Ratings based on 1,935 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
83% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from US

Perfect spot

Posted Nov 30, 2016
Pros: The location.
Cons: The hotel was under repairs while I was there so the nearby Casa Marina's amenities were also available to guests but I wish I had known when booking.
Location: Perfect location on Key West
This hotel is close enough to Duval St but also removed enough as to enjoy the quiet and relaxation. The staff were friendly and the views from the hotel are amazing. The beach was small but clean.
Comment from Hotel Management
Dec 1, 2016 by -Luke, Hotel Management
I'm so glad you enjoyed your stay with us. We are very committed to providing an outstanding experience to all of our guests, and we certainly try to make special occasions memorable. We hope to welcome you back again soon!
5 out of 5
by A verified traveler from US

Comfortable hotel with attentive staff

Posted Nov 29, 2016
Outdoor bar, pool area & small private beach. Attentive staff. Walking distance to restaurants, shops & nightlife. Comfortable room with balcony. We'll be back!
Comment from Hotel Management
Nov 29, 2016 by -Luke, Hotel Management
Thank you for taking the time to review your recent visit at The Reach Resort. We really appreciate your warm comments in regards to our staff, and are pleased you enjoyed our resort. We look forward to your return trip soon!
5 out of 5
by A verified traveler from South Bend Indiana

Posted Nov 25, 2016
Wonderful, I would stay again the next time I will come to the Keys. The cleaning of the room could have been much more professionally done. Other then that it was beautiful, the best trip I ever had. And I again I will return. Thank you
Comment from Hotel Management
Nov 29, 2016 by -Luke, Hotel Management
Thank you for your positive review of The Reach Resort. We are truly glad that everything went so well during your stay with us. We do apologize for any inconsistencies with our cleaning services, but are pleased you enjoyed your stay otherwise. We look forward to your return trip soon!
3 out of 5
by A verified traveler from US

Nice Beach

Posted Nov 21, 2016
Pros: The beach
Cons: pool side service - restaurant service they were not attentive at all
Location: good location, right out your door there were many restaurants, bars, water sports
The staff was pleasant as far as the bell boys and front desk, and poolside chair service, but restaurant, and pool side servers never checked on us as a guest, service was very poor. If you have pool side service, shouldn't they be taking drink orders? The worst part was construction was going on - it would have been nice to have received an email about the construction so we could have made a choice to stay elsewhere, as it was so loud you could not sleep or relax pool side. Very disappointing.
Comment from Hotel Management
Dec 1, 2016 by -Luke, Hotel Management
Thank you Christy for your review of The Reach Resort. We really appreciate your warm comments in regards, to our beach and staff, but regret that the restaurant fell short of expectations. This is certainly out of the ordinary, and we are following up accordingly. We also appreciate your patience while we are improving our resort, and we hope to welcome you back sometime soon.
5 out of 5
by A verified traveler from US

Great hotel in a great location

Posted Nov 21, 2016
Everything was so nice, it was easy to relax. We had a great time. Nicest place I ever stayed.
Comment from Hotel Management
Nov 25, 2016 by -Luke, Hotel Management
Thank you for taking the time to review your recent stay at The Reach Resort. I'm very glad to hear you enjoyed yourself so much while you were with us, and your great feedback is much appreciated. We look forward to having you back for another island vacation in the near future!
4 out of 5
by A verified traveler from US

Nice hotel close to beach but under construction

Posted Nov 21, 2016
Overall the hotel was nice. Staff wonderful. The hotel is currently having work done so if your looking for a quiet relaxing time at the pool look elsewhere. Still relaxing but the sounds of power tools not rolling waves.
Comment from Hotel Management
Dec 1, 2016 by -Luke, Hotel Management
Thank you Sara for you kind comments in regards to our staff and beach, and we appreciate your patience while our resort is undergoing improvements. We do hope you'll join us again some time, once our improvements have concluded.
4 out of 5
by A verified traveler from US

Nice hotel

Posted Nov 17, 2016
All the common areas looks great but my room was very ordinary and kind of outdated... not representative of the rest of the hotel... clean, great service, the restaurant had excellent food ($19 for a continental breakfast I think it's a little steep so decided not to eat there for breakfast) but my lunch was excellent! Yes I would go back probably if room prices are competitive when I go back to Key West!
Comment from Hotel Management
Dec 1, 2016 by -Luke, Hotel Management
Thank you for your review of The Reach Resort. We are happy that you had a pleasurable visit and appreciate your feedback. In regards to pricing, we always try and stay competitive with the other resorts here in Key West, and often run promotions and specials. We look forward to your return visit soon!
4 out of 5
by A verified traveler

Posted Nov 17, 2016
The hotel was nice but a little dated. The carpet in our room was nasty & the remote barely worked. I felt safe & it was quiet. The pool & beach access was great!
Comment from Hotel Management
Dec 1, 2016 by -Luke, Hotel Management
Thank you for taking the time to rate your stay at The Reach Resort. We are pleased you enjoyed your visit, and appreciate your feedback. We are always looking for ways to improve our facilities, and your comments certainly assist us with doing so. We look forward to your return visit soon!
3 out of 5
by A verified traveler from US

Good hotel, but not as nice as expected

Posted Nov 16, 2016
The hotel was nice for key west just not what you expect of a Waldorf Astoria resort. The only thing that felt like the Waldorf Astoria were the prices! Also, there was loud construction going on so it was noisy by the pool. Fortunately we were able to use the beautiful and bigger pools at their sister property just down the road.
Comment from Hotel Management
Dec 1, 2016 by -Luke, Hotel Management
Thank you Lenny for taking the time to share your comments. We appreciate your feedback but regret certain portions of your stay fell short of expectations. I am glad that you were able to visit our sister property, and hope you'll consider staying with us again the next time you visit Key West.
5 out of 5
by A verified traveler from US

Posted Nov 15, 2016
Pool staff was awesome and really took care of you.
Comment from Hotel Management
Nov 15, 2016 by -Luke, Hotel Management
Thank you Stephanie for your recent visit and review of The Reach Resort, Key West. We really appreciate your feedback, and kind comments in regards to our pool staff. We look forward to having you back for a return visit soon!