Ratings based on 369 Verified Reviews

4.6 out of 5
94% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Illinois

Not a bad hotel, absolutely not worth the price

Posted Jul 15, 2017
Pros: Cleanliness, nice staff, good location, good amenities, family friendly.
Cons: Needs better privacy support, the sound coming through the walls and ceiling was unacceptable, especially at that price.
Location: Right off of a main road in Ft. Collins, many stores, restaurants, about 10-15 minutes from the main downtown area.
Hotel staff were very friendly, the location was reassuring and in a safe part of town, and the facilities were clean and came with some nice amenities. That's about all the good things I can say for this hotel. This is one of those stays where a number of little things added together really made me disappointed. For starters, the walls are too thin. I could clearly hear people above us peeing in the toilet, I could hear kids above us stomping very loudly from one side of the room to the other, and hear kids in the hallway screaming and laughing, and more. I'm not complaining about children, as they usually come with hotel stays. I tolerate children and noise, but in this room I had to tolerate much more than I should have. Unacceptable at this price, needs to be rebuilt/renovated for more privacy. Another problem was the cellular service in the room. For some strange reason, it was only when we were in the room or on the property where cellular service was spotty at best. Anywhere else in town, it was perfectly fine. Was annoying to be forced to pay $5 for Wifi when I had a mobile hotspot with me (Complimentary wifi is only 1 mbps). I barely avoided being severely burned when I went to turn on the sink's cold water in the kitchen, and scolding hot water had come out. Apparently it had been installed backwards. I left a note for the staff, so hopefully they fix it. It wasn't a terrible experience, but absolutely not worth the price paid until they make improvements.
3 out of 5
by Christine

continually out of food at breakfast, terrible bed

Posted Jun 19, 2017 on Hotels
The bed was very uncomfortable and sunk in the middle. The breakfast was out of everything and couldn't keep up with the guest load of which they had to be aware. They would put a new tray in the hot area and it would be gone immediately from the people waiting. The juices were out, coffee was out and oatmeal was cold. We were down there for about an hour and it never got better.
4 out of 5
by Trever

This traveler left a rating score only Posted Jun 12, 2017 on Hotels
5 out of 5
by Anne

Top notch

Posted Jun 6, 2017 on Hotels
This is an awesome place. Staff is very friendly and helpful. Service is superb. It is very clean, food is good, rec facilities top of the line. Accepted our service dog. Highly recommend this place
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 29, 2017
Pros: Updated and clean, good breakfast room
We had an excellent time and will stay there again.
5 out of 5
by Andrew

Great staff!

Posted May 21, 2017 on Hotels
The staff is SUPER friendly and helpful!
5 out of 5
by James

This traveler left a rating score only Posted May 12, 2017 on Hotels
5 out of 5
by Michael

Stoked!

Posted May 11, 2017 on Hotels
It was great. Best business hotel experience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very welcoming!

Posted May 9, 2017
Very comfortable. Staff super nice, efficie,t and helpful. Preston and. Lyndsy went a step beyond to make our stay wonderful! Breakfast was excellent. Facilities good Great area quiet but close to stores and restaurants. Beautiful area!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 9, 2017
Great location , very clean spacious rooms, nice grounds and nearby neighborhood for walking. We didn't try the food. We had a 2 bedroom room that easily accommodated our family of 5 adults.