Ratings based on 1,081 Verified Reviews

They paid and stayed. We double-checked.
3.1 out of 5
60% of guests recommend
3.2 Room cleanliness
3.3 Service & staff
3.2 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
by A verified traveler from Florida

Avoid this hotel

Posted Jul 28, 2016
We checked in to find out the wifi wasn't working, and then to find a dirty, buggy room waiting for us. Centipedes or similar on room floor, small black bugs in the bathroom, and ants in the kitchen. While the staff was extremely rude, including the manager who just walked off, they did clean the room and spray for us. When we wanted to try the wifi, which we were told had been out a few days and did work around the pool, we were given an incorrect passcode. When we asked for help because all but 3 or 4 of the tv stations were pixelating, the call to maintanence was "the lady in room xyz is up here complaining about her tv," instead of the guests in room xyz need their to looked at. We were charged at check in, although told we would be charged at check out. We were told we couldn't get a receipt because the computers were down, and couldn't even be told what we were charged. When I complained, the customer service rep turned his head to the side and spoke in baby talk..."I'm so sorry, It's not my fault." Overall, I would avoid this hotel. For the money, there are surrounding hotels that aren't filthy. Had we not insisted it been recleaned and bug sprayed, we would have been expected to sleep in that!
3 out of 5
by A verified traveler

This traveler left a rating score only Posted May 23, 2016 on Hotels
5 out of 5
by Michael from Palm Bay, FL

Great stay!

Posted May 23, 2016 on Hotels
Everything was great! Loved looking out at the canal from my room and seeing the boats on the dock!
2 out of 5
by A verified traveler

Disappointed

Posted Apr 27, 2016 on Hotels
The resort is old and needs updating which I think they may have started. There was no phone in the room to call the office to tell them when I raised the commode lid it came off. No ice machines. The staff was very nice. I would not stay there again.
4 out of 5
by cyril from toulon

Posted Apr 25, 2016 on Hotels
Une chambre très confortable. Deux inconvénients. C'est bien d'avoir une cuisine équipée mais sans table ni chaises pour manger ce n'est pas pratique. Les chambres sont loin de la réception donc pas de possibilité de capter la wifi depuis la chambre.
3 out of 5
by Damian from SEOUL

Marathon hotel

Posted Apr 23, 2016 on Hotels
Hotel room was good but the outter part of the hotel and entrance was in disrepair.
3 out of 5
by A verified traveler

Hotel im Zentrum der Keys

Posted Apr 20, 2016
Wir haben das Hotel als Zwischenstopp genutzt da uns Keys West zu teuer war. Hotel war alles in allem ok - nicht mehr und nicht weniger. Hatten kein Frühstück. Direkt am 7 mile Drive gelesen - unbedingt entlanglaufen!!! Weiterempfehlend beruht auf Lage und Preis - Hotel nichts für höhere Ansprüche
2 out of 5
by A verified traveler

no beach access

Posted Apr 18, 2016
Pros: not much
Cons: transport to a beach
ok for a bed. nothing at resort appealed. not enough to write about
3 out of 5
by A verified traveler from NRW

Im Umbruch, April 2016

Posted Apr 14, 2016
Das Hotel befindet sich im Umbau, alteres Zimmer, laute Nachbarn bei hellhörigen Wänden. Sauber.
1 out of 5
by Lynne

This traveler left a rating score only Posted Apr 6, 2016 on Hotels