A Place to Relax
Posted Mar 31, 2017
The Sheraton Suites is a great place to be in Key West especially if you are going there to enjoy the sites of Key West and still want a place to relax. The Staff and Restaurant were great. Only real drawback was being told room was not ready after being told that our room was ready when I called. We were told it would be ten minutes before the room would be finished. However and hour and a half later still not ready. When we were told the room was ready, it was really partially finished. We checked in and found that amenities were incomplete; one bar of soap, no shampoo, no pen to write a message with, no pad. We did get amenities the next day except for a pen and paper, that we had to go buy. We did lose a lot of touring time sitting in the lobby. We were offered a shuttle to town and that was great each day we could take the shuttle to town, stay as long as we want, then meet the shuttle for a return. The concierge was very helpful as well as the SPG staff.