Kayaking
Check availability

Reviews of Grand Union Hotel

2.5 out of 5
Grand Union Hotel
1 Grand Union Square, Fort Benton, MT

Reviews

9.6

Exceptional

Rating 10 - Excellent. 188 out of 245 reviews" "
Rating 8 - Good. 48 out of 245 reviews" "
Rating 6 - Okay. 8 out of 245 reviews" "
Rating 4 - Poor. 1 out of 245 reviews" "
Rating 2 - Terrible. 0 out of 245 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
History of the property and surrounding area.
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 6, 2024
Thank you and we hope to see you again.

10/10 Excellent

Ed

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Front Desk on Mar 22, 2024
Thank you. We hope to see you again

10/10 Excellent

Cari

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel!
Stayed 3 nights in Mar 2024
Response from Front Desk on Mar 22, 2024
Thank you. We hope to see you again.

10/10 Excellent

Katherine

Traveled with family
Liked: Amenities
It was escape to the past.
Stayed 1 night in Feb 2024
Response from Front Desk on Mar 22, 2024
Thank you and we hope to see you again.

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
6th Anniversary
We had a fabulous anniversary stay. The view, the building, the river & walking path are amazing. Dinner had beef. In the past was minimal & not so good. Excellent dinner, did not like the presentation of meat plopped on mashed potatoes. Nothing to accompany. Anything else is a charge. Appetizer of mussrls was tasty but literally microscopic to find the mussels Felt the dining room had improved but overpriced. Muffin breakfast was completely inadequate for a diabetic.
Stayed 2 nights in Nov 2023

10/10 Excellent

Thomas

Stayed 2 nights in Nov 2023
Response from Front Desk on Feb 4, 2024
Thank you

10/10 Excellent

Sierra

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay. Great dinner and brunch. Clean room.
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 13, 2023
Thank you and we hope to see you again.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Front Desk on Nov 3, 2023
Thank You!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 14, 2023
Thank you

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We Will Return
Everything from check-in to check-out including cleanliness - staff - dinner in the restaurant and coffee and muffins before we left was PERFECT!
Stayed 1 night in Sep 2023
Response from Front Desk on Oct 7, 2023
Thank you and we hope to see you again

10/10 Excellent

Harlan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful properly, lovingly maintained or restored. Fine service, excellent restaurant. Try the roast bison.
Stayed 1 night in Sep 2023
Response from Front Desk on Sep 22, 2023
Thank you and we hope to see you again

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful and historic hotel. Our room was very clean and well-maintained. It was very quiet and comfortable. We love this hotel!
Stayed 1 night in Sep 2023
Response from Front Desk on Sep 22, 2023
Thank you and we hope to see you again.

10/10 Excellent

Linda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Front Desk on Sep 29, 2023
Thank you.

10/10 Excellent

Danette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay here was fantastic
This is a beautiful hotel. The saloon and restaurant are wonderful and our room was fantastic. The staff are friendly. We loved our visit to Fort Benton!
Stayed 1 night in Sep 2023
Response from Front Desk on Nov 3, 2023
Thank you and we hope to see you again!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Front Desk on Sep 4, 2023
Thank you and we hope to see you again.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very Nice would go back
Stayed 1 night in Aug 2023
Response from Grand Union on Aug 29, 2023
Thank you for visiting us! We hope to see you again!

8/10 Good

Murphy

Liked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Front Desk on Sep 4, 2023
Thank you and we hope to see you again

8/10 Good

Amy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great get away and a perfect location. Parking was a little cramped up for a bigger pickup but we made do.
Stayed 2 nights in Aug 2023
Response from Grand Union on Aug 29, 2023
Thank you for staying with us! We hope to see you again!

10/10 Excellent

Deb

Stayed 1 night in Aug 2023
Response from Front Desk on Sep 9, 2023
Thank you and we hope to see you again.

10/10 Excellent

Ledean Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This unique historic hotel is a must see in Fort Benton. The room was well appointed and the bathroom clean. The pillows could be better, though.
Stayed 1 night in Aug 2023
Response from Front Desk on Sep 22, 2023
Thank you for letting us know. We do hope to see you again.

10/10 Excellent

Nancy

Traveled with group
Liked: Cleanliness, property conditions & facilities
Lovely historic hotel right on the river
Stayed 1 night in Aug 2023
Response from Front Desk on Sep 4, 2023
Thank you and we hope to see you again.

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Front Desk on Sep 29, 2023
Thank you

10/10 Excellent

Michael, Cle Elum

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Such a treat to stay in a piece of history! The old charm is all around and it’s special. Great ac, and a great steak in the hotel’s restaurant.
Stayed 1 night in Aug 2023
Response from Front Desk on Sep 9, 2023
Thank you and we hope to see you again.

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience. The Montana history comes alive being in Fort Benton. Wonderful
Stayed 1 night in Aug 2023
Response from Front Desk on Sep 22, 2023
Thank you and we hope to see you again.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully restored property Lovely view of the Missouri River from the tables in the back yard.
Stayed 1 night in Jul 2023
Response from Front Desk on Sep 9, 2023
Thank you and we hope to see you again.

