Indoor pool, outdoor pool

Reviews of Fort Collins Marriott

4 out of 5
Fort Collins Marriott
350 E Horsetooth Rd, Fort Collins, CO

Reviews

8.6

Excellent

Rating 10 - Excellent. 573 out of 1006 reviews" "
Rating 8 - Good. 268 out of 1006 reviews" "
Rating 6 - Okay. 88 out of 1006 reviews" "
Rating 4 - Poor. 42 out of 1006 reviews" "
Rating 2 - Terrible. 35 out of 1006 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Christa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Joel, Glendale

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome property
Stayed 4 nights in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Joel,It was a pleasure hosting you at Marriott Hotel Fort Collins! We're glad you enjoyed your visit, and we look forward to seeing you again soon.

8/10 Good

Rene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No carpet in rooms and bathrooms were small
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Rene,Thank you for choosing to stay at Marriott Hotel Fort Collins. We regret that your accommodations weren't what you expected. However, based on your positive rating, it sounds like your overall stay was pleasant. We value your thoughtful input and hope to see you again.

10/10 Excellent

Rachael

Stayed 1 night in Mar 2024

6/10 Okay

Elan

Liked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was very wonderful and beautiful.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 6, 2024
Dear Cory,We truly appreciate your kind words about your five-star experience with us. At Marriott Hotel Fort Collins, your satisfaction is our top priority, and we can't wait to have the pleasure of serving you again.

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff, very clean, quiet and convenient.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 1, 2024
Dear Barbara,We were happy to provide you with clean, quiet accommodations, and we're glad you felt welcome while you were here. The next time you're in town, please come see us again at Marriott Hotel Fort Collins!

10/10 Excellent

Conan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young man working the counter on the night of my check in did fantasic checking myself and 3 others in while have kids run around like crazy
Stayed 1 night in Feb 2024
Response from General Manager on Feb 22, 2024
Dear Conan,Thank you for taking a moment to share your wonderful review. We know the staff at Marriott Hotel Fort Collins makes all the difference, and truly appreciate you highlighting the commitment of our wonderful team. They will be delighted to know you were impressed with their service and we look forward to welcoming you back for another memorable stay.

2/10 Terrible

Crystal

Disliked: Staff & service
Went down to eat breakfast and was charged $18 per person including my 4 year old. Staff also changes $10 for bottle of water. Completely outrageous for a hotel that’s supposed to have a free complementary breakfast and not located in Jackson, WY. Will definitely find somewhere else to stay next time.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 22, 2024
Dear Crystal,Thank you for reaching out to us. We are sorry to hear that certain aspects of your recent visit did not meet your expectations. We always strive to offer competitive prices for our area while providing great value to our guests. However, we understand that you were not satisfied on this occasion. Your feedback is important to us, and we appreciate you sharing it with us. We hope that you will consider visiting us again in the future, and we wish you safe travels.

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable, clean and accessible.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 22, 2024
Dear Barbara,Thank you for choosing Marriott Hotel Fort Collins, and for taking the time to share your lovely, five-star review. We are delighted you were impressed with our comfortable accommodations and look forward to welcoming you back for another great visit.

10/10 Excellent

Chelsea

Traveled with group
Liked: Amenities
Great!
Stayed 1 night in Feb 2024
Response from General Manager on Feb 20, 2024
Dear Chelsea,Thank you for sharing your short, yet delightful, five-star review. We are thrilled you were impressed with your stay at Marriott Hotel Fort Collins and look forward to welcoming you back again soon.

10/10 Excellent

Ghandia

Stayed 2 nights in Jan 2024

10/10 Excellent

Debra, Casper

Stayed 1 night in Dec 2023

10/10 Excellent

Jamie

Liked: Cleanliness
Stayed 1 night in Dec 2023

4/10 Poor

sandra

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I was disappointed there was no complimentary water in the room. The customer service after our stay was horrible. The polite staff working. Not friendly at all. The worst part is that a charge was on by credit card that shouldnt be there. when I called the front desk stated it was a bar/grill charge. I informed him that was incorrect due to us not purchasing anything at all from the hotel. I have emailed the manager Brandon twice and left messages twice for the assistant Amanda with no. response. I cant understand why something can be charged that didnt happen and get absolutely no assistance from any staff. At this point I will never stay at this establishment again very poor customer service. And all I expect is the charge to be refunded to me.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 22, 2023
Dear Sandra,Thank you so much for your comments. We're sorry to hear about the experience you've described, as it is not a normal one for us. We never want to leave a matter like this unresolved, so please reach out to us offline once more so that we may better assist you. We wish you all the best and hope to hear from you soon.

