in Apr 2024

10/10 Excellent

Javier

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay at your property! We will stay there again if when we go back. It is in a perfect location.
Stayed 1 night in Apr 2024

10/10 Excellent

PAUL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location in one of the most unique travel destinations. Full service hotel in the heart of all that Key West has to offer.
Stayed 1 night in Apr 2024

10/10 Excellent

Mitch

Liked: Cleanliness, staff & service, property conditions & facilities
nice
Stayed 2 nights in Apr 2024

8/10 Good

Vladislav

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Miki Cruz - Night Manager on Apr 16, 2024
Thank you for staying at La Concha Key West.We hope to see you again soon on the island!Warm Regards,

4/10 Poor

Maikel

Traveled with partner
Disliked: Staff & service
I was given 2 queen bedroom when I actually booked a 1 king bedroom , just found out when I got to the room .
Stayed 1 night in Apr 2024

2/10 Terrible

Elizabeth

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am so disappointed in my stay at La Concha. They failed to inform us that the hotel was under major construction. It was so loud, the building rattled. The pool also is closed, which is the whole reason why we came. When I showed up to the hotel and even during check in they did not disclose this information. They provided no discount or accommodations. The hotel rooms smelled musty and moldy. My head was spinning by the end of the day. I couldn’t sleep and I woke up with a headache. I am 6 months pregnant. We needed to check out early for my health. To be honest, the hotel should be shut down till construction is over. Please avoid this hotel!
Stayed 3 nights in Apr 2024

2/10 Terrible

philippe

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Small room pricy renovation amenities
Stayed 2 nights in Apr 2024
Response from Miki Cruz - Night Manager on Apr 16, 2024
Thank you for your feedback.We hope you will consider coming back once all the renovations are complete.Warm regards,

6/10 Okay

Homero

Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The property was under remodeling.
Stayed 2 nights in Apr 2024
Response from Miki Cruz - Night Manager on Apr 16, 2024
Thank you for your feedback.We hope you will consider coming back to La Concha Key West once the renovations are complete.Warm regards,

6/10 Okay

Janelle

Traveled with family
Disliked: Property conditions & facilities
property is being remodeled. Noisy . No Pool. And no stairs in case of a fire.
Stayed 1 night in Apr 2024

2/10 Terrible

HIMANSHU, Walnut Creek

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very rude and unprofessional staff. Worst check in experience - lady checking us in was very rude and unprofessional and was getting irritated by routine questions about property, like where is the parking, is there bellman service available etc. Property itself is very rundown and undergoing renovations.
Stayed 2 nights in Apr 2024

2/10 Terrible

Brian

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was under construction!!! The elevators we used by the construction workers taken a long time get, the noise in the lobby/bar/breakfast area sooo loud you couldn’t stand to be in the area. The pool was closed, the gym was closed, the roof top deck was closed! Our room with a king bed had no room to walk around the end of the bed…
Stayed 4 nights in Mar 2024

2/10 Terrible

Anvesh

Disliked: Cleanliness, staff & service, property conditions & facilities
We are unable to finish the Breakfast because of the noise
Stayed 1 night in Mar 2024

8/10 Good

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it! The staff is so accommodating and welcoming. The rooms have niiiice space, we didn’t feel smooshed together! The unannounced construction was a bit of a bummer…but we can’t wait to see the outcome!
Stayed 3 nights in Mar 2024
Response from Front Desk Team on Apr 10, 2024
Thank you for staying at La Concha Key West.We appreciate your feedback.We look forward to seeing you again on the island!

8/10 Good

Geert-Jan

Traveled with family and small children
Location is perfect. There were renovation activities….. drilling/ no water / elevator is too old. Rooms are perfect clean and tidy.
Stayed 2 nights in Mar 2024
Response from Front Desk Team on Apr 10, 2024
Thank you for staying at La Concha Key West.We appreciate your feedback.We look forward to seeing you again on the island.

6/10 Okay

Deborah, Ronkonkoma

Traveled with partner
Liked: Cleanliness, amenities
The newly renovated rooms do not provide storage for clothing. The shower floor was very slippery & was an accident waiting to happen. We were not informed that our breakfast was part of our stay. We paid $129.00 resort fee but only had breakfast the last day we were there after asking the waiter.
Stayed 4 nights in Mar 2024

10/10 Excellent

Liz

Stayed 1 night in Mar 2024

10/10 Excellent

Sean

Stayed 4 nights in Mar 2024
Response from Front Desk Team on Apr 10, 2024
Thank you for staying at La Concha Key West.We hope to see you again!

10/10 Excellent

Valerie, Tampa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed Monday through Saturday for Spring Break. Hotel was under renovation. Very clean. Friendly and attentive staff. Breakfast buffet with good food and fruit options. Pool was okay - pretty small, but with an upper level patio with bar, on 2nd level low rooftop. Rooms are decent size. Thin walls - could hear my neighbors tv blasting at night. The shower needed some sealant because water would leak while showering. Right on Duval St. - in the middle of all the action. Walking distance to everything. No need to rent a car or Uber around.
Stayed 5 nights in Mar 2024
Response from Front Desk Team on Apr 10, 2024
Thank you for staying at La Concha Key West.We appreciate your feedback.We look forward to seeing you again on the island!

