Rude assistant manager!
Posted Jun 13, 2016 on Hotels
Walking into the lobby to check in I was the only person there. Sunny (who is the assistant manager I was told later) was standing at the desk. As I walked up in front of her she just stared at me, no greeted, no smile, nothing. I said I was there to check in ,all she said was name. Great first impression. I asked about putting our stay on our Hilton awards account ,the reply was "we can't do that because you booked through a 3rd party " Futher into the conversation she did tell me that Hotels . Com would do that for me but since I booked through Expedia that they don't do that (Seriously, I did book through Hotels.Com for 2 adults and 11 y/o child)- I asked about changing it for a room with 2 Queens,"we can't do that because you booked through a 3rd party",completed the process ,was given my room keys. I had to ask for directions to the room and was pointed to nonvisable elevators. I get to the room, the door was partially open . I was stopped by the maintenance man And was told me he was working on it and I should not have been assigned it.So I go back down to the lobby and was given a new set of keys and the the ONLY thing Sunny had to say was " they should have told me "as she handed them over. The room was clean, small,-Nothing to accommodate a child except for 1 king sized bed. The hot and cold breakfast was sparse . I would check into the Comfort Inn next door ,apparently don't like it when you book through a third party.