8/10 Good

Zack

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except the fan would not turn off in the room and rattles all night. There also seemed to maybe be a service elevator very near that was noisy and would vibrate the walls when it ran
Stayed 5 nights in Dec 2023
Response from General Manager on Dec 21, 2023
Dear Zack,We appreciate your feedback, and we're happy to see your overall stay was pleasant. However, we apologize for any issues with noise, and we'll look into your comments further. Should you be in the area again, please come back to see us.

10/10 Excellent

Mary

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

hallidie

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice upgrade to this property is complete. Rooms are nicely done w very comfortable lounger/ chaise lounge. Love the shower w no bathtub rim to step over. Lobby has many nice sitting areas. Morning coffee bar converts to real bar in the evening. We didn’t try the restaurant. Very easy access.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 18, 2023
Dear Hallidie,Thank you so much for choosing to stay with us at Marriott Hotel Fort Collins. Our goal is to provide every guest with comfortable accommodations, so we're thrilled that was the case for you. We're delighted to read you enjoyed our recent renovations! The pleasure was all ours, and we hope to welcome you back in the future.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really appreciated the courtesy of the staff.
Stayed 2 nights in Nov 2023
Response from General Manager on Dec 6, 2023
Dear Michael,Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. Should you be in the area again, please come back to see us at Marriott Hotel Fort Collins!

10/10 Excellent

Emily, Noblesville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Candice

Stayed 1 night in Dec 2023

10/10 Excellent

Lian Wu

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff, close the shopping mall, restaurant.
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 5, 2023
Dear Lian Wu,Thank you for choosing Marriott Hotel Fort Collins to host your recent stay; it was a pleasure to welcome you. It's wonderful to hear you had a positive experience and that you appreciated the friendly hospitality our team provided and our convenient location close to the mall and area restaurants. We're grateful for your kind comments, and we hope to have the pleasure of your company again soon.

10/10 Excellent

Julie Ann, Indianapolis

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant staff and service. Nice hotel. Quiet area and yet ve ty convenient for shopping nearby.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 5, 2023
Dear Julie,Thank you so much for the perfect rating. We are thrilled to see that you experienced some warm hospitality and peaceful accommodations to relax in. Our prime location is just the cherry on top. We look forward to welcoming you back to Marriott Hotel Fort Collins.

10/10 Excellent

Ryan

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff at the front. Went downstairs to see if they had something I could put water in for our pet and they had dog bowls available for us to borrow!
Stayed 1 night in Nov 2023
Response from General Manager on Nov 29, 2023
Dear Ryan,It was truly a pleasure to welcome you to Marriott Hotel Fort Collins. We're happy to hear you had an enjoyable experience and that you appreciated the friendly hospitality our team provided, as well as the convenience of the dog bowls available. Thank you for sharing your kind comments, and we hope to have the opportunity to host your next visit to the area.

10/10 Excellent

Anneke

Stayed 1 night in Nov 2023

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

David, Ridgway

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was fast, efficient and courteous! Will definitely stay again.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 25, 2023
Dear David,It was such a pleasure having you as our guest! Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Thank you for your kind words, and we look forward to welcoming you back to our lovely hotel!

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Ronda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
It’s been a pleasurable stay yet again! It’s convenient to many aspects of traveling. Restaurants & shops and central for outdoor activities also.
Stayed 5 nights in Oct 2023
Response from General Manager on Nov 3, 2023
Dear Ronda,It's always a pleasure to welcome you back to Marriott Hotel Fort Collins, and we are delighted you were impressed once again. Thank you for sharing your lovely five-star review. We look forward to seeing you again soon.