8/10 Good

Shawna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Barry

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great old west hotel!
Wonderful spot on the river with a great restaurant. Felt like I went back in time! Service was excellent and the price was reasonable. The owners were around and very hospitable
Stayed 1 night in Jul 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
This is an amazing location along the Missouri River. The hotel is an excellent condition, and has beautiful grounds along a river pathway. Staff is exceptionally professional and courteous.
Stayed 1 night in Jul 2023

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Ila

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel itself is well kept & the light fittings etc. are like they were back in the early days, but they look new. We assume there has been some considerable expense to update, but still be authentic. The bed was very comfortable, the elevator was fast & efficient & we felt that much caring went into making the rooms set up, pleasant, orderly & comfortable. The area around the hotel is amazing. It’s lovely to watch the river & enjoy the scenery around it. Parking was a bit of a problem for us as there could have been spaces available if two motorcycles had not parked so far apart they took up 3 spaces. It seems someone at the door of the hotel could remedy that problem during early check in hours. I guess a small frig in the rooms would take away from decor but it surely would have been nice to have a place to keep drinks cool during hot weather. We found it a bit inconvenient to have to get ice from the restaurant in the hours they are open. Over all……I wish we could have stayed longer. One nite us just not enough to enjoy all of the ambience there is in the hotel & surroundings.
Stayed 1 night in Jul 2023

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from ctl on Jul 10, 2023
Thank you, Kimberly! We appreciate the great review and hope to see you again soon!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from ctl on Jul 10, 2023
Thank you! We hope you'll give the Grand Union another visit someday!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from ctl on Jul 10, 2023
Thank you, William! We hope you'll return someday!

10/10 Excellent

Claire

Traveled with partner
Liked: Staff & service, property conditions & facilities
The hotel was absolutely beautiful! It was clearly lovingly restored and feels grand. Just like stepping back in time - but with amenities! The dinner at the on site restaurant was wonderful, staff was friendly and the room well appointed and comfortable. It is situated right on the riverwalk - with outdoor dining and an easy stroll along the history trail. Had a wonderful stay!
Stayed 1 night in Jun 2023
Response from ctl on Jul 10, 2023
Thank you for the great review, Claire! We are so happy you had a great time at the Grand Union. Come back soon!

8/10 Good

Doug

Traveled with group
Liked: Cleanliness, staff & service
The windows in the room were very dirty.
Stayed 1 night in Jun 2023
Response from ctl on Jul 10, 2023
Thanks for letting us know, Doug! We receive so many compliments on our clean rooms and super housekeeping, I'm sorry this was your experience! We appreciate the feedback and hope you'll return in the future.

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
I love the history of the building and the feeling of going back in time. I appreciate how they have kept the history of the building and it is an easy walk out their front door to see the town's history.
Stayed 1 night in May 2023
Response from ctl on Jul 10, 2023
Thank you, Heidi! We love Fort Benton as well, and are so happy you had a great time! Come back soon!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
We love the history, setting, rooms, and look of the Grand Union Hotel. Our third time here and would love to have stayed longer.
Stayed 1 night in Jun 2023
Response from ctl on Jul 10, 2023
Thank you, James! We hope you'll return someday soon!

10/10 Excellent

Kelly

Liked: Cleanliness
Stayed 1 night in Jun 2023
Response from clt on Jul 10, 2023
Thank you, Kelly! We hope you'll return someday!

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from ctl on Jul 10, 2023
Thank you! Come back and visit us soon!

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand Union Hotel, Ft Benton
Elegant historical and well kept hotel. Evenness of the floors are a little wonky but expected for its age. Beautiful setting, wonderful food and a great stay.
Stayed 1 night in Jun 2023
Response from Front Desk on Jun 3, 2023
Thank you and we hope to see you again

8/10 Good

Kathy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Front Desk on Jun 3, 2023
Thank you

6/10 Okay

FL

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Think Twice.
First, the hotel wouldn't take a $100 gift card our kids bought us. The clerk at the desk had an attitude of not my problem and if you don't like it, LEAVE. I stayed anyway after driving over 300 miles to get there. I was happy leaving after 3 days there and I didn't spend any more than I had to in that hotel. No meals, no extras, nothing. Then I called HOTELS.COM only to get someone that could barely speak ENGLISH and was no help at all. Not happy at all with the Grand Union or Hotels .Com
Stayed 2 nights in May 2023
Response from ctl on Jul 10, 2023
I'm so sorry for your experience. If you'd like to visit with a manager, please give the hotel a call! We appreciate constructive feedback and management would like to know the details of your experience.

10/10 Excellent

Brent, Missoula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historic Hotel in Fort Benton is a bucket list stay for anyone who is a history buff. The restaurant is fantastic.
Stayed 2 nights in Mar 2023
Response from Front Desk on Apr 2, 2023
Thank you.

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old, beautiful building on the river. Warm rooms, lovely complimentary soaps and lotions. Very quiet. Highly recommend
Stayed 1 night in Feb 2023
Response from Front Desk on Feb 9, 2023
Thank you and we hope to see you again.

10/10 Excellent

Pat

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Grand Union is a lovely hotel. I felt cozy and welcome from the minute I walked in the door. I spent two nights and got the best sleep I have had in a very long time. It is a hidden gem in Fort Benton, Montana!!!
Stayed 1 night in Jan 2023
Response from Front Desk on Feb 3, 2023
Thank you

10/10 Excellent

Mary

Stayed 1 night in Jan 2023

4/10 Poor

Scott

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2022
Response from Front Desk on Feb 9, 2023
Thank you.

8/10 Good

Alina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is beautiful and the historic aspect is what draws me. It's also in a beautiful area with a rich history. Unfortunately the chef they had when I stayed there 8 years ago is no longer at their restaurant, and the current chef, although good, is not nearly as talented as the previous one.
Stayed 2 nights in Oct 2022
Response from Lynn on Oct 24, 2022
Thanks for your feedback; we are happy your overall stay was a good one. We are proud to have a great track record with talented chefs and hope we are fortunate enough to have you back as a guest at the Grand Union again in the future!

10/10 Excellent

Stephen D.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Front Desk on Oct 2, 2022
Thank you and we hope to see you again.

8/10 Good

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Front desk on Sep 24, 2022
Thank you