Premium bedding, in-room safe, desk, iron/ironing board

Reviews of Hilton Fort Collins

4 out of 5
Hilton Fort Collins
425 West Prospect Road, Fort Collins, CO

Reviews

8.2

Very Good

Rating 10 - Excellent. 671 out of 1334 reviews" "
Rating 8 - Good. 316 out of 1334 reviews" "
Rating 6 - Okay. 186 out of 1334 reviews" "
Rating 4 - Poor. 98 out of 1334 reviews" "
Rating 2 - Terrible. 63 out of 1334 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Samuel

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Good restaurants food
Stayed 1 night in Apr 2024

8/10 Good

Vincent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice inside the hotel.
Stayed 1 night in Apr 2024
Response from GM on Apr 17, 2024
Dear Vincent, Thank you for taking the time to review our hotel. We are delighted that you enjoyed your stay with us. We appreciate your business and hope to welcome you back soon. Best, Casey Kittel, GM

10/10 Excellent

Doug

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from GM on Apr 17, 2024
Dear Doug, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Bryan Sullivan, GM

8/10 Good

Douglas E

Liked: Cleanliness, staff & service, property conditions & facilities
The place is beautiful. The staff are very friendly, courteous and helpful. The room was clean and the bathroom spotless. One of the elevators was out of order. You have to pay for parking. The ice machine on the 2nd, 3rd and 4th floors did not work.
Stayed 3 nights in Apr 2024
Response from GM on Apr 9, 2024
Dear Douglas E, Thank you for your thoughtful review. I appreciate you choosing us while in the area. Reflections like yours, which highlight strengths and areas for improvement, allow us to serve our guests better. Please visit us again the next time you travel to the area. Best, Casey Kittel, GM

8/10 Good

Molly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on Apr 17, 2024
Dear Molly, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Bryan Sullivan, GM

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from GM on Apr 17, 2024
Dear Jennifer, We are thrilled to hear you had an amazing experience! Your support means the world to us and we cannot wait to welcome you back soon. Best, Bryan Sullivan, GM

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place very close to CSU.
Stayed 3 nights in Mar 2024
Response from GM on Apr 1, 2024
Dear Lisa, Thank you for choosing to stay with us. We are thrilled to hear that you enjoyed our prime location. We appreciate your feedback and look forward to welcoming you back soon! Best, Casey Kittel, GM

8/10 Good

Karri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2024
Response from GM on Mar 30, 2024
Dear Karri, It is wonderful to hear that you enjoyed your stay and our great location. Thank you for staying with us and leaving us feedback. Please visit us again soon! Best, Casey Kittel, GM

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024
Response from GM on Mar 25, 2024
Dear James, We appreciate your positive recommendation and would like to extend a warm welcome for you to settle in again anytime. Thank you! Best, Casey Kittel, GM

10/10 Excellent

Christian

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cool spot that is centrally located
Stayed 2 nights in Mar 2024
Response from GM on Mar 25, 2024
Dear Christian, Thank you for staying with us! It is great to know that our location was a major factor in the enjoyment of your stay. We appreciate your business and the fact that you took the time to share your thoughts. Best, Casey Kittel, GM

8/10 Good

Paul

Traveled with family
Liked: Cleanliness, staff & service
Good location near csu. Hotel dated
Stayed 2 nights in Mar 2024
Response from GM on Mar 19, 2024
Dear Paul, Thank you for choosing to stay with us! We're thrilled to hear that you enjoyed our great location and had a pleasant stay. We appreciate your feedback and look forward to welcoming you back soon. Best, Casey Kittel, GM

4/10 Poor

jeff

Disliked: Cleanliness, staff & service, property conditions & facilities
Ridiculous to have to pay for parking as well as internet. Whats worse is the parking fee is reoccurring until you cancel it. Horrible system and will not stay at this property again and will avoid Hilton propeties as much as possible
Stayed 1 night in Mar 2024
Response from GM on Mar 19, 2024
Dear jeff, We apologize for the inconvenience you experienced with our parking and internet fees. We have separate charges for these services to provide flexibility to our guests who do not require them. We understand that we have let you down and we apologize. We appreciate your business and would like to have the chance to host you again, hoping to create a more positive impression. Sincerely, Casey Kittel, GM

