Outdoor pool, pool umbrellas, sun loungers

Reviews of The Reach Key West, Curio Collection by Hilton

4 out of 5
The Reach Key West, Curio Collection by Hilton
1435 Simonton Street, Key West, FL

Reviews

8.4

Very Good

Rating 10 - Excellent. 304 out of 594 reviews" "
Rating 8 - Good. 149 out of 594 reviews" "
Rating 6 - Okay. 74 out of 594 reviews" "
Rating 4 - Poor. 35 out of 594 reviews" "
Rating 2 - Terrible. 32 out of 594 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Ann Marie

Traveled with family
Liked: Cleanliness, staff & service
The beach and pool areas were nice and well maintained. However, there was not a direct path to the beach from the room- had to go through 2 pool gates or walk the the outdoor dining. Rooms could use some upgrades/updates.
Stayed 6 nights in Apr 2024
Response from General Manager on Apr 17, 2024
Dear Ann Marie,Thank you for taking the time to leave a review. We're glad you enjoyed our relaxing and well-maintained amenities, and we appreciate your feedback, which helps us improve the experience of future guests. We hope you will visit us again soon.

8/10 Good

Frances

Liked: Staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
We will be back. Wonderful for our 20th anniversary.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Andy,Thank you so much for the five-star review! We're so pleased you and your partner had such a wonderful 20th anniversary with us, and we thank you for allowing The Reach Key West, Curio Collection by Hilton, to be a part of it. We hope you will visit us again soon!

6/10 Okay

Peter

Nice location, but wish the linens and robes were more fresh(
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Peter,Guest satisfaction is important to us, so we're happy to hear our location worked well for your trip. However, we also thank you for your feedback about the linens and robes. Rest assured, your comments will be taken into consideration as we continue making improvements for our great guests. Nevertheless, it was a pleasure to welcome you, and we hope you'll consider returning soon for another terrific stay.

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful service, staff friendly and helpful. Look forward to our next stay
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 11, 2024
Dear Amy,It was truly a pleasure to welcome you to The Reach Key West, Curio Collection by Hilton. We're delighted to hear we were able to deliver an enjoyable experience and that you appreciated the friendly hospitality our team provided. Thank you for sharing your positive rating, and we look forward to your return.

10/10 Excellent

Doris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 10, 2024
Dear Doris,Your five-star review means a lot to us. Our team was delighted to make your acquaintance, and we look forward to welcoming you back to The Reach Key West, Curio Collection by Hilton, for another wonderful visit.

8/10 Good

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, pool could be better. Aldo, better choices in the coffee shop. Need bagels, ability to toast, warm items. Beach was dirty.
Stayed 4 nights in Mar 2024
Response from General Manager on Apr 10, 2024
Dear Victoria,Thank you for choosing to stay with us at The Reach Key West, Curio Collection by Hilton. Our goal is to provide every guest with friendly service, so we're thrilled that was the case for you. It's also great to read you enjoyed our convenient location. Your suggestions regarding the coffee shop and pool will also be taken into consideration as we continue making improvements for our great guests. The pleasure was all ours, and we hope to welcome you back in the future.

6/10 Okay

Matthew

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Beautiful beach
Stayed 4 nights in Feb 2024
Response from General Manager on Apr 10, 2024
Dear Matthew,Thank you so much for the review! We're delighted you were able to enjoy our beautiful beach just adjacent to our property. That said, please feel free to reach out to us at any time to let us know what else we could've done to go above and beyond for you during your recent stay with us. It was a pleasure hosting you, and we look forward to hearing from you soon.

8/10 Good

David Lee, Sinking spring

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

John

Liked: Amenities, property conditions & facilities
Ty
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 8, 2024
Dear John,Thank you so much for the five stars! We're pleased we were able to make your stay a good one. We hope you'll visit us again soon!

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel, private beach, can walk anywhere, great for couples or family
Stayed 4 nights in Mar 2024
Response from General Manager on Apr 4, 2024
Dear Alexander,Thank you for taking the time to leave a review. We're happy to hear you enjoyed your stay with us and that you had the chance to explore our convenient, beautiful location. It was a pleasure welcoming you to The Reach Key West, Curio Collection by Hilton, and we hope you'll come back to visit us soon!

