Posted Feb 17, 2017
First hotel staff gave me a key to a room that someone was already in, luckily they realized it before I made it too far. I only received housekeeping my first night there, not sure what happened the remainder of the nights. My floor one night reeked of weed all evening and when I notified desk it was as if I inconvenienced him that there was an issue. The day I was to check out, they never slipped my receipt under my door and I had to go to front desk. He seemed irritated that he had to check me out because I should of had a receipt.
Comment from Hotel Management
Feb 20, 2017 by Raj, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.