BBQ/picnic area

Reviews of Residence Inn By Marriott Fort Collins

3 out of 5
Residence Inn By Marriott Fort Collins
1127 Oakridge Drive, Fort Collins, CO

Reviews

8.6

Excellent

Rating 10 - Excellent. 244 out of 474 reviews" "
Rating 8 - Good. 156 out of 474 reviews" "
Rating 6 - Okay. 45 out of 474 reviews" "
Rating 4 - Poor. 21 out of 474 reviews" "
Rating 2 - Terrible. 8 out of 474 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Betty Roxana

Stayed 4 nights in Feb 2024

8/10 Good

Tiana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little spot and great price. We got a studio which had a lot of amenities and was very spacious. There are restaurants off of Harmony and Oakridge nearby. It is easy to get an Uber/Lyft to Old Town as well!
Stayed 1 night in Feb 2024
Response from Patty W on Feb 28, 2024
I am so happy you enjoyed your stay

8/10 Good

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 2 nights in Feb 2024
Response from Patty W on Feb 28, 2024
I am glad you enjoyed your stay

8/10 Good

Roxanne, Eaton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a little loud at times due the the remodeling...
Stayed 3 nights in Feb 2024
Response from Michaela R on Feb 8, 2024
Dear Roxanne,Thank you for your review. We appreciate your feedback. We are sorry to hear that you experienced noise issues during your stay. We hope you will come back again to see our newly renovated hotel!Sincerely,Michaela RGuest Services SupervisorResidence Inn Ft Collins

8/10 Good

Tiffani

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable room. Staff was very nice at check in/check out. Food options nearby were great and varied.
Stayed 1 night in Feb 2024
Response from Michaela R on Feb 8, 2024
Dear Tiffany,Thank you for your review. We appreciate your feedback. We are glad to hear you enjoyed your stay! We hope you will come back again to see our newly renovated hotel!Sincerely,Michaela RGuest Services SupervisorResidence Inn Ft Collins

10/10 Excellent

nancy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the area
Stayed 3 nights in Dec 2023
Response from Michaela R on Feb 8, 2024
Dear Nancy,Thank you for your review. We appreciate your feedback. We hope you will come back again to see our newly renovated hotel!Sincerely,Michaela RGuest Services SupervisorResidence Inn Ft Collins

6/10 Okay

F

Traveled with partner
Not sure how this place is getting rave reviews. It was average at best. It is going through a renovation which it needs. The sink in our kitchen smelled moldy. We would not stay again.
Stayed 3 nights in Jan 2024
Response from Michaela R on Feb 8, 2024
Dear F,Thank you for your review. We appreciate your feedback. We are sorry to hear that your stay did not meet your expectations. We hope you will come back again to see our newly renovated hotel!Sincerely,Michaela RGuest Services SupervisorResidence Inn Ft Collins

10/10 Excellent

Jesse

Stayed 1 night in Jan 2024
Response from Michaela R on Jan 23, 2024
Dear Jesse,Thank you for your review. We appreciate your feedback and look forward to your next visit!Safe Travels,Michaela RGuest Services Supervisor

4/10 Poor

Donna

Stayed 4 nights in Jan 2024
Response from Michaela R on Jan 23, 2024
Dear Donna,Thank you for your feedback. We're sorry that your stay did not meet your expectations. We will share your review with the management team. Sincerely,Michaela RGuest Services Supervisor

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
The room was big and the bed was comfy, and after a long day of driving it was great to discover an actual kitchen, so that we could eat dinner off plates instead of passing a tupperware back and forth. Good breakfast too!
Stayed 1 night in Jan 2024
Response from Michaela R on Jan 4, 2024
Dear Sarah,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.Sincerely,Michaela RFront Desk Supervisor

10/10 Excellent

Summer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Michaela R on Jan 4, 2024
Dear Summer,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.Sincerely,Michaela RFront Desk Supervisor

10/10 Excellent

chris

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Michaela R on Feb 8, 2024
Dear Chris,Thank you for your review. We appreciate your feedback. We are glad to hear that you enjoyed your stay. We hope you will come back again to see our newly renovated hotel!Sincerely,Michaela RGuest Services SupervisorResidence Inn Ft Collins

