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Reviews of Candlewood Suites FLOWOOD, MS, an IHG Hotel

2.5 out of 5
Candlewood Suites FLOWOOD, MS, an IHG Hotel
3810 Flowood Dr, Lakeland Cmns & Flowood Dr. SW, Flowood, MS

Reviews

7.8

Good

Rating 10 - Excellent. 246 out of 576 reviews" "
Rating 8 - Good. 159 out of 576 reviews" "
Rating 6 - Okay. 74 out of 576 reviews" "
Rating 4 - Poor. 48 out of 576 reviews" "
Rating 2 - Terrible. 49 out of 576 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Kimberly

Disliked: Amenities, property conditions & facilities
Stained floors , dirty tub — dried fluids on lamp
Stayed 1 night in Mar 2024

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and safe
Stayed 1 night in Feb 2024
Response from tom on Feb 23, 2024
Dear guest,Thank you so much for your review, we really appreciate it!We look forward to seeing you again.Tom Brown, GM

10/10 Excellent

Anil, Houma

Stayed 1 night in Jan 2024
Response from tom on Feb 23, 2024
Dear guest,Thank you so much for your review, we really appreciate it!We look forward to seeing you again.Tom Brown, GM

2/10 Terrible

Danderia

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I have stayed here several times and love the location. However, the last time their system was down and the wifi didnt work.I usually look over technical issue beyond their control. They made us write down our card number to charge the room when the system was back up. Fast forward my debit card was used in several location around the hotel after I left. I called my bank to cancel my card WHILE I'M OUT OF TOWN IN TEXAS. That's right I'm stranded with no debit card because you employ thieves. Mind you the room was not charged still. I checked out Sunday on Christmas and they went on a shopping spree on Wednesday. I tried to call the hotel to report and their phones are were down. I only used this card for that room. I function on cash the whole Christmas break except for that room. A police report has been filed. I am LIVID.
Stayed 2 nights in Dec 2023

10/10 Excellent

GLENDA

Liked: Room comfort
Good location for us. Easy to find.
Stayed 1 night in Dec 2023

10/10 Excellent

Jay

Stayed 1 night in Dec 2023

8/10 Good

Charlton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Janice on Dec 13, 2023
Thank you for choosing Candlewood Suites Flowood

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Janice on Dec 13, 2023
Thank you for choosing Candlewood Suites Flowood

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Janice on Dec 13, 2023
Glad you enjoyed your stay with us

10/10 Excellent

Kineka

Stayed 1 night in Nov 2023

10/10 Excellent

Voletta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Nov 2023

10/10 Excellent

Danna

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay for wrk
Stayed 2 nights in Nov 2023

10/10 Excellent

Maggie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Meghan

Stayed 1 night in Oct 2023

6/10 Okay

Candice

Business traveler
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
My hotel room was not properly cleaned. There were dirty bath towels on the floor of the bathroom and none of my bathroom washcloths were restocked. The bed sheets did not smell fresh either.
Stayed 1 night in Oct 2023

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very accommodating. Room was very clean. Housekeeping wanted to make sure I felt the room was clean. I would recommend it.
Stayed 1 night in Oct 2023

10/10 Excellent

Kendra

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Will stay again
Stayed 3 nights in Oct 2023

10/10 Excellent

Jana, Pensacola

Liked: Staff & service
Property is dated. Carpet needs to be replaced. Rooms were clean and bed was comfortable.
Stayed 2 nights in Oct 2023

10/10 Excellent

Jennifer

Stayed 2 nights in Oct 2023

10/10 Excellent

Meghan

Stayed 1 night in Oct 2023

8/10 Good

Jharae

Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend getaway
My first experience staying at this hotel. I would recommend it as a good quite place to enjoy some down time. This hotel was located very close to shopping and restaurants.
Stayed 2 nights in Sep 2023

6/10 Okay

Amber

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The property is fantastic. But the room I was in had a few issues that if I were staying for more than a night, I would have not liked. The outlet near the bed only had one part that worked. My shower did not drain and there was hair in it from another person's stay. There was a large stain on the carpet near the air conditioner. You practically have to slam the door to shut it, which disturbs the hall because the walls are so thin.
Stayed 1 night in Sep 2023

10/10 Excellent

Brandon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

SHARON

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always pleasant staying there. My go-to in Flowood.
Stayed 2 nights in Jul 2023

4/10 Poor

Stephanie

Business traveler
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 2 nights in Jul 2023

6/10 Okay

Stephen

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2023

4/10 Poor

Alicia

Traveled with family
Disliked: Property conditions & facilities
It smelled so bad we had to go buy an air freshener, none of the outlets in the bathroom worked, only half the outlets in the rest of the room worked. The shower barely had 2 steams of water, no trash cans, the sink was backed up
Stayed 3 nights in Jun 2023

