Ratings based on 104 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
by A verified traveler from Overland Park, KS
Did not live up to expectationsPosted Aug 6, 2015
Pros: Staff seemed nice enough
Cons: Attention to details which could have improved the "big picture". We also think that the food was not properly handled in the breakfast area.
Location: We stayed at this location due to its location near Estes Park.
From the building design to the poorly kept room, we were disappointed with this Residence Inn location. We did not know that the hotel was set up in separate buildings. We prefer for the hotel to be housed in a single location. In addition, our room was not the cleanest and it showed age. The carpet frayed where it transitioned to different flooring (3-5" shreds of unraveled carpet fibers) and there were stains on the cushion of the sleeper sofa (which we discovered was turned that it wasn't immediately visible). Additionally, the kitchen in the unit wasn't as clean as it could have been. Lastly, we didn't think that the food was handled appropriately in the breakfast area. We witnessed some practices that were questionable. Although some of these things seem minor, it was the fact that there were many noticeable things that could have easily been fixed. It was disappointing as we've stayed at other Residence Inn locations and this one did not compare.
for Everyoneby A verified traveler from NJ
Great hotel near Colorado State UniversityPosted May 21, 2015
Stayed in a suite that was beautiful and very spacious. The hotel was very clean, breakfast was very good and the staff was extremely nice.
for Familiesby Carisa from Colorado Springs
Would not recommend.Posted May 5, 2015 on Hotels
The staff was very pleasant, but room cleanliness was a big problem. The first room we were assigned has a heavy odor. We asked for a different room, and we were promptly and courteously moved to a new room. The new room; however, left much to be desired. There was hair all over the bathroom. It was in the tub, on the floor, in the corners, on the outside of the toilet. There was also hair on the bed. The tub also had filth in it that appeared to be a result of a poorly draining tub. Additionally, when I got in the bed, there was a broken piece of plastic under the covers. I let the front desk staff know about the issues, and they offered to give us additional rewards points.
for Everyoneby A verified traveler from colorado
Nice clean rooms. Plenty of space.Posted Apr 19, 2015
Pros: There was plenty of space in the room.
Needed a nice two bedroom suite to stay in. The room was more than I expected. There will be more trips in the future. This is definitely a place we will stay at more often.
for Familiesby Arthur from Saint Paul, MN
Outstanding StaffPosted Apr 8, 2015 on Hotels
We stayed at the Residence Inn Fort Collins for Spring Break, and were extremely happy with the service. We started in a one bedroom room but found that my two children were unhappy on the pull out couch, so the desk staff smoothly transferred us to a two bedroom, which was spacious and comfortable. The hotel was undergoing renovations, so was a little rough around the edges, but this was more than made up for by the outstanding employees. From the manager to the maintenance crew, every staff member went out of their way to make us feel at home. Everyone was especially kind to my children, who loved it there so much that they drew pictures and cried when we left.
for Familiesby A verified traveler from Salt Lake city,UT
Outstanding service!Posted Apr 7, 2015
Pros: My hero the front desk team member she was amazing & I even called her manager and gave her a compliment !
Location: Easy access to these places ..Mc Donald's , Sams club , Safeway ( grocery store ) once again this property located in a very clean environment.
My family and I visited this property the very last weekend of March , we love the front desk staff she was amazing and very helpful she have gone above and beyond also this was our first trip to Fort Collins she made me wanted to come back to the beautiful town of Fort Collins and of course this property rooms was re renovated appliances silver and black full kitchen , in door pool , fresh hot breakfast as always great clean newer environment , clean grocery store less then 1 mile away , the property surrounding by well known restaurants and shops easy access to freeway interstate 25 and US highway 287 family friendly hotel ! I would recommend this property for travelers with family , any couple that want to have enjoyable romantic time and if you decide to choose this location you can find verity types of rooms such as a studio , a 1 bed room suites , and a 2 Bed room suites for us this location work really well I can't wait to return and hope to get the same experience from the award winning front desk team members , I thank you for making my trip positive many ways and appreciated and remembered the great service that you have given me and my family thank you!!
for Familiesby Lisa from Casper, WY
Great hotel and great buyPosted Mar 17, 2015 on Hotels
Great hotel and location! This was perfect for our family of teenagers and their friends. Very accommodating and nice
for Everyoneby A verified traveler
Home away from homePosted Mar 5, 2015
Pros: Friendly and helpful staff
Cons: Window seals were cracked in our room and let some cool air from outside in.
Location: Close to some great places to eat.
Very friendly and helpful staff. One of the best stays I have ever had. Great breakfast options. Staff left me some extra conditioner at the front desk to get when I checked in and checked with me the next day to make sure I received them. very courteous.
for Business Travelersby Kenneth from Craig alaska,
always a good stayPosted Feb 11, 2015 on Hotels
Very nice hotel with convenient location and friendly staff.
for Familiesby Aubrey from Colorado
Best front desk staff ever plus great amenitiesPosted Dec 27, 2014 on Hotels
Got this 1 bedroom suite at a good rate for a little getaway with my kiddos. The room was large with a kitchenette including a full size fridge and dishwasher. We wanted to bake cookies but did not have an oven in our unit. When I asked the front desk about having an oven anywhere on site they gave me a key to a vacant room close to ours with an oven and let us use it at our leisure. The front desk staff was incredible and made sure we had everything we needed. The pull out was large enough to sleep my 6 year old twins and the king size bed in the room was super comfy. The hotel's breakfast was better than most and the hot tub and indoor pool were a welcome sight for the kids and myself. They also have a workout facility with high end equipment and a view of the pool so I could workout and watch while my kids swam. We enjoyed our stay so much that my kids took the cookies we made down to the front desk for the staff. While this hotel is a little pricey for my budget at full price, it is worth every penny and I will always look to see if there are deals here when looking for a plae to stay. This hotel would be fantastic if traveling on business or staying for an extended time period.