8/10 Good

Michelle

Stayed 1 night in Nov 2023
Response from Michaela R on Jan 4, 2024
Dear Michelle,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.Sincerely,Michaela RFront Desk Supervisor

10/10 Excellent

Margaret

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived for Thanksgiving week. Before our arrival we asked for a ground floor room near an exit door due to some pulmonary issues and only able to walk short distances. Kaeleigh made sure that it was noted in our reservation and when we checked-in, our room was perfect. Only problem was that our room didn’t have an oven and we decided we wanted to cook Thanksgiving dinner in our room. Went to the front desk and spoke with Christopher who not only changed our room but upgraded our 1 bedroom suite to a 2 bedroom suit right next to our original room. The service here is one that I would expect from a 5-star hotel. Everyone has been helpful, professional and kind. Thank you for making our stay better than we imagined!
Stayed 4 nights in Nov 2023
Response from Michaela R on Jan 4, 2024
Dear Margaret,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.Sincerely,Michaela RFront Desk Supervisor

10/10 Excellent

Tara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and comfortable. The staff was friendly and accommodating. Only down side was the hot tub was not open, but we took a quick swim instead.
Stayed 3 nights in Nov 2023
Response from Kaeleigh on Nov 24, 2023
Dear Tara,On behalf of the entire hotel team, I want to thank you for sharing your review with us.Your feedback has been shared with the team as a way of celebrating the guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We are excited to announce a renovation starting in just a few weeks.We hope to welcome you again soon.

10/10 Excellent

Kristin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and very quiet
Stayed 1 night in Nov 2023
Response from Kaeleigh on Nov 24, 2023
Dear Kristin,On behalf of the entire hotel team, I want to thank you for sharing your review with us.Your feedback has been shared with the team as a way of celebrating the guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We are excited to announce a renovation starting in just a few weeks.We hope to welcome you again soon.

10/10 Excellent

Kurtis

Stayed 1 night in Nov 2023
Response from Patty on Nov 20, 2023
Thank you very much for reviewing the hotel.

8/10 Good

Doris

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and the staff was nice!
Stayed 2 nights in Nov 2023
Response from Patty on Nov 20, 2023
Thank you very much for reviewing the hotel.

10/10 Excellent

Kirsten, Rapid City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was thrilled to find this hotel for about $40 less per night than the ones in Ft Collins or even the other Marriott lines like Springfield and Fairfield. I’m fairly certain it is because the cabinets have not been updated. So what! They are in good condition and perfectly functional. I would rather save money than have fancier cabinets. The bathroom was modern and the bed comfortable, and the area was very nice. Also every employee we encountered was friendly and welcoming. What a great place!
Stayed 3 nights in Nov 2023
Response from Patty W on Nov 7, 2023
Thank you for reviewing the hotel. I am glad you enjoyed your stay.

10/10 Excellent

lisa

Stayed 2 nights in Oct 2023
Response from Patty W on Nov 7, 2023
Thank you for reviewing the hotel. I am glad you enjoyed your stay and look forward to your next visit.

10/10 Excellent

Cindy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is located in a very nice, safe, and quiet area. It's extremely convenient to shopping and dining. The staff was very personable, friendly, and helpful. Our room was very clean and the beds were comfortable. The negative I would comment on is (1) the couch is not comfortable (I realize it's a pull out sofa, but was very uncomfortable to sit on), (2) there were no condiments left by the in-room coffee maker, and (3) there was no soap left by any of the sinks. I would definitely stay here again when needing separate bedrooms, but would know to bring my own soap and condiments.
Stayed 2 nights in Oct 2023
Response from Patty W on Nov 7, 2023
Thank you for reviewing the hotel.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Patty W on Nov 7, 2023
Thank you for reviewing the hotel. I am glad you enjoyed your stay and we look forward to your next visit.

8/10 Good

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Patty W on Nov 7, 2023
Thank you for reviewing the hotel.

