Ratings based on 854 Verified Reviews

3.3 out of 5
59% of guests recommend
3.7 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Mission, KS

You can't put lipstick on a pig's snout

Posted Nov 14, 2017
Pros: A couple of the personnel were nice.
Cons: Where do I start?
Location: It's close to I25, but that's about it.
For a Wyndam property, this isn't even a 1 on the rating scale! There was no smoke detector, no do not disturb sign, no info for the tv, the towels were sandpaper, one side of the mattress was completely broken down, a hinge on the armoire was broken, the curtain pulls were broken, there was some weird white stuff on the desk chair, and the free breakfast was worth what I paid for it. Stale croissants, gallon sizes for milk, pound containers for butter & cream cheese, no creamer. There was a woman with a backpack sitting on the floor just off the lobby with a police officer standing watch over her. I wouldn't even suggest this place to a homeless person. Oh, & they overcharged me. Hopefully, they'll get that straightened out?
Comment from Hotel Management
Nov 17, 2017 by Korie, Hotel Management
Jill, I truly apologize for the overall negative experience that you had at our hotel. While there is no excuse for the issues you encountered, I can assure you that the hotel is under new management, and we are currently in the process of renovating the hotel. I will look into each specific issue that you had and try to rectify the problems for future customers. Thank you for your response. We appreciate all feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 13, 2017
Very clean and organized hotel. Convenient location. Would recommend.
Comment from Hotel Management
Nov 22, 2017 by Korie, Hotel Management
We are so happy that you enjoyed your stay at the Baymont Inn & Suites. Thank you for your feedback. We really appreciate your response. Let us know how we can further improve your stay the next time you need hotel accommodations.
2 out of 5
by A verified traveler from Colorado

FC Baymont

Posted Nov 12, 2017
The hotel is right off the freeway and our room was very loud. Additionally, being right by the elevator increased the noise level even more. It was difficult to sleep through the night.
Comment from Hotel Management
Nov 22, 2017 by Korie, Hotel Management
We are extremely sorry that you did not enjoy your stay at the Baymont Inn & Suites, and had trouble sleeping due to the noise level.Thank you for bringing this issue to our attention. We will make sure to place guest as far away from the elevator as possible in the future. We would love to have you as a guest again. Thank you for your feedback.
1 out of 5
by A verified traveler

Expedia and this hotel sucks

Posted Nov 8, 2017
This is the 2ND time I have reserved a hotel room, got charged for it and when check in came I wasn't on their books anywhere in the system.
Comment from Hotel Management
Nov 23, 2017 by Korie, Hotel Management
We deeply regret that we were unable to accommodate you at the Baymont Inn & Suites. It doesn't happen very often, but there are times when reservations are accidently overbooked especially when there are multiple events/attractions in town at the same time. We are working hard to correct this problem and hope that we can be of service to you in the future. Thank you for your response. We appreciate all feedback.
3 out of 5
Recommended
for Everyone
by A verified traveler

Short stay.

Posted Nov 5, 2017
Pros: The staff.
Cons: The tv's need to be updated. The extra security lock on the door screws wren very loose. Staff was notified.
Location: Considering the way we came into Ft Collins it was just off the highway.. Did not stay long enough to take in the sites..
My experience was pleasent. Staff was excellent. They really work with you and for you if there is a problem.
Comment from Hotel Management
Nov 23, 2017 by Korie, Hotel Management
Even though your stay at the Baymont Inn and Suites was short, we are pleased to know that you enjoyed your time here. Thank you so much for your response. We look forward to accommodating you in the near future.
1 out of 5
by A verified traveler

Room cleaning, competence and that's breakfast?

Posted Nov 4, 2017
Pros: Location
Cons: Everything including a competent staff, daily room cleaning, an attentive manager that's actually onsite and breakfast
When I returned after a long day to find my room had not been cleaned, I asked the front desk only to be told I was the fourth person to complain that evening. She said she thought maybe they only cleaned if you were staying awhile but she wasn't sure. Really? And what is awhile? Seemed strange I dodged a cleaning cart when I left that morning. Seems like a critical thing to mention at check in. And at checkout, I was handed a bill for the room even though it was prepaid through Expedia. I said the bill should be zero and she said it was just a receipt. I said it didn't even match what I paid, she said she wasn't sure. I showed the email and my credit card statement showing the room was fully paid only to find a third pending charge on my card. I called twice to resolve, never to receive a return call from Francisco the manager so was forced to dispute the charge with my credit card company. Pretty much complete incompetence at every level. And I wouldn't want to miss commenting on the lukewarm coffee, 3 doughnuts and 2 bagels offered for an entire hotel of guests for breakfast. This place was far better when it was a Red Lion hotel. Don't waste your money.
3 out of 5
by A verified traveler

Posted Oct 16, 2017
Owners need to repaint and repair basic things. The smoke detector was wrapped in plastic?! The tv remote was taped together. People were very nice considering their computers were down all weekend.
Comment from Hotel Management
Nov 24, 2017 by Korie, Hotel Management
Thank you so much for your feedback. We are in the process of remodeling and repainting the hotel and guest rooms. In addition, we have hired a new maintenance person to assist in repairing anything that needs fixing. Please come stay with us again in the future so that you can see the immediate changes we have made. Your feedback is much appreciated.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 16, 2017
GOOD ACCESS TO FREEWAY, AND CSU, DOWNTOWN FORT COLLINS
2 out of 5
by A verified traveler

Not very good

Posted Oct 16, 2017
At check in, computer down so we were downgraded with our room without compensation. T.V. did not work. Room not well cleaned. Will not stay at Baymont again and would not recommend.
3 out of 5
by A verified traveler from colorado

Not great

Posted Oct 12, 2017
Bathroom is right by your bed with a sliding door that doesn't close all the way. Glade they clean carpets but don't rent the room out till floor is dry!!! Update tvs and get softer beds.