10/10 Excellent

John

Good
Stayed 6 nights in Mar 2024
Response from General Manager on Apr 4, 2024
Dear John,Thank you for choosing to stay with us at The Reach Key West, Curio Collection by Hilton. We are proud to have earned your five-star rating, and we look forward to hosting you again in the future.

6/10 Okay

Eugene

Traveled with family
Liked: Cleanliness, amenities
The hotel was clean, we were told our room was ready and when we got to it, the cleaning lady was using the bathroom. Housekeeping skipped over us at times and we had to request service. The outside tables are preset with napkins and silverware and pigeons walk on the table which includes your napkin and silverware. Female Bartender was a bit gruff. We wound up trying the sister property Casa Marina and found that to be a better experience.
Stayed 6 nights in Mar 2024
Response from General Manager on Apr 1, 2024
Dear Eugene,We appreciate your feedback, and we're happy to see aspects of your stay met your expectations. However, we apologize for any concerns about housekeeping and the bar service. Rest assured, we'll speak with our staff about your comments immediately, and your constructive remarks allow us to continuously improve our conditions for our guests. It was a pleasure hosting you, and we hope you'll consider staying with us again should you be back in the area.

10/10 Excellent

Stephen Gerard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was excellent and everyone was very fridnfly
Stayed 7 nights in Mar 2024
Response from General Manager on Apr 1, 2024
Dear Stephen,Thank you for choosing The Reach Key West, Curio Collection by Hilton! We're delighted you enjoyed our exceptional food during your visit and that our team made you feel welcome with their generous hospitality. Your satisfaction is our top priority, and we look forward to serving you again soon on your next Key West journey.

10/10 Excellent

Paula

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The convience and the privacy. Staff very helpful.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 1, 2024
Dear Paula,It was such a pleasure having you as our guest at The Reach Key West, Curio Collection by Hilton! Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Thank you for your perfect rating, and we hope you return soon.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reason I chose this hotel was because it was right on the beach, had ocean views, and a restaraunt. I didn't have to leave the whole time! I had a ocean view room and got a free upgrade to ocean view suite, which was a nice bonus! There was a problem with the elevator and it was resolved in less than an hour so that was pretty awesome If I come back to Key West, I'll definitely stay here again!
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 1, 2024
Dear Jeffrey,It was a pleasure to welcome you to The Reach Key West, Curio Collection by Hilton. We're thrilled you loved our picturesque location on Key West. Although we're sorry for any inconvenience with our elevator, we're glad our team was able to resolve this matter quickly. Thank you for your kind review, and when your adventures lead you back to the Florida Keys, please stay with us again for another memorable experience!

10/10 Excellent

Dale

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Dale,Thanks for staying at The Reach Key West, Curio Collection by Hilton. We understand that no one wants to leave home without their furry family member, so it's our pleasure to welcome pets to our property! Safe travels, and come back again!

6/10 Okay

Clinton

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Dining at the resort was over priced and staff under manned causing service to be terribly slow.
Stayed 5 nights in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Clinton,While it was a pleasure to have you dine with us, we are sorry your experience wasn't up to our normal high standards. Please know your feedback is important to us and will be reviewed with the team to ensure we are offering the top-notch service we are known for. We hope to have the opportunity to welcome you back and impress you with the experience you expected and deserve.

8/10 Good

Rebecca Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was situated right on the beach very nice and clean.
Stayed 4 nights in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Rebecca,Thank you for choosing The Reach Key West, Curio Collection by Hilton, and for sharing your kind review. We are delighted that our great location and clean accommodations were everything you needed for a pleasant stay. It would be an honor to welcome you back for another memorable getaway.

10/10 Excellent

Krystal Lee

Stayed 3 nights in Mar 2024

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family of four stayed at The Reach and absolutely LOVED it - highly recommend. Was not crowded - beautiful beach and the pool was the perfect temperature. There are outdoor games and amenities like outdoor chess, hammocks, corn hole, etc. While in Key West we did a private boat ride and rented a golf cart two of the days to explore Key West. There's so much to do within walking distance and getting to dinner quickly via Uber was easy peasy. We will definitely be back.
Stayed 4 nights in Mar 2024
Response from General Manager on Mar 18, 2024
Dear Jason,Hosting you was an honor and a pleasure, and we always enjoy hearing from our valued guests! We are delighted that our hotel provided you with the perfect base to explore the island with ease. Our team is already looking forward to your family's future stay with us, and we hope that it is already in the works. We would love to help you make many more lasting memories here at The Reach Key West, Curio Collection by Hilton.

