Ratings based on 802 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified ReviewsThey paid and stayed. We double-checked.
by A verified traveler
Tranquil but needs updatingPosted Aug 19, 2016
Resort was nice but overpriced in my opinion. The place could have been a lot cleaner & I felt that no one was really paying attention to detail in our room. Not quite what I expected.
by A verified traveler from Mystery
Great ExperiencePosted Aug 1, 2016
Pros: Very clean and spacious rooms.
Cons: Add a resort guide to the room explaining services offered. Also, would be nice to have a restaurant guide for Marathon and nearby Keys in the room.
Location: Plenty of nearby marinas to arrange whole assortment of offshore activities. We went snorkeling and lobster fishing.
We made last minute reservations in order to visit family in Marathon. Tranquility Bay resort was great (we booked a three bedroom unit, next to the main pool with a view to the ocean). Staff were very helpful and courteous. Rooms were bigger than expected and very clean. Our unit had flat screen TV's in every room, updated kitchen and 2.5 bathes. The balconies were very comfortable to spend time on in the evenings (nice ocean breeze).
by A verified traveler
Beautiful resort for families!Posted Jul 30, 2016
Had a wonderful experience staying at tranquility! We are a family of 4, had plenty of room and the entire facility was super clean and maintained. Will be back again one day!
by A verified traveler from Orlando
No towels, no T.P. and no managementPosted Jul 30, 2016
Having stayed before, I was happy to pay top dollar for the nice large 3 bedroom villa with great views and big private beach. These are the only elements that are still good. The hotel was full and I did not get the villa I reserved, and worse was each morning maids tool our dirty towels and left us no clean ones. I had to demand new towels at 5pm and go to the housekeeping house to fetch them two days in a row. Two of three bathrooms had no toilet paper, not good experience to find when in need. Asking at desk for a manager , I was told none was in house, they only showant up in the am. These was obvious again when dininh at their fine dining place. The pool food is also all microwave food. Seeing all of this shows this place is going way down. Try elsewhere
by A verified traveler
Nice hotel, great restaurant-close to the beachPosted Jul 29, 2016
Great, peaceful place. Would go back in a heart beat. Great staff and the best food ever at the Butterfly Cafe.
by A verified traveler from United Kingdom
Beautiful resort with a private beachPosted Jul 27, 2016
I visited with my wife and we had a great time - there's lots of activities on offer, beautiful views and a very relaxing atmosphere about the place. Staff were polite, friendly and incredibly helpful. We even got to see some of the local flora and fauna! (See pictures)
by A verified traveler from Sarasota
Tropical OasisPosted Jul 22, 2016
Plenty of space for 3 women and all the luggage/stuff without feeling crowded. A complete kitchen - even though we didn't do much cooking we made coffee and refrigerated our beverages and snacks. Two porches in back and front for relaxing. 2 1/2 bathrooms! The staff was very helpful with directions, pool towels, housekeeping. The grounds were immaculate. The beach area was perfect for lounging in the water in a beach chair. They thought of everything.
by A verified traveler from Indiana
Great place!!!Posted Jul 11, 2016
Pros: beach place to snorkel. Room size!
Cons: Wash station on porch hose or outside shower around pool to rinse off before entering house. Vacuum or broom in house. Back key to porch door.
Room was better then expected! Left family with plenty of room like a house and great compared to hotel room that 5 of us where in prior! Wish there was someplace to wash off from beach prior to entering house also wish had a key to back porch so could lock up house easily when going to pool or beach. Would also be nice to have vacuum or some sort of broom to clean sand off tile floor and little more kitchen pots and pans to cook with. Kitchen was great full size frig. stove, microwave, blender and coffee maker. Service left detergent everyday for washing clothes and dishwasher. Felt very safe there and did not have any problems with leaving door unlocked. Beach great knowing all man made, was able to snorkel in a couple different of areas.
by A verified traveler from Maryland
Beautiful hotel, on the gulf side of keysPosted Jul 1, 2016
Beautiful 3 bedroom condo with full kitchen, 21/2 baths. we had 3 bedroom oceanfront. Disappointed in the pools, not refreshing, lagoons, not cleared out of seaweed, so not enjoyable either. Lagoon n front of our 3bedroom, not swimable, saw barracuda, shark and eel n it. Looks Like it was used in the past to house water sports equipment, now run down. we had view of old lobster cages and wooden crates. Old docking area, broken cement. Wooden boardwalk worn out from where people must have swam at one time. Now lagoon looks like its a place for jaws to be kept. Huge lizards walking around. Great tiki bar staff, Blaise in particular. Very nice, great personality. Front desk staff not as accommodating. We did complain about the grown up Grassy view of a lagoon too scary to use, staff a little rude about it, but did offer a credit to be used on grounds, which we did not use. Very pricy and I would not say worth 850 a night. To the resorts defense, they protect wildlife and the environment. We are not used to things that wild or grown up.
by A verified traveler from NJ
Nice hotel, close too beach, but....Posted Jun 28, 2016
Pros: Mostly everything, but way too pricey at Tiki Bar ($15 for a pina colada in a plastic cup).
Cons: The prices at the Tiki bar, just too high for what you are getting.
Location: 45 minutes from Key West, can't beat that.
We had a lovely time here. The room was exactly what we wanted with 2 young kids. Kitchen and washer/dryer were great. We did have an issue with ants on day 2 and, sadly large roach type bugs on day 3, but the staff was very quick to come in and take care of it and do a full cleaning. We were issued a credit, which was nice, but for the price you pay per night, I do not expect to see very large bugs in my kitchen (please note, we had ALL of our food in the fridge due to seeing the ants. This does include chips, bread, snacks for kids, etc. When I say everything, I mean it). The main pool is very nice but a bit warm, not super refreshing on a hot day. The beach area was okay. Overall a very nice stay.