10/10 Excellent

Angelique

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location, close to CSU.
Stayed 2 nights in Mar 2024
Response from GM on Mar 17, 2024
Dear Angelique, Thank you for choosing our hotel and for taking the time to write a review. We are thrilled to learn that you had an enjoyable stay and that our location was convenient for your travel plans. It was our pleasure to host you, and we look forward to welcoming you back soon. Best, Casey Kittel GM

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for our campus Tour. Very walkable if you choose to not drive on campus. Great spot for parent weekend or homecoming for sure. The atrium was not expected. Very nice inside and sit down breakfast was available, a coffee shop and hair salon on the premises as well.
Stayed 2 nights in Mar 2024
Response from GM on Mar 15, 2024
Dear Patrick, Thank you for choosing our hotel and for taking the time to write a review. We are thrilled to learn that you had an enjoyable stay and that our location was convenient for your travel plans. It was our pleasure to host you, and we look forward to welcoming you back soon. Best, Casey Kittel GM

10/10 Excellent

Cynthia

Stayed 2 nights in Mar 2024

8/10 Good

Stan

Traveled with group
Liked: Amenities
Overall was a great place to stay
Stayed 1 night in Feb 2024
Response from GM on Mar 13, 2024
Dear Stan, We are delighted to hear that you enjoyed your stay with us. We would be thrilled to have you visit us again on your next trip to the area. Best, Casey Kittel GM

2/10 Terrible

Parley

Business traveler, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms were good, the location is very good. Overnight parking is run by a 3rd party company. If guests discuss, inquire, or dispute parking related matters with Hilton staff, then guests are informed to contact the third party for a resolution. There is a fee for parking if you fail to notify the third party, and any vehicle may be towed. The entire hotel wreaks of marijuana from the corridor near all the way up the elevator. We could smell the stench of it in our room upon checkin, and also through the walls surrounding us. My wife and I do not smoke, nor was there any smoking of any kind in our guest room, but we were charged a smoking fee. There are many other items I could list here about our unpleasant stay including housekeeping’s schedule, the bedding/pillows, stained shower, torn out wall plugs, etc.
Stayed 2 nights in Mar 2024
Response from GM on Mar 12, 2024
Dear Parley, We are sorry for your frustrations with parking and that an odor was detected. Hilton is committed to providing its guests and associates with a smoke-free environment and is proud to boast one of the most comprehensive smoke-free hotel policies in the industry. All associates have been trained to respond to potential violations of the policy. Guests are reminded at the time of booking and upon arrival at the hotel that smoking is not permitted inside the building. We value your business and feedback and hope to have the opportunity to welcome you again. Sincerely, Casey Kittel GM

8/10 Good

Parley

👍
Stayed 3 nights in Mar 2024
Response from GM on Mar 16, 2024
Dear Parley, Thank you for being our valued guest and for your generous rating! It was a pleasure to host you, and we can’t wait to welcome you again. Best, Casey KittelGM

2/10 Terrible

The

Traveled with group
Liked: Cleanliness, property conditions & facilities
No fridge or microwave. Had to throw leftovers away. Had to pay for parking.
Stayed 2 nights in Mar 2024
Response from GM on Mar 11, 2024
Dear The, Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, Casey Kittel GM

6/10 Okay

Craig

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from GM on Mar 11, 2024
Dear Craig, Thank you for your kind review. We apologize for not meeting every expectation and hope to welcome you again. Sincerely, Casey Kittel GM

10/10 Excellent

Olivia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There’s a fountain in the lobby.
Stayed 1 night in Mar 2024
Response from GM on Mar 6, 2024
Dear Olivia, Thank you for rewarding us with a 5 out of 5 review. We value your feedback and hope to welcome you again soon. Thank you for choosing our hotel. Best, Casey Kittel GM