6/10 Okay

Heather

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The amount of noise with their remodal, the front desk was rude. The valet Richard was the absolute best!!!
Stayed 3 nights in Feb 2024

2/10 Terrible

Misty

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The property was under construction. It was loud and noisy. The rooms are super small. You can hear everything In the next rooms. The staff was sub par. Check in and check out was super slow.
Stayed 4 nights in Feb 2024

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk Team on Apr 10, 2024
Thank you for staying a La Concha Key West.We look forward to seeing you again!

8/10 Good

Harold, Jeffersonville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time we have stayed here. It was unseasonably cool in Key West during our stay. We did not realize building had no heat system as most (all?) buildings in KW. We got some extra blankets and slept comfortably but room got pretty cool in the evenings before bedtime. Renovation seems to violate the historic feel of the establishment.
Stayed 3 nights in Feb 2024

10/10 Excellent

Osvaldo, Pompano Beach

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great helpful staff, clean and awesome amenities.
Stayed 1 night in Feb 2024
Response from Front Desk Team on Apr 10, 2024
Thank you for staying at La Concha Key West.We appreciate your feedback.Hope to see you again!

6/10 Okay

Terri

Traveled with family
Liked: Staff & service
For the price, this stay was incredibly disappointing. The hotel appears to be in the midst of a rennovation. Outdoor pool was dirty; couldn’t find the indoor pool even after getting directions. Our room was ok but windows were filthy. Got a couple free breakfasts because they didn’t have a room with two queen beds even though that’s what we reserved. I wouldn’t stay on Duvall street again — pricey and loud. We had a good time just had expected a better stay.
Stayed 1 night in Feb 2024

6/10 Okay

Helene

Stayed 1 night in Feb 2024
Response from Front Desk Team on Apr 10, 2024
Thank you for staying at La Concha Key West.We look forward to seeing you again on the island!

6/10 Okay

Mary

Traveled with family
Disliked: Property conditions & facilities
Tv didn’t work. Leakage under the sink that ran all over floor.
Stayed 1 night in Feb 2024

6/10 Okay

Sandra

Traveled with partner
Liked: Cleanliness, staff & service
SMALL rooms. 1. Bathroom is so small you cant stand in front of sink to wash hands or brush teeth. (And we are not big people) 2. Furniture is so large, there is approximately a 12 inch walkway between bed and tv stand. 3. Asked 3 times about where pool is located. We were told second floor…. There are no signs or markers to indicate the location. Finally found it. Yes, we were told about renovations in progress, but that didn't make the room any bigger ( and it was already renovated). So overall not worth the money for such small quarters. Shop around.
Stayed 3 nights in Feb 2024

6/10 Okay

Lynn

Traveled with family
Hotel is under construction. We were told to use an elevator that was quite far and separated by stairs from our room. There was an elevator right outside our room that didn’t say it wasn’t in use but then when you took it down to the street level, it put you in a construction zone. The pool was drained. I don’t think it was worth the $ given the state of the hotel.
Stayed 1 night in Dec 2023

4/10 Poor

Cristina

Traveled with group, Traveled with partner
Disliked: Property conditions & facilities
We stayed during the construction, power went out, had to use the stairs at that time , our room toilette seat slid when you sat on it was totally broken told them and it didn’t seem urgent?! They said they would send someone up they never did!! Poor service
Stayed 4 nights in Feb 2024

8/10 Good

James Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Front Desk Team on Apr 10, 2024
Thank you for staying at La Concha Key West.We look forward to seeing you again!

10/10 Excellent

Jessica

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Doing maintenance at time of visit. Otherwise, great value for location and service
Stayed 4 nights in Feb 2024

2/10 Terrible

Lacey

Stayed 3 nights in Jan 2024

10/10 Excellent

Cheryl

Stayed 2 nights in Jan 2024
Response from Front Desk Team on Apr 10, 2024
Thank you for staying at La Concha Key West.We look forward to seeing you again.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024

10/10 Excellent

Karen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the free use of the bicycles. Also, the location to town. When we didn’t ride bikes we could walk there.
Stayed 4 nights in Jan 2024
Response from Monroe Holloway on Feb 3, 2024
Greetings,Thank you for sharing feedback on your most recent experience at La Concha in sunny Key West. We appreciate your comments about our complimentary bicycles and look forward to your next stay.Yours in hospitality,

10/10 Excellent

ziyu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything they provided! Free mojito tasting, welcome drinks, $30 daily credit!
Response from Monroe on Feb 3, 2024
Greetings,Thank you for sharing feedback on your most recent stay and especially for your comments regarding our 30 F&B credit, Mojito tastings, and Welcome drinks. We appreciate our guests and look forward to your next stay with us in Key West. Yours in hospitality,

