All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Stayed four days was unable to use pool and hot tub it was posted they were cleaning it it does not take four days , Air conditioning would work some times could not even run the fan.
richard
Stayed 2 nights in Jan 2024
Response from KT on Jan 22, 2024
Thank you for your review. We will take your comments to our staff .
The carpet had stains and the bath vanity underneath was super dusty. Other than that it was fine. There was a parking fee which I felt is absolutely ridiculous when there’s a parking lot designated for the hotel. Not like it was shared with another business.
Great location to the Medical Center of the Rockies.
CRAIG
Stayed 1 night in Dec 2023
Response from KT on Jan 22, 2024
Thank you for your review ! We hope to see you again soon
8/10 Good
Karen
Nov 19, 2023
Liked: Cleanliness, staff & service
Parking lot was being repaired…noisy…could hear snoring from next room, toilets were very loud. We could hear flushing and doors slamming.
There were little gnats around water sources, very tiny…but could see them on tiles in shower and they came from the sink. Hot tub was awesome, very warm, but getting into it was a bit difficult.
Karen
Stayed 2 nights in Nov 2023
Response from KT on Nov 28, 2023
We appreciate you taking the time to provide us with such detailed feedback about yourstay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services
The photographer did too good of a job showing off this property. You will be disappointed. Smells like mold, climate control doesn’t work, I definitely would not stay here again.
Starr
Stayed 2 nights in Nov 2023
Response from KT on Nov 28, 2023
I hope this notes finds well. We have sent your feedback to the personnel concerned. Iapologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you. Please let me know if you want to discuss this personally.
6/10 Okay
Caden
Nov 12, 2023
Caden
Stayed 2 nights in Nov 2023
Response from KT on Nov 13, 2023
Thank you for your review. We are sorry we did not meet your expectations. We hope you will give us another chance.
Thank you for your review! We hope to see you again soon!
2/10 Terrible
Rick
Oct 2, 2023
Disliked: Staff & service
Rick
Stayed 1 night in Sep 2023
Response from kt on Oct 2, 2023
I am very disappointed to hear that you found our service to be below your standards. Wewould like to know more. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally
We needed a last minute place to stay on our way in to Estes park and this ended up being perfect. It wasn’t fancy but it was affordable, clean and in a safe area. Would stay again!
Lauren
Stayed 1 night in Sep 2023
Response from KT on Sep 30, 2023
Thank you for your review. We hope to see you again soon!
Stay was OK. But clearly building is getting old, carpet is old and towels and sheets were threadbare.
Donald
Stayed 2 nights in Sep 2023
Response from kt on Sep 19, 2023
We appreciate you taking the time to provide us with such detailed feedback about yourstay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.
Our stay was great. The breakfasts were plentiful and delicious. Our only complaint is the beds are too hard for us.
Brian
Stayed 4 nights in Aug 2023
Response from kt on Sep 6, 2023
Thank you for your review. We hope to see you again soon!
6/10 Okay
Sarah
Traveled with family
Aug 28, 2023
Liked: Staff & service
Average property showing signs of its age (stains on the carpet, food or something on the walls, etc.). The bathrooms are small - but clean. Liked that they had full size shampoo, conditioner, shower gel and lotion bottles (mounted to walls). Included breakfast was decent with options for vegetarians.
Sarah
Stayed 4 nights in Aug 2023
Response from KT on Aug 28, 2023
Thank you for your review. We hope you wills stay with us again soon!
8/10 Good
Susan
Aug 19, 2023
Susan
Stayed 1 night in Aug 2023
Response from KT on Sep 8, 2023
Thank you for your review. We hope to see you again soon.
8/10 Good
Melissa
Aug 14, 2023
Melissa
Stayed 2 nights in Aug 2023
Response from KT on Sep 6, 2023
Thank you for your review. We hope to see you again soon!
Great place to stay! The staff is very friendly and attentive! The lobby is extreamly clean and very welcoming! The rooms are nice and the bed was very comfortable. We enjoyed the large assortment of both hot and cold choices for breakfast and the hot tub was a great way to end the day!
Charmin
Stayed 2 nights in Aug 2023
Response from KT on Aug 11, 2023
Thank you for your kind words about our hotel and staff! We hope to see you again soon!
I didn’t stay here and canceled my reservation! And still got charged for a room!
Leah
Stayed 2 nights in Jan 2023
Response from Angelena M. on Jan 10, 2023
Hello Leah and thank you for your response. I can tell by looking at your receipt on file that we did not charge you for this reservation. Please reach out to the booking site to assure they have not charged you. Thank you!