4/10 Poor

Andea

Disliked: Amenities
My room smelled like cat urine My coffee packets were not replaced The lotion pump was empty (no mini bottles, just refillable Crabtree and Evelyn but really just a bottle of cherry Jergens on the maid’s cart) Very loud due to the openness of all the floors Echoing the entire 7 floors outside the door Loud road traffic as well Had to pay an extra $15 a day to park
Stayed 2 nights in Mar 2024
Response from GM on Mar 5, 2024
Dear Andea, I appreciate your business and the fact you took the time to write a review. The last thing we want to do is disappoint our guests, so I am sorry that your experience fell short of expectations. Your comfort is essential to us, and your comments will be reviewed with the staff to foster improvement. We hope you will consider a return trip as I am confident that we can do better. Sincerely, Casey Kittel GM

10/10 Excellent

Lisa

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were touring CSU, so very convenient for walking to campus. All other dining and shopping options a short drive away.
Stayed 3 nights in Feb 2024
Response from GM on Mar 5, 2024
Dear Lisa, It is fantastic to see that you had an enjoyable stay at our Hilton. Our location is typically one of the most celebrated aspects of the hotel in our guest reviews, so it is great that you agree. On behalf of the entire team here, thank you for your business and please come back soon. Best, Casey Kittel GM

2/10 Terrible

Katherine

Liked: Staff & service
They overbooked and had us drive to another Hilton owned hotel. The staff was kind and helpful. It was obvious they were overwhelmed. We were given keys to a room we did not reserve but we were happy to have enough beds for our party size. When we entered the room, there were belongings already inside. That’s when we went back to check in and were told they were overbooked and we would be “walked” to another property. We drove 3 miles plus to that property. It took the nice and helpful check in staff member 20 minutes or so to get us checked in. He had never done this type of transaction on the night shift. Room was accommodating and we were finally in bed at midnight.
Stayed 1 night in Mar 2024
Response from GM on Mar 3, 2024
Dear Katherine, We sincerely regret your experience; it is never our intent to relocate a guest. I'm very sorry we disappointed you and regret any inconvenience we may have caused. We strive to provide comfort and sincere hospitality to all our guests, and we clearly missed our goal. I appreciate you taking the time to write and hope we will have another opportunity to deliver a more favorable experience in the future. Sincerely, Casey Kittel GM

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service
Front desk staff was very friendly and knowledgeable
Stayed 1 night in Mar 2024
Response from GM on Mar 3, 2024
Dear John, Thank you for your positive review. I sincerely appreciate your recognition of our outstanding hospitality. It was a pleasure to host you; we can’t wait to welcome you again. Best, Casey Kittel GM

8/10 Good

Concepcion

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and close to the campus
Stayed 1 night in Feb 2024
Response from GM on Feb 26, 2024
Dear Concepcion, What a splendid review! Thank you so much for staying with us and for acknowledging the fantastic location of our Hilton Fort Collins. We appreciate you taking the time to share your top-notch experience here, and we hope to see you again soon. Best, Casey Kittel GM

8/10 Good

Angelia

Liked: Cleanliness, staff & service, property conditions & facilities
Response from GM on Feb 28, 2024
Dear Angelia, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Casey Kittel GM

8/10 Good

Janell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on Feb 28, 2024
Dear Janell, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Casey Kittel GM

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel! Great location and the staff was amazing !
Stayed 2 nights in Feb 2024
Response from GM on Feb 20, 2024
Dear Lori, Reviews like yours are why we do what we do. Offering top-notch service to our guests and making their time in Fort Collins more memorable is extremely rewarding to the staff. I will surely pass along your kind words and look forward to welcoming you back someday. Best, Casey Kittel GM

