Confusing, and poor staff communication.
Posted Mar 7, 2017
This resort is a great location on Islamorada. That's about the best thing I can say. Confusing is the best description. To begin, you better print out the information on Expedia in regards to charges and services. Otherwise, when you arrive travel weary you won't know what you do and don't have. First they tell you that there might be a resort fee. There is no might, there is a 25 dollar fee per day beyond your room rate, why it isn't just put into the room rate I have no idea. Also, no documentation in the room regarding services covered for the resort fee or what additional fees there will for other services. Also FYI, the restaurant on site serves drinks for less than the resort bars and they taste better. Also, weekend has live music until midnight. Bands are okay, but stage points at hotel buildings rather than bars. If the musicians setup wrong you will get blasted at night. While it is a nice resort, the confusing layout, lack of documented explanation around fees and services within your room, and finally pre-billing your credit card $100.00 as opposed to just putting it on file, spoiled our three night experience.