Ratings based on 4,367 Verified Reviews

4.1 out of 5
84% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Not worth the extra $34 day resort fee charged

Posted Mar 26, 2017
We were very disapointed to have to pay a $34 resort fee a day. The pool was beautiful but we had an ocean view across from a very busy highway.
5 out of 5
Recommended
for Families
by A verified traveler from toronto

Didn't like being charged an extra hotel fee

Posted Mar 26, 2017
Pros: Pool
Location: Not walking distance to anything, need d to use the shuttle
Loved the pool and the shuttle into down was an added bonus.
3 out of 5
by A verified traveler from Florida

False Advertising

Posted Mar 25, 2017
Pros: Website
Cons: Everything.
Location: The hotel is far from all activities. Be prepared to pay high island parking fees everywhere you go. The hotel only provides shuttle to airport.
We expected a four star hotel at the very least, as advertised. The bathroom had some mildew, the balcony door would not close properly, a spindle of the balcony railing was broken (dangerous), an electrical outlet was loose and sparking when used, the alarm clock was broken, and the ironing board was rickety. The hotel exterior was in bad need of repair; one 12 foot long piece of exterior wallboard leading to the pool was literally falling away from the wall, and the lobby smelled like mildew. Also, this hotel has no elevator, so prepare to lug your suitcases up the long winding staircase.The staff was unfriendly; we did not receive a single smile in five days. If you are looking for a pleasant experience, make sure you get a room in good repair, and spend most of your time at the Tiki Bar.
5 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Great place and location!

Posted Mar 24, 2017
Pros: location, staff, accommodations, everything was first class
Cons: Enjoyed everything.
Location: The Nature sites, kayaking, exploring-water and beaches--amazing
First time in the Keys and had a great time-location and accommodations were excellent-
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 23, 2017
Nice hotel and location. I would stay again. The only problem was with the cleaning lady, they didn't come to tidy up one of the days and On the last day she just walked into the room that morning without knocking or anything.
4 out of 5
Recommended
for Everyone
by A verified traveler from new york

Two days in paradise

Posted Mar 23, 2017
Pros: Close to Duvall St and its many activities yet far enough away to be a quiet refuge to relax and recharge.
Cons: Rear parking area is a mess
Location: Duvall Street, Smathers Beach, jet ski rentals, Mallory Sq sunsets,
The poolside experience was among one of the best the Key West has to offer
4 out of 5
Recommended
for Everyone
by A verified traveler from tampa

Nice hotel but a little drive to Duval Street.

Posted Mar 21, 2017
Nice Hotel, beautiful pool and nice bar but the pool area.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great pool and shuttle to downtown!

Posted Mar 20, 2017
The money was definitely spent on the pool area! It is amazing! The room is okay...dark, old, and smelly. Let's be honest though...you will not spend the majority of your time in there! We also loved the shuttle to Mallory Square and Duvall St!
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Cute hotel with nice facilities

Posted Mar 19, 2017
Pros: beautiful pool area and bar!
Cons: The front desk lady
Location: food and grocery nearby, close to the main areas but not too close.
The front desk lady was awfully rude. I felt uncomfortable every time I approached her. She should not be the first person a guest interacts with upon entering the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 19, 2017
BEAUTIFUL PROPERTY, THE POOL AREA WAS LUSH AND TROPICAL, THE ROOM WAS LARGE AND QUITE ELEGANT, STAFF WAS HELPFUL AND COURTEOUS, OH YES AND THE BED WAS VERY COMFORTABLE!