6/10 Okay

Adam Nickolas

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
I ended up changing rooms after seeing an issue with the cleanliness of my first room. The staff were great and helped resolve the issue.
Stayed 3 nights in Feb 2024
Response from GM on Feb 20, 2024
Dear Adam Nickolas, We're glad to hear from you and appreciate your review. I'm delighted you enjoyed your stay overall. My apologies regarding the cleanliness of your initial room; I have taken note. Sincere feedback like yours allows us to impact future guest experiences positively. Sincerely, Casey Kittel GM

10/10 Excellent

marlena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from GM on Feb 28, 2024
Dear marlena, It's lovely to know you enjoyed your stay. Thank you for your time in sharing a review and we hope to see you again. Best, Casey Kittel GM

6/10 Okay

Christine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The customer service was nice but rushed. We had to pay for parking which I wasn’t aware of. The hotel was having an event in the main central area so it was very loud even in the room we could hear the festivities and needed to turn the TV up louder than normal. There is no fridge or alarm clock in the room. You need to make reservations for the pool. The bed was okay. The is a vent in the shower which was weird. The bathroom door was wooden and swollen from the shower. Overall the night was fine but we won’t stay there again.
Stayed 1 night in Feb 2024
Response from GM on Feb 19, 2024
Dear Christine, I'm sorry to hear that noise pollution disrupted your stay and that your accommodations were not entirely satisfactory. Your comfort is our top priority, and I regret that we did not meet your expectations. We appreciate your feedback as it helps us to improve the guest experience. Thank you for taking the time to share your review. Sincerely, Casey Kittel GM

10/10 Excellent

Jill

Stayed 1 night in Feb 2024

10/10 Excellent

Jody

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel and location.
Stayed 1 night in Feb 2024
Response from GM on Feb 14, 2024
Dear Jody, We love providing travelers with the best possible hotel experience in Fort Collins. Thank you for choosing Hilton and letting us know that you loved all we had to offer during your time here. Hosting you was a pleasure and we look forward to your return. Best, Casey Kittel, GM

10/10 Excellent

Jillian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from GM on Feb 28, 2024
Dear Jillian, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Casey Kittel GM

6/10 Okay

Ben

Traveled with family
Liked: Cleanliness, staff & service
Ice machines were broke and there was refrigerators in the rooms
Stayed 2 nights in Feb 2024
Response from GM on Feb 8, 2024
Dear Ben, Thank you for choosing us, but I’m sorry that we did not provide a more positive experience. We appreciate the feedback and hope to have the opportunity to leave you with a more favorable impression on a return visit. Sincerely, Casey Kittel GM

6/10 Okay

Sunghee

Business traveler, Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Location was great for what I needed no refrigerator and way too loud fan .. super noisy at night. staff were way too slow to respond If it wasn’t the location, I wouldn’t stay there. Super over priced compare to what they are offering..
Stayed 2 nights in Feb 2024
Response from GM on Feb 5, 2024
Dear Sunghee, I am sorry to hear that you did not feel that our establishment provided good value for your money. I apologize for any noise pollution that may have disrupted your stay, as well as for any lack of attentive service. Please know that guest satisfaction is our top priority and I regret that we were not able to leave you with a more positive impression. We appreciate your feedback and will use it to make improvements for future stays. Thank you for taking the time to share your review with us. Sincerely, Casey Kittel GM

10/10 Excellent

cheryl, oakdale

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from GM on Feb 28, 2024
Dear cheryl, I am glad you had a great overall experience and thank you for sharing your review. Please visit us again soon! Best, Casey Kittel GM

8/10 Good

Jill

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The parking was not as easy as it should have been.
Stayed 1 night in Jan 2024
Response from GM on Jan 30, 2024
Dear Jill, We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review, areas for improvement, and for choosing our hotel. Please visit us again soon. Best, Casey Kittel GM

10/10 Excellent

Tj

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I did not like that parking was an additional fee. The whole place was very clean and smelled amazing.
Stayed 1 night in Jan 2024
Response from GM on Jan 24, 2024
Dear Tj, All-around cleanliness is a significant focus for the entire staff, so it is wonderful to hear that you noticed our efforts. Thank you for being our valued guest and sharing this feel-good review. We appreciate your support and look forward to hosting you again someday. Best, Casey Kittel General Manager