10/10 Excellent

Kurtis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet room, comfortable bed, good coffee in the morning.
Stayed 2 nights in Oct 2023
Response from Patty W on Nov 7, 2023
Thank you for reviewing our hotel.

10/10 Excellent

Bryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and comfortable rooms.
Stayed 1 night in Oct 2023
Response from Patty on Nov 7, 2023
Thank you for reviewing our hotel.

10/10 Excellent

Jan

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great place to take our dog. The staff was so kind and caring!
Stayed 2 nights in Oct 2023
Response from Patty on Oct 21, 2023
Thank you for sharing your review with us.

6/10 Okay

Mary

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disappointed
Checked in was great, Michaela was very welcoming. When i got to the room, the toilet didn't flush. I called and Jackie answered. Said i can go down and pick up a plunger and go do it myself, they dont have maintenance at 6pm. I said no, im not going to do it myself, but would like to change room. She was not happy. Michaela came back on phone and she said they have another room and she'll meet me. Jackie was there when i checked in, after that call, she was rude and didn't greet or acknowledge me after that. How unpleasant she made my experience there.
Stayed 1 night in Oct 2023
Response from Michaela R on Oct 16, 2023
Dear Mary,Thank you for taking the time to provide us with your feedback. We apologize for the way the situation was handled and have spoken with the front desk associates to ensure this was an isolated incident. Thank you,Michaela RGuest Services SupervisorResidence Inn Ft Collins

8/10 Good

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet felt safe clean
Stayed 1 night in Oct 2023
Response from Michaela R on Oct 16, 2023
Dear Holly,Thank you for the 4/5 star review! We appreciate your feedback. Thank you for staying with us.Safe Travels,Michaela RGuest Services SupervisorResidence Inn Ft Collins

10/10 Excellent

Ann

Liked: Staff & service, property conditions & facilities
Stayed 6 nights in Oct 2023
Response from Michaela R on Oct 16, 2023
Dear Ann,Thank you for the 5/5 star review! We appreciate your feedback. Thank you for staying with us.Safe Travels,Michaela RGuest Services SupervisorResidence Inn Ft Collins

10/10 Excellent

Kim

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The beds are like sleeping on the floor, they were way to hard.
Stayed 5 nights in Oct 2023
Response from Kaeleigh on Oct 14, 2023
Dear Zach, We greatly appreciate your feedback. Your feedback will be shared with our management team.We are excited to announce a renovation coming in November 2023!Thank you again for your feedback. We hope to see you again.

10/10 Excellent

Ryan

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was comfortable, I liked having a kitchen. Coffee in the morning was nice.
Stayed 1 night in Sep 2023
Response from Kaeleigh on Oct 14, 2023
Dear Ryan,On behalf of the entire hotel team, I want to thank you for sharing your review of the hotel.Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Poor

ANGELA

Stayed 3 nights in Sep 2023
Response from Kaeleigh on Oct 14, 2023
Dear Angela, We greatly appreciate your feedback. Your review will be shared with our management team.We are excited to announce a renovation coming in November 2023!Thank you again for your feedback. We hope to see you again.

4/10 Poor

Jena

Traveled with family
Disliked: Property conditions & facilities
We stayed in a room with a king bed and a pullout sofa. The mattress on the pullout sofa was a joke. You could just touch it and feel all of the springs. It was so compressed and old, my son barely slept. The king bed was really hard and my husband and I woke up sore every morning.
Stayed 3 nights in Oct 2023
Response from Patty W on Oct 9, 2023
Thank you for sharing your review

6/10 Okay

Zach

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Kaeleigh on Oct 14, 2023
Dear Zach, We greatly appreciate your feedback. Your feedback will be shared with our management team.We are excited to announce a renovation coming in November 2023!Thank you again for your feedback. We hope to see you again.

6/10 Okay

W

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Limited Parking/possible tow away
The available stay parking was a long way from our room and we were assigned the third floor. When we returned at 10pm there were no parking spots close to the building we were staying in. Several guests were parked in a tow away zone and the staff didn't seem to care. Not enough parking for the number of rooms
Stayed 2 nights in Sep 2023
Response from Patty GM on Oct 2, 2023
I am sorry for the parking at the hotel, I truly do wish we had more spots.

