Ratings based on 864 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from PA

over rated

Posted Aug 23, 2015
staff was not proficient in their job responsibilities. Parking in the garage was nice except when the staff took the parking pass on check in and told us to use the room key. The room key did not work at first. something with programming. Other guest had the same problem. Parking was an extra $20. per day. seems like a lot for what you pay for the room plus an extra $25 per night as a accommodation fee. It all adds up when you consider even the room cleaning staff wasn't on top of their game. This hotel was way over rated.
5 out of 5
Recommended
for Couples
by A verified traveler from Tampa, FL

Exclusive beach access

Posted Aug 22, 2015
One of my favorite aspects about this hotel, is that you could acess the beach at Sunset Key( number one rated Key West hotel). The conceriege had beach tickets available at the start of each day you could purchase for $20. The $20,includes acess to the beach at Sunset Key, beach chairs, beach umbrella, beach towels, bathroom and a beach attendant that would bring you anything you order from the menu of the restaurant at Sunset Key. Nick, was our bach boy and he worked very hard to make sure we were happy and was very pleasant. The beach at Sunset Key was well maintained and peaceful since it is not a public beach. Also, the Westin was at a perfect location to walk to attractions and restaurants, as well as to enjoy the sunset at Mallory Square.
4 out of 5
Recommended
for Everyone
by A verified traveler from Zaragoza

Hotel precioso en el corazón de Key West.

Posted Aug 17, 2015
Lo elegimos por la ubicación. Puedes ir andando a todas partes. Vistas preciosas desde la habitación. No hay playa, eso sí. Habitación correcta. Sitio con mucho encanto.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect location right in the heart of Key West.

Posted Aug 3, 2015
We parked our car and never had to get into it again. The beds were very comfortable. The hotel is beautiful. Will definitely use this hotel again on our next trip.
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Great location.

Posted Aug 3, 2015
Pros: Location, comfort, service.
Cons: Our particular room overlooked the pool and didn't provide much in the way of privacy from the balcony which was super close to the neighboring rooms.
Location: You can walk to all of the shops and bars and watch the sunset from the bar deck.
Within walking distance to Duval Street and the best possible spot for watching the sunset.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 2, 2015
Beautiful rooms, bed very comfortable. Too much noise in hallway at nite. Air conditioner was very noisy. Went out first day at 10 AM, came back to room at 4 PM. Room was still not cleaned.
5 out of 5
Recommended
for Everyone
by A verified traveler

Within walking distance of just about everything

Posted Aug 1, 2015
We had a great time in Key West! Scuba diving, restaurants, clubs and all within very short walking distance! The hotel was first rate and I would recommend it to everyone. Thanks for the great stay!
4 out of 5
Recommended
for Everyone
by A verified traveler

Mycket bra läge men lite slitet

Posted Jul 28, 2015
Perfekt läge och bra pool. Hotelldrummen har endast en toalett även i stora rum. Rummet var ganska slitet.
1 out of 5
by A verified traveler

LOCATION was o.k.

Posted Jul 25, 2015
Pros: nothing
Cons: everything
Location: left immediately due to the rudeness of the staff
the management and the staff were awful. the room was extremely small and I was "guaranteed an ocean view" that did not happen.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 15, 2015
Great experience at the Hotel, located in the area where close to all most every attractions. Room are nice and clean, staffs are really friendly and helpful. :)