6/10 Okay

Paul

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paid parking with third party application on mobile phone is a pain in the proverbial butt.
Stayed 1 night in Jan 2024
Response from GM on Jan 19, 2024
Dear Paul,It was a pleasure to host you, and we appreciate your time reviewing our hotel. Guest satisfaction is of the utmost importance to us, and we regret we did not leave a more favorable impression. We continually strive to enhance our guest experience and look forward to delivering a future stay that is exceptional in every way.Sincerely,Casey KittelGeneral Manager

10/10 Excellent

Alana

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from GM on Jan 24, 2024
Dear Alana, I'm glad that all facets of your stay met your expectations. We can't thank you enough for staying with us and hope to host you again in the near future. Best, Casey Kittel General Manager

10/10 Excellent

Tara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from GM on Jan 24, 2024
Dear Tara, Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again. Best, Casey Kittel General Manager

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bartender and front desk staff was very nice’❤️
Stayed 1 night in Jan 2024
Response from GM on Jan 15, 2024
Dear Patricia,Thank you for your review and recommendation of our hotel and wonderful staff. I’m pleased to hear that our staff’s excellence in service met your expectations and made for a great experience. I'll be certain to pass along your compliments to our team. We enjoyed having you as our guest, and we hope you'll visit us again soon.Best,Casey KittelGeneral Manager

10/10 Excellent

Shuva

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Comfort
Great place to stay, convenient location, friendly staff.
Stayed 3 nights in Jan 2024
Response from GM on Jan 13, 2024
Dear Shuva,I am delighted to hear from you and learn of the comfort you experienced with us! I sincerely appreciate you taking the time to recognize our friendly staff and the level of service they provide! It was a pleasure to host you; we hope to welcome you back again soon. Best,Casey KittelGeneral Manager

10/10 Excellent

Brian

Stayed 4 nights in Jan 2024
Response from GM on Jan 30, 2024
Dear Brian, It’s fantastic to know you enjoyed your stay. Thank you for your time in sharing your 10/10 review and we hope to see you again. Best, Casey Kittel GM

10/10 Excellent

Deborah

Stayed 1 night in Jan 2024
Response from GM on Jan 30, 2024
Dear Deborah, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Casey Kittel GM

10/10 Excellent

Milos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to CSU campus. Excellent condition. Decent restaurant. The only disappointment is the paid parking in front of the hotel. It is little thing but it is customary to have free parking for hotel guests.
Stayed 2 nights in Jan 2024
Response from GM on Jan 9, 2024
Dear Milos,Thank you for taking the time to write. I am thrilled to know you enjoyed your stay. I appreciate your honest feedback regarding our parking. In an effort to keep our rates as competitive as possible, we separate out our parking fee, rather than add it to our room rate, to accommodate our guests without vehicles. As our valued guest, I hope that you will allow us the opportunity to host you again in the future.Best,Casey KittelGeneral Manager

10/10 Excellent

Stephanie

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to downtown
Stayed 1 night in Dec 2023
Response from GM on Jan 9, 2024
Dear Stephanie,We love making our guests feel welcome and helping them enjoy their time in Fort Collins. Thank you for your patronage and for sharing this kind review. We hope to host you again anytime you return to the area.Best,Casey KittelGeneral Manager

6/10 Okay

Stacey

Liked: Cleanliness, staff & service, room comfort
New Years Eve
I used to stay here every year for New Year’s Eve and always had a good time and enjoyed the stay. I decided to comeback this year, they didn’t have the restaurant or bar open at all for some reason. The room was clean but needs upgraded.
Stayed 1 night in Dec 2023
Response from GM on Jan 9, 2024
Dear Stacey,We are honored to have your continued support and appreciate your feedback. Thank you for helping us understand what we can do better to maximize guest satisfaction, we will be sure to keep your sentiments in mind. It has been a pleasure having you with us and we hope to host you again soon.Sincerely,Casey KittelGeneral Manager