4/10 Poor

Hannah

Traveled with family and small children
Disliked: Cleanliness
The front desk lady never got up in the 3 times I went to the desk, first upon arrival at 2:45 rudely told me that room wouldn’t be ready until 4. When I came back at 4 to check in, still stayed at desk. When I checked out today, same lady and same thing, stayed at desk which was a good distance from counter. Man that had the night shift was very friendly and was at the counter each time I saw him. Our air was not working but I didn’t complain for that, the guest laundry room was not the cleanest but the man at front desk was kind and gave me the tip to do a rinse cycle before I washed our things.
Stayed 1 night in Jun 2023

4/10 Poor

Steve

Business traveler
Disliked: Cleanliness, property conditions & facilities
The room had dust all around the tv and no tv remote. In looking for the remote, I found a pair of shoes under the bed and one sock by the bedside table.
Stayed 1 night in Jun 2023

10/10 Excellent

Jill

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Near family. Very clean room. Comfortable bed.
Stayed 1 night in Jun 2023

8/10 Good

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2023

10/10 Excellent

Cheyenne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

2/10 Terrible

elaine

Disliked: Cleanliness, property conditions & facilities
The room was very dirty and not maintained. Hair in the drains, stains in the carpet, dust piling up on furnishings. Terrible.
Stayed 3 nights in May 2023

4/10 Poor

Donovan

Business traveler
Disliked: Cleanliness
Said none smoking hotel well they just changed that last month carpet lamp shades and ceiling all felt gross and orange from all the smoke very terrible place to stay if you don’t like smoking rooms…
Stayed 1 night in May 2023

8/10 Good

Susan

Traveled with family
Liked: Cleanliness, room comfort
Hotel was comfortable, but in need of a facelift. Enjoyed the kitchenette!
Stayed 3 nights in May 2023

2/10 Terrible

Alexis

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing like I expected
Stayed 2 nights in May 2023

6/10 Okay

Kenneth

Business traveler
Liked: Staff & service
Lots of people hanging out in the parking lot with no parking lot security
Stayed 1 night in May 2023

4/10 Poor

Erica

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Cable wasn't working. Room was dirty and I had to wipe down the counter, table, and nightstand.
Stayed 4 nights in Apr 2023

6/10 Okay

Verified traveler

Liked: Staff & service
Needs a little TLC
Needs a little TLC. Would recommend as an extended stay for construction type workers, but definitely not for a family trip. Employees were very helpful and the quickest service I’ve ever had.
Stayed 2 nights in Apr 2023

8/10 Good

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

6/10 Okay

Stuart

Traveled with family
Liked: Staff & service
Disliked: Room comfort
Listen to people all night long downstairs in parking lot having a party. You think in Floowood the police would have showed up and ask them to go to there rooms!
Stayed 1 night in Apr 2023

6/10 Okay

charles

Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The location was great for our family reunion. The room had items missing including a shower curtain and light blocking drapes. The carpet in spots and the tile entry was loose and buckling. It was a pet room.
Stayed 3 nights in Mar 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Solo Stay
First time in MS and this hotel was recommended. The room was very open and bright and EXTREMELY clean. Amenities were great. I would stay again if I am back in the area.
Stayed 1 night in Mar 2023

2/10 Terrible

Matthew

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nightmare Hotel
Had issues with my card key working after checking in and had to keep getting it reprogrammed. Colleague and I went to dinner and came back around 11 pm and both our keys didn't work again. No one was at the front desk. Called corporate customer service and they didn't help at all. After a couple of hours, a person that's been living/staying in the hotel for awhile heard us and told us no one works the front desk at night and people end up sleeping in the lobby until the morning front desk person comes in around 7 am. This person knew of people that are employed by the hotel that live in the hotel and they were able to get one of these people to reprogram our keys. During this time, other people needed soap, towels, etc. and the front desk phone was constantly ringing. I've been traveling for the military for decades and never had a situation like this occur. This is totally unacceptable and corporate should shut them down due to the customer neglect and unsecure building. Never stay here.
Stayed 1 night in Mar 2023

6/10 Okay

Janel

Traveled with family
Liked: Staff & service
The room smelled so I had to get something to make it smell better, had to go back downstairs to get a remote, but friendly staff.
Stayed 1 night in Mar 2023
Response from General Manager on Mar 15, 2023
We apologize for the incoviece that you were caused, We definatly hope this will not deter you from staying again with us in the future.

8/10 Good

Audrey

Business traveler, Traveled with family
Liked: Staff & service
It was okay
Stayed 1 night in Feb 2023

4/10 Poor

William

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Definitely Lacking in Cleanliness
Dirty, garbage was piled up in the hallway. Room smelled of body odor!
Stayed 1 night in Jan 2023

2/10 Terrible

Heather

Stayed 1 night in Jan 2023