Great Location, Great Staff, Tired Property
Posted Mar 13, 2017
The staff and location of this hotel can't be beat - Especially Les who appears to be a jack of all trades. But, for the price I expected so much more. The room was incredibly tiny and cramped. There was hardly any room for a suitcase. It was also really musty and dark. The mirror in the bathroom was falling off of the wall, the shower was awful, and the bath and bedroom smelled of mildew. The hot tub was also kind of gross. In addition, you have to apy for parking, which is very aggravating considering the price. To be honest, I was very disappointed. I would have complained, but the staff was so terrific, friendly and helpful, from the front desk to the wait staff, that I didn't want to cause them any issues. I just won't be back.
Comment from Hotel Management
Mar 16, 2017 by Joe Dantoni, Hotel Management
Thank you for taking the time to review Pier House Resort & Spa. I am glad to hear that our convenient location on Duval Street worked out well for you. I am sorry to hear that our accommodations did not meet your expectations and I will surely share your experience with my team to see how we may improve upon this in the future. I do hope that you might give us another chance to impress you in the future, Beth!