2 star at 4 star prices
Posted Oct 16, 2016
We travelled 5000 miles to be here and arrived 15 minutes before check in, where I was scolded like a child and sent away until after 4pm. When we got to the room it smelt of damp, the beaches were not great, the staff rude and unhelpful. They do have a nice big pool but they had bingo like a holiday camp at the pool late morning - earning those low end stars!!!! We've stayed in 10 hotels for vacation this year in USA, visiting from Scotland. This was the most expensive and by far the worst. Stay away, Key West must have better to offer
Comment from Hotel Management
Oct 22, 2016 by Matt Babich, General Manager, Hotel Management
Thank you DG for sharing your experience. We strive to create an environment where our guests can honestly state they received unparalleled service and to see we failed to meet your expectations is disappointing. Please be assured your feedback has been shared with our department heads so we can correct our shortcomings and provide a better experience for our future guests. I hope you have an opportunity to return and allow to provide a memorable experience to you.