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable. I liked the shower and they had plenty soaps and shampoo. Everything was as it should be.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 29, 2023
Dear Mark,It was a pleasure to host you during your recent visit! Our staff works hard to ensure we meet the needs of our guests. We're glad to hear our clean, comfortable accommodations provided you with the stay you expected. Your review is greatly appreciated, and we hope to get the chance to welcome you back on your next trip to the area!

10/10 Excellent

katie

Stayed 1 night in Oct 2023

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel. My daughter did not like the mattresses, but I thought they were fine. It was so nice to be in a room that was decorated in cool colors instead of just brown and beige.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 26, 2023
Dear Susan,Thank you for choosing Marriott Hotel Fort Collins! We are delighted you enjoyed our hotel's decor and found it beautiful. We understand that mattresses can be a matter of personal preference, and we're disappointed that your daughter did not enjoy it as much as you did. Your valuable feedback helps us to improve continuously, and we hope to have the opportunity to welcome you back soon for another five-star stay!

8/10 Good

Terry

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Christina

Liked: Staff & service
Stayed 1 night in Oct 2023

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023

10/10 Excellent

Kathryn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Evelyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very attentive staff, the rooms are full of helpful items and it is luxurious inside the hotel.
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 23, 2023
Dear Evelyn,We always enjoy hearing from our guests. It's great to know that our friendly staff and luxurious rooms impressed you. The next time you're in the area, please come back to see us.

10/10 Excellent

Russel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
This place is very nice. New renovation and very comfortable
Stayed 3 nights in Oct 2023
Response from General Manager on Oct 19, 2023
Dear Russel,Thank you so much for taking the time to share your thoughts with us. We're delighted you enjoyed your stay, and we appreciate your kind words about our comfortable facility. Take care, and we hope you return soon!

8/10 Good

Symon

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Oct 2023

10/10 Excellent

Susan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast being an additional cost was a shock but other than that we had an incredible experience
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 10, 2023
Thank you for choosing to stay with us at Marriott Hotel Fort Collins. We are glad to learn that you enjoyed your stay. We strive to provide a positive experience for all our guests, so it is great to hear you felt comfortable in your room. We apologize for any disappointment felt regarding our breakfast offerings. Our team is always happy to recommend some tasty local restaurants to try for our guests who would like a bit more variety. We hope you join us again. It was a pleasure hosting you.

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Theresa c

Stayed 1 night in Sep 2023

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was beautiful! We loved the pool and hot tub and the on-site bar.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 20, 2023
Dear Lori,We loved having you stay at Marriott Hotel Fort Collins. It's fantastic that our inviting pool and thoughtfully designed accommodations were just two highlights of your visit. Come back soon!

6/10 Okay

mark

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Fort Collins Marriott on Sep 28, 2023
Thank you for your rating, we hope that you enjoyed your stay.

10/10 Excellent

Pierson

Stayed 1 night in Sep 2023

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Fort Collins Marriott on Sep 28, 2023
Thank you for your rating, we hope that you enjoyed your stay!

10/10 Excellent

Julia

Traveled with family and small children
Liked: Amenities
Great place to stay
Stayed 1 night in Sep 2023
Response from General Manager on Sep 5, 2023
Dear Julia,Thank you so much for the perfect rating. Anytime you need another great getaway, count on Marriott Hotel Fort Collins to deliver.

2/10 Terrible

nicholas

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
NEVER AGAIN
Terrible, went to breakfast 8/29 understaff to no one there, long wait. Pool was dirty on 8/29 /30. Pieces of dirt in the pool. Our room not made up on 08/29. No one at front desk many times. Bar and restaurant closes early, really, 10 pm close time. Stay there before, almost same situation. I thought it would have gotten better. I have many, many mores trips plan to go the Fort Collins,CO
Stayed 4 nights in Aug 2023
Response from General Manager on Sep 5, 2023
Dear Nicholas,Your feedback is valuable as it helps us improve. Please accept our apologies for any disappointment with the service and onsite dining as well as for any concerns about the pool. We'll keep your comments in mind, and we hope you'll consider staying with us again during your next trip.