Charged TWICE, AWFUL management, EXTREMELY unprofe
Posted Jan 13, 2017
I recently stayed at this location over Christmas and due to their systems being down I was charged twice for the room. No big deal right? Simple fix right? Ha! NOT SO MUCH! After attempting to contact the GM w/ 4 phone messages that I left that were never returned, I reached out to Wyndham customer service in order to have my $176 credited back to my account. I was told I had to download credit card statements, my expedia receipt, and print them off then scan and email them back in, to which after a week of not getting a response from them I called again only to be told they never received my documents. After 2 hrs of my time wasted dealing with this hassle, which could have been avoided if the slack manager would have taken 2 minutes to call me back, I emailed customer service again. I asked if I was going to get any type of compensation for my time being wasted and having to jump through hoops and I was told I would need to contact the manager at that particular Days Inn as they felt it was handeled accordingly and I wasn't owed anything. Really?!?!? If your manager wasn't unreachable & would have bothered to call me back the first 4 times then we wouldnt even be having this conversation! Never again will I stay at a Days Inn or any other Wyndham owned property. Its Holiday Inn for me from now on.