8/10 Good

Conley

Traveled with family
Liked: Cleanliness, staff & service, amenities
Liked the beach. Liked the near access to the trolley. Liked the restaurant -- excellent dinners, though expensive. Did not like the mechanical condition of the property -- AC failure in first room (had to change); no hot water two mornings and one afternoon in next room.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 18, 2024
Dear Conley,Thank you for your recent stay with us at The Reach Key West, Curio Collection by Hilton. We are thrilled our central location was convenient for your needs and that you enjoyed our delicious dining options. That said, you can rest assured that our maintenance team will investigate all of your concerns to ensure we provide the best experience possible for our guests. The next time you find yourself headed back our way, we would be honored to host you again.

8/10 Good

Lois

Stayed 4 nights in Mar 2024

10/10 Excellent

Hanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff made our stay incredible. The beach was the best part!
Stayed 4 nights in Mar 2024
Response from General Manager on Mar 17, 2024
Dear Hanna,We are delighted to hear that our team made your stay memorable and that you enjoyed the beach! Thank you for choosing The Reach Key West, Curio Collection by Hilton, for your getaway. We are eagerly looking forward to welcoming you back for another five-star visit.

10/10 Excellent

Carlton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay that is a short walk from Duval St and all tha Key West has to offer. We have stayed here multiple times and it is always an enjoyable experience. The only complaint I have is the maintenance crew doing palm tree work at 4am with an aluminum ladder. It was so incredibly loud it awakened several guests, my wife and myself. There were several of us out on our balconys lookong on with disbelief as to what was actually happening.
Stayed 6 nights in Mar 2024
Response from General Manager on Mar 17, 2024
Dear Carlton,It was a pleasure to welcome you and your wife back to The Reach Key West, Curio Collection by Hilton during your most recent stay; we consider returning guests to be the biggest compliment! We're happy to hear you always have an enjoyable experience with us and welcome our great location within walking distance of Duval Street. However, we're very sorry for the early morning noise you encountered with our grounds crew trimming trees; please accept our sincere apologies for the disturbance this caused; we will certainly address this internally to ensure work at this time is avoided and that our team is more mindful of the hour going forward. The peace and comfort of our guests is a top priority and we're sorry we fell short of providing this. Thank you for alerting us to this situation, and we hope to welcome you back so we can deliver the standard of stay you've enjoyed previously.

10/10 Excellent

Caton

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved staying at The Reach! The beach and pool area was beautiful and the staff is so kind and friendly! We will be back!
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 15, 2024
Dear Caton,What a lovely review to receive! We are thrilled to know that you enjoyed your visit and appreciated our friendly staff members and fun atmosphere. It was a pleasure hosting you, and we hope to see you again soon!

10/10 Excellent

Shellie R

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

4/10 Poor

Ralph

Stayed 5 nights in Mar 2024

10/10 Excellent

Micaela

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property with beachfront, refreshing pool, area to relax and hang out. Very good location, steps from Duval street, grocery, food, coffee, water activities and a great staff. Would stay here again!
Stayed 5 nights in Feb 2024
Response from General Manager on Mar 10, 2024
Dear Micaela,Thank you so much for choosing to stay with us at The Reach Key West, Curio Collection by Hilton. Our goal is to provide every guest with exceptional service, so we're thrilled our friendly team was able to uphold this standard. It's also great to read you were able to take advantage of our convenient location and plentiful amenities! The pleasure was all ours, and we hope you'll choose to visit us again soon.

10/10 Excellent

Tonja

Liked: Cleanliness, staff & service, property conditions & facilities
This place has it all. We stayed here last year and came back again this year. I swear the beds are clouds that just lull you to sleep. The room is clean and comfortable. The view is perfect. The staff is so helpful and kind. I can't wait to book next years stay.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 7, 2024
Dear Tonja,Providing a clean and comfortable bed is one of the most important things we can do, and we're glad that yours fit the bill. We'd love nothing more than to provide another beautiful sunset and warm welcome, so visit us again at The Reach Key West, Curio Collection by Hilton.

