- Liked: Staff & service
- Disliked: Property conditions & facilities
The hotel is,quite tired
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Located in Folkestone, Grand Burstin Hotel Folkestone is near a train station and near the beach. Dover Castle and Eurotunnel Folkestone Terminal are notable landmarks, and the area's natural beauty can be seen at Port Lympne Wild Animal Park and Gardens. Looking to enjoy an event or a game while in town? See what's happening at Folkestone Racecourse or Lydden Hill Race Circuit.
I booked for my 13 yr old daughter and myself to stay 11/01/20 for 1 night. I didn’t know till we got there that hotels.com had booked a single room. I was asked to pay more money even though I explained that it wasn’t my fault. This was supposed to be a daddy/daughter weekend but was ruined by rude staff. Then we were given a restaurant upgrade to keep the piece. At dinner I realised that the main restaurant was closed and everyone was using the upgraded restaurant. Terrible service.