10/10 Excellent

Kandace, Saratoga Springs

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean and bed is very comfortable. Front office staff was very helpful and friendly.
Stayed 1 night in Sep 2023
Response from Patty GM on Oct 2, 2023
Thank you for sharing your review.

10/10 Excellent

Eric L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean, comfortable and spacious. The king bed is super comfortable for my back.
Stayed 1 night in Sep 2023
Response from Kaeleigh on Sep 26, 2023
Dear Eric,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place.Safe travels!

6/10 Okay

Russel

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Tow mail on coffee table
There was a toe nail on the coffee table when we arrived. Which tells me no one really cleaned the place. Beds were ok. Needs an update bad as the halls smell like an old folks home
Stayed 2 nights in Sep 2023
Response from Kaeleigh on Sep 26, 2023
Dear Russel,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place.Safe travels!

8/10 Good

Mark

Stayed 2 nights in Sep 2023
Response from Michaela R on Oct 16, 2023
Dear Mark,Thank you for sharing your review with us! We appreciate you staying.Safe Travels,Michaela RGuest Services Supervisor

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Kaeleigh on Sep 26, 2023
Dear Mamatha,On behalf of the entire hotel team, I want to thank you for sharing your review of the hotel.Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

MICHAEL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking is very tight and I drive a midsize car. The bed in our suite frankly sucked it was creaky and was low on the head side so i woke up stuffed up every day. The staff was very friendly. The breakfast was good. I never felt uneasy in the area.
Stayed 4 nights in Sep 2023
Response from Kaeleigh on Sep 24, 2023
Dear Mr. Green,On behalf of the entire hotel team, I want to thank you for sharing your review of the hotel. We are excited to announce a renovation starting November 2023!Your feedback has been shared with our team. Once again, I appreciate you taking the time to share your response with us.We hope to welcome you again soon.

10/10 Excellent

Cathi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility. The hot tub was out of order, so far that’s the only disappointment we’ve experienced.
Stayed 1 night in Sep 2023
Response from Kaeleigh on Sep 23, 2023
Thank you for sharing your review of the hotel. We have exciting news that in November 2023, we will start our renovation.I have shared your comments with our leadership team.Hope to see you the next time you are in Fort Collins.

10/10 Excellent

Thatiane

Traveled with pets
Liked: Cleanliness, staff & service, amenities
Great place to stay, I booked myself and my puppy one night and it was great! A little outdated but my room was super clean and that is always the main thing for me. The staff was very nice and helpful, everyone seemed happy to work there. I would definitely stay here again!
Stayed 1 night in Sep 2023
Response from Michaela R on Sep 22, 2023
Dear Thatiane,Thank you for staying with us. We appreciate the review; we hope to see you again soon!Sincerely,Michaela RGuest Services Supervisor

6/10 Okay

John

Liked: Staff & service
Stayed 4 nights in Sep 2023
Response from Michaela R on Sep 22, 2023
Dear John,Thank you for staying with us. We appreciate the review!Sincerely,Michaela RGuest Services Supervisor

8/10 Good

Delora

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2023
Response from Patty on Sep 19, 2023
Thank you for sharing your review.

2/10 Terrible

Lynn

Stayed 1 night in Sep 2023
Response from Patty Walsh on Oct 9, 2023
Thank you for sharing your review.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
They did not have any extra pillows so I know that I will have to start bringing my own as I have to sleep upright due to medical side effects.
Stayed 2 nights in Sep 2023
Response from Patty on Sep 19, 2023
Thank you for sharing your review.

10/10 Excellent

linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Patty on Sep 19, 2023
Thank you for sharing your review.

10/10 Excellent

Greg S

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in a 2-bedroom suite. The layout that has a bathroom for each bedroom. Kitchen has a full size fridge and freezer is really appreciated.
Stayed 1 night in Sep 2023
Response from Patty on Sep 19, 2023
Thank you for sharing your review