8/10 Good

Frank Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay except for one night. There was a rooftop wedding reception right outside our balcony that blared exceptionally loud music for several hours.
Stayed 4 nights in Feb 2024
Response from General Manager on Mar 7, 2024
Dear Frank,Thanks so much for your review! We're happy to hear you enjoyed your stay. Hopefully, the noise from other guests was only a minor concern, though we apologize for the disturbance. It was a pleasure having you here, and we look forward to your return.

8/10 Good

Wayne

Traveled with partner
Liked: Cleanliness, staff & service
Enjoyed
Stayed 3 nights in Feb 2024
Response from General Manager on Mar 5, 2024
Dear Wayne,We're so happy to know that you enjoyed your time with us overall, and we trust that everything was in order for your visit. Thank you, and we hope to see you again soon.

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel, loved the beach and Lisa was wonderful!
Stayed 5 nights in Feb 2024
Response from General Manager on Mar 1, 2024
Dear Kay,Thank you for this excellent review of The Reach Key West, Curio Collection by Hilton! We're glad to hear you enjoyed our prime location, and we'll be sure to share your kind words with our team. It would be great to welcome you back anytime.

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

don

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

8/10 Good

Kara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the beach on the property, especially since Key West is not known for beaches, this resort has a beautiful one! It’s in close, walking distance to everything. The ocean front restaurant is delicious, was just slightly understaffed the night we were there so service was slow. But overall we are very impressed and can’t wait to come back!
Stayed 4 nights in Feb 2024
Response from General Manager on Feb 21, 2024
Dear Kara,It's always a pleasure hearing from our guests. It's great to know that our beautiful beach, walkable location, and delicious onsite dining helped make your visit memorable. Please come see us again soon.

8/10 Good

Kati, Webster

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Joseph Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, friendly, clean and the 4 marlins restaurant is fantastic
Stayed 9 nights in Jan 2024
Response from General Manager on Feb 14, 2024
Dear Joseph,Thank you for choosing The Reach Key West, Curio Collection by Hilton! We're delighted you enjoyed our team's friendliness and had a fantastic dining experience. Your feedback is greatly appreciated, and we're also thrilled to have met your expectations for cleanliness. We look forward to welcoming you back for another exceptional visit.

10/10 Excellent

Joyce, Brownsville

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort! Location is perfect, loved the beach and staff was so friendly. will stay again.
Stayed 4 nights in Feb 2024
Response from General Manager on Feb 12, 2024
Dear Joyce,It brightens our day to know that you had a fantastic stay with us! Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Receiving recognition for our excellent location is always appreciated as well! Thank you for your kind words, and we look forward to welcoming you back to our lovely resort.

6/10 Okay

robert

Liked: Cleanliness, amenities
Not a bad place to stay, nice beach location. We had room issues and reported them and they never fixed the problems and never asked if the problems were taken care of. I thought the management could been better. Some of the areas inside and around the lobby looked a little beat.
Stayed 5 nights in Feb 2024
Response from General Manager on Feb 12, 2024
Dear Robert,Thank you for your feedback, and we're glad to hear that you enjoyed our lovely pretty overall. Please know that our team is committed to positive change, so we will reflect upon your concerns and work together to address them. We will also ensure we're always putting our best foot forward and presenting our property, service, and all we offer in the best light. It is our hope to welcome you back someday for an experience that is nothing short of seamless.

8/10 Good

shelby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

10/10 Excellent

Jhune, Fords

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has its own beach!
Stayed 3 nights in Dec 2023
Response from General Manager on Feb 5, 2024
Dear Jhune,We hope you're having a fantastic time relaxing on the beach and enjoying all the amenities of The Reach Key West, Curio Collection by Hilton. It was a pleasure to host you, and we look forward to welcoming you back again!

