Avoid this hotel
Posted Jul 28, 2016
We checked in to find out the wifi wasn't working, and then to find a dirty, buggy room waiting for us. Centipedes or similar on room floor, small black bugs in the bathroom, and ants in the kitchen. While the staff was extremely rude, including the manager who just walked off, they did clean the room and spray for us. When we wanted to try the wifi, which we were told had been out a few days and did work around the pool, we were given an incorrect passcode. When we asked for help because all but 3 or 4 of the tv stations were pixelating, the call to maintanence was "the lady in room xyz is up here complaining about her tv," instead of the guests in room xyz need their to looked at. We were charged at check in, although told we would be charged at check out. We were told we couldn't get a receipt because the computers were down, and couldn't even be told what we were charged. When I complained, the customer service rep turned his head to the side and spoke in baby talk..."I'm so sorry, It's not my fault." Overall, I would avoid this hotel. For the money, there are surrounding hotels that aren't filthy. Had we not insisted it been recleaned and bug sprayed, we would have been expected to sleep in that!