Ratings based on 1,429 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified ReviewsThey paid and stayed. We double-checked.
by A verified traveler from Golden, CO
Great location, excellent service, comfy roomPosted Jul 25, 2016
Pros: Location and staff.
Cons: Better fitness center. Better view from "partial ocean view" rooms, or at least transparency on what the term means.
Location: Most of the Key West sights are within easy walking distance, and there are a gazillion very good restaurants.
The location is right on the water at the end of Duval Street, so traffic is light. The service staff were most gracious and helpful, and our room was very comfortable. It could be a bit noisy, because of its proximity to the glass-bottom boat loading dock; but the ruckus did not start too early or last too late, nor was it continuous. Watch out for the claim of "partial ocean view," because on our side of the building, it was minimal to non-existent. If that's what important to you, get an ocean front room or a room on the south side of the complex. The pool and fitness center are tiny, but that may not matter to all.
by A verified traveler from Magnolia ,Texas
Great location.Posted Jul 23, 2016
Loved the frozen lime scented towels at pool!! Fun area and we walked or rode bicycles every where. Room service was excellent. Great food. Would go back.
by A verified traveler from Chicago
Our FavePosted Jul 22, 2016
We've stayed at other hotels before but this is our favorite! We've stayed here four times now and have never been disappointed. Great location and excellent staff. We wouldn't stay anywhere else.!
by A verified traveler from Oklahoma
Great location.Posted Jul 21, 2016
The room was spacious, clean and comfortable. Great location within walking distance to attractions. The pool was large, clean, and inviting with a perfect water temp. I will definitely stay at this property during next year's visit to KW.
by A verified traveler from New Jersey
Very nice hotel on the waterPosted Jul 17, 2016
We loved this resort. Our only issue was our room which was supposed to be deluxe oceanfront. Our original room was on the 2nd floor and RIGHT ON the pool. We asked for a different room and all that was available was a partial ocean view on the 3rd floor and right above their delivery loading dock. Despite our disappointment, the hotel staff went above and beyond to make up for this. They gave us breakfast and dinner on them at Hot Tin Roof restaurant which was excellent and on the way home they called to inform us that our room charges were being refunded!! Excellent!! We would definitely stay here again but now know you need to be on the 4th or 5th floor for a decent ocean view. The hotel is beautiful and clean and their staff handled our situation flawlessly!! Even if they had not gone above and beyond, we would still recommend just for the location and beauty of the hotel!!
by A verified traveler from Florida
Great location in Key West.Posted Jul 3, 2016
Pros: Location, location, location
Cons: pillows on the bed
Location: Mallory square and sunset celebration on the water
Walking distance to many restaurants and bars as well as right next to Mallory square for Sunset celebration. Rooms are tropical and pleasing, beds are comfortable, but pillows were lacking in comfort!
by A verified traveler from Ohio
Amazing Staff/ Perfect Locale and Setting!Posted Jun 28, 2016
This was our second honeymoon and our first trip to Key West, so we wanted to it in style. The Ocean Key Resort is perfectly situated for all the water and Old Town activities, sunset views and proximity to fabulous dining. We were very pleased with the friendliness of the staff, the hotel restaurants and poolside bar and dining. Our only complaint is that the hotel has a 'worn' feel about it that is contradictory to the what the website promises, and therefore a bit high on the price, in our opinion. I was expecting high luxury. The rooms were clean and comfortable, the beds and baths well appointed; however, when charged a higher rate AND a daily resort fee, you do expect higher end finishes and amenities. Still, we had a wonderful time and everyone in and around the hotel was warm, welcoming and accommodating.
by A verified traveler
Amazingly competent staff!Posted May 30, 2016
They charged my Tesla without being asked! I left the hotel with a full charge! They had me checked in and put my room keys in my hand before I walked from the valet into the hotel! I could truly go on but they are on top of their game! I've traveled the world! Great Key West Hotel!
Comment from Hotel Management
Jul 9, 2016 by Ocean Key, Hotel Management
Thank you so much for your review! We are thrilled you had such an amazing experience and hope to see you again soon!
by A verified traveler
Posted May 11, 2016
Excellent hotel ! Convenient . Concierge Nate made our stay by giving us great advice on what to do in Key West !
by A verified traveler
Fire AlarmPosted Apr 26, 2016 on CheapTickets
Fire Alarm went off at 3:11am and scared the crap out of everyone in the hotel, unaware of what was going on, we decided to leave the hotel to a safe place and as soon as we reached then stairs the alarm stopped. I wanted to make sure that everything was ok, so I decided to call the front desk to make sure all was well, with the first attempt being unsuccessful, I tried again and someone picked up and when I asked if everything was ok, she was rude and hung up on me when she told everything was under control. I get that she was overwhelmed and probably had many guest calling her, but no one should be spoken to like that when woken up at 3:00am and thinking that there is a fire in the hotel. Overall I would stay at that hotel and everything was good just wished that the way the situation was handle should have been more professional.