8/10 Good

Treishawna

Liked: Cleanliness, staff & service, property conditions & facilities
First time in Key West and for the most part, I enjoyed the stay. The room they gave us wasn’t ideal in that it was a corner room that had the balcony cut off by the two adjacent rooms. Half of the balcony was facing the balcony of the room next to us so it was almost as if we were watching our neighbors if we sat out there. The other half was a “peep show” view of the resort because the other room on the opposite side obstructed that view. No, it was not in the room description that I booked. It only said “resort view”. For the rest of the resort, I expected it to be what it was, a sleepy resort-town, vacation resort. Not necessarily updated but comfortable. The restaurant had good food, and it was nice and quaint and quiet. Unfortunately, we came when they were doing construction during the day so it was a bit loud right outside our room a couple mornings but we weren’t in the room that much during the day. Overall, decent stay.
Stayed 3 nights in Jan 2024
Response from General Manager on Feb 1, 2024
Dear Treishawna,Thank you for choosing The Reach Key West, Curio Collection by Hilton. We're pleased that you enjoyed dining with us, though we apologize for any confusion regarding the view, as well as for any noise you encountered during your visit. Rest assured, your comments will be reviewed so we can improve where possible, though please know that our team is always willing to relocate your party to a more preferred room should it be within our power and should occupancy allow. It would be our pleasure to improve your perceptions in the future, so please come and see us again!

6/10 Okay

Larry

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Good beach and outdoor facilties. Romm was nice size. However the room a/c was a nuisance. It came on and off every 5minutes for about 2minutes and sounded like a jet engine. Also only one elevator worked. So we took that and had to walk around the entire resort to get to our room or take a stairway 4 floors.
Stayed 4 nights in Jan 2024
Response from General Manager on Jan 29, 2024
Dear Larry,Thank you for staying with us and taking the time to share your thoughts. We're glad you enjoyed the beach and appreciated our spacious rooms. However, we apologize for any issues with the elevator and AC. We recognize the inconvenience these matters caused, and we'll look into your comments further. Should you be in the area again, please consider coming back to see us.

10/10 Excellent

Shelby, Grand Blanc

Stayed 6 nights in Jan 2024

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, amenities
Needs upgrades other than that it was very nice
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 26, 2024
Dear John,Thank you for choosing The Reach Key West, Curio Collection by Hilton. We're glad you had an enjoyable stay with us. Your comments about the need for upgrades are noted, and we'll take them into consideration as we strive to improve and enhance our facilities to provide an even better experience for our guests. We hope to have the opportunity to welcome you back again!

6/10 Okay

Margaret, FALMOUTH

Traveled with group, Traveled with partner, Traveled with family
Liked: Staff & service, amenities
The hotel was average and definitely not in line with the top dollar that we paid to stay there. The elevator has been broken for months with no fix in site. While there is another elevator, it is on the other side of the property, so climbing steps and navigating luggage through the maze of rooms is a must. The ashtray was clogged with old cigar stubs the entire time we were there--never emptied. The soap dispenser in our shower was empty and the note to housekeeping went unnoticed and was never refilled. Our view from our 4th floor room was of the maintenance area, so not very attractive, but I get that...you have to pay more for a room with a view. On a positive note, the food at the restaurant was excellent. The service was excellent. Using the Casa Marina pool was great. The Casa Marina is an amazing property and it's a nice advantage to being able to take advantage of their facilities as it's a sister property to The Reach. Overall, a great time was had by all.
Stayed 4 nights in Jan 2024
Response from General Manager on Jan 24, 2024
Dear Margaret,Knowing that a great time was had by all is what we like to hear from our guests. Thank you for sharing the positive aspects of your visit, as well as what could have been better. Your feedback will be shared with our maintenance and housekeeping teams to be addressed. The pleasure of hosting your island getaway was all ours. Please come back and stay with us again, and we look forward to exceeding your expectations.

6/10 Okay

Crystal

Stayed 3 nights in Jan 2024

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

Priscelle, Clifton

Liked: Cleanliness, property conditions & facilities
The property was great. The front desk staff that checked us in was great and the bellhop was great as well. We came early and we had to wait for our room. The bellhop helped us keep our luggage and guided us to where we could change to our swimming outfits. On our way to the pool, we took towels from the gym just in case.
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 23, 2024
Dear Priscelle,Thank you for sharing your positive experience at The Reach Key West, Curio Collection by Hilton. We're delighted that our team provided exceptional service, ensuring your comfort before your room was ready. It's also great to know our facilities, including the gym and pool, added to your enjoyable stay. We appreciate your patronage and look forward to welcoming you back for another memorable visit!