Over Rated Over Priced Hotel
Posted Jan 16, 2017
The room was nice, but it was not waterfront as advertised. While they did provide coffee we asked the maid if we could get extra regular and not decaf but she said she didn't have any extra. Then when she cleaned our room she forgot to add cups, so the next morning we had to call security and ask them to deliver cups to our room since front desk was still closed. Fortunately, the security guard gave us cups and several regular coffees. You would think for $369 a night you could get some extra coffee from the maid.
One of the concierge was not friendly at all, I believe her name was Lissette. We had a problem booking the shuttle to take us downtown to Key West for a cruise. Despite booking two days in advance, when we showed up they had no record of us. Apparently they use a sticky note to list people for their limited shuttle service. The concierge basically accused us of lying, but fortunately we had the receipt for the sunset cruise with a note telling us what time to arrive for the shuttle. The reservation had been made with a different concierge.