6/10 Okay

James

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The lower cost rooms are the smallest I have seen in some time. You can barey walk by the foot of the bed it is so close to the entertainment center. The rooms are remodeled, but only partially so and the two rooms we stayed in both had numerous small issues. One of the rooms smelled musty, so we were moved to a second room which was fine. The windows are sealed with a second solid window that is dirty, so not a good view out. I see no way to clean them because of the way it was done? The hotel is still being remodeled and currently they are prepping to repaint the exterior. I would pass on this place until it is complete. Maybe the final result will be good.
Stayed 8 nights in Jan 2024

8/10 Good

sheri

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

4/10 Poor

Jacob

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Under construction no water no warming
The place was under major renovations which would be understandable if they had let us know before we booked. We could have made other arrangements. Checkin was horrendous took forever waiting in line u could tell the staff was stressed out no water on the first night of our stay. No warning till checkin. Elevator hall was moldy some stairs were not available. The checkin drink coupons they give u to redeem for 30.00 are a joke. Three drinks with the coupon for 30.00 still left a 17.00 balance after all fees and included service charge. So we ended up throwing the second days coupons away because we may as well go pay any price for a drink anywhere else. Overall just not very impressed for a historic hotel that could have been great and they should have been reflecting price with conditions before checkin we would have def stayed somewhere else
Stayed 2 nights in Jan 2024
Response from Monroe on Jan 24, 2024
Greetings Jacob,Thank you for providing feedback on your most recent stay with us at La Concha. I would like to apologize for not meeting your expectations at Check-In. It is never our intention to have any delays in your experience and our goal is a courteous, informative and efficient check-in for all of our guests. With regards to the Destination Fee, we do offer additional options such as bicycle rentals, beach chair and towel rentals and welcome drinks that are apart of this fee and I do hope you were able to utilize those amenities included. I do apologize that we did not meet your expectations and would appreciate a moment of your time to learn how we go about regaining your trust in La Concha. - Monroe

6/10 Okay

Jayne

Traveled with group
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

PHILIP

Traveled with group, Traveled with family
Disliked: Cleanliness, property conditions & facilities
THERE WAS NO WATER DUE TO CONSTRUCTION FROM 10PM TIL 5AM. PAYING 300 A NIGHT FOR A ROOM, ID LIKE TO BE ABLE TO FLUSH THE TOILET
Stayed 4 nights in Jan 2024
Response from Monroe on Jan 23, 2024
Greetings Philip,Thank you for your feedback. On behalf of the La Concha team, we would like to apologize for this inconvenience experienced while staying with us at La Concha. At La Concha, it is always our intention to provide the best customer service and we have missed the mark during your stay. I would be happy to discuss how we go about regaining your trust in our team and La Concha. Thank you for your time and attention. Yours in hospitality,Monroe

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfort and location
Stayed 1 night in Jan 2024
Response from Monroe on Jan 23, 2024
Greetings Samuel,Thank you for providing feedback on your most recent stay. We look forward to your next stay at La Concha in sunny Key West.Yours in hospitality,Monroe

6/10 Okay

Pablo

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The property is going thru an construction upgrade, when making reservations this should be information that definitely should be noted or relayed to the requesting guest. My room had no view and was right above the construction area, I'm on vacation and expecting to rest and all I hear early mornings is work crews. Not the best way to enjoy a vacation
Stayed 4 nights in Jan 2024
Response from Monroe on Jan 23, 2024
Greetings Pablo,Thank you for sharing feedback on your most recent stay. While we are undergoing a renovation, it is never our intention to allow this to interrupt the guest experience. We sincerely apologize for this instance and would appreciate a moment of your time to discuss how we regain your trust in La Concha.Thank you for your time and attention and we hope to speak with you and see you back at our little slice of paradise.Yours in hospitality,Monroe

4/10 Poor

Randy, Potsdam

Disliked: Cleanliness, amenities, property conditions & facilities
When we arrived to the room the toilet seat was only attached on 1 side so it swung freely from side to side. With this in mind was it cleaned for the previous guest or the cleaning staff too lazy to inform maintenance. Closet door would not stay closed and the closet light was activated by an automatic switch when you open the door so… light was on 24 hours a day. Heat would not work. It was 62 degrees in our room and the heat only made it colder. Room was recently renovated (shower was really nice) but still had masking tape on the ceiling light in bathroom. Not sure who inspected this room after renovations but they didn’t pay much attention. They do have complimentary bikes and the bell man was very nice. He made up for the mean female bartender.
Stayed 2 nights in Jan 2024
Response from Monroe on Jan 23, 2024
Greetings Randy,Thank you for sharing your feedback on your most recent stay with us. We would like to apologize for not meeting your expectations during your stay with the air conditioning and room cleanliness. We also appreciate your comments about our complimentary bikes and bellman. We would greatly appreciate a moment of your time to discuss how we go about regaining your trust in our team and La Concha.I look forward to the discussion.Yours in hospitality,Monroe