Posted Mar 25, 2017
We expected a four star hotel at the very least, as advertised. The bathroom had some mildew, the balcony door would not close properly, a spindle of the balcony railing was broken (dangerous), an electrical outlet was loose and sparking when used, the alarm clock was broken, and the ironing board was rickety. The hotel exterior was in bad need of repair; one 12 foot long piece of exterior wallboard leading to the pool was literally falling away from the wall, and the lobby smelled like mildew. Also, this hotel has no elevator, so prepare to lug your suitcases up the long winding staircase.The staff was unfriendly; we did not receive a single smile in five days. If you are looking for a pleasant experience, make sure you get a room in good repair, and spend